Baytown Ford

Great service! This is the second purchase I have made from Baytown Ford I have had exceptional experiencw both times. I will continue to use this dealership and re This is the second purchase I have made from Baytown Ford I have had exceptional experiencw both times. I will continue to use this dealership and refer friends and family. Thank you for all you do! More

Great deal on a new F250 After visiting other local dealers Johnny Luna did a great job of giving his best price without haggling. His price was several thousand under other After visiting other local dealers Johnny Luna did a great job of giving his best price without haggling. His price was several thousand under other dealers and the best part was he didn't change the price when I showed up. I highly recommend Baytown Ford. More

terrible service went in for a oil change and tire rotation arrived at 815 waited at truck for service writer all stayed at desk talking to each other even after i wal went in for a oil change and tire rotation arrived at 815 waited at truck for service writer all stayed at desk talking to each other even after i walked in i had to interupt there breakfast and conversation to get any help.( several people arrived after i did having same thing done they were gone within 1 hour) after waiting for 2 and half hours service tech came and told me truck was ready got to truck and tires were not rotated tech told me tire was to worn to allow him to rotate , paid for oil change that was 15 dollars more than quoted, . did not feel like dealing with tech after being lied to , left at 1045 went to another dealer in Pasadena they looked at tires and rotated them said tires in good shape (tires had less than 10000 miles since purchased) More

Good experience I did a lot of research on the Ford Explorer and the average salle price . Our salesman Johnny Luna was honest and we got it for a two thousand belo I did a lot of research on the Ford Explorer and the average salle price . Our salesman Johnny Luna was honest and we got it for a two thousand below average price. Very smooth experience. Will use again in the future! More

Great Customer Service My Explorer had already experience a windshield molding blow off my passenger side while driving in January so when thecdrivers side did the same thin My Explorer had already experience a windshield molding blow off my passenger side while driving in January so when thecdrivers side did the same thing in May i took to Baytown Ford. I explained to the Service Manager about my situation so he inquired with Ford and ended up helpinf out in the cost. Thank you Raymond and Abraham for listening to my concern. More

the best experience I have never had Great Service Best service ever the associate was great very organized quality of work was just like no time was Great the whole experience was right on the money Best service ever the associate was great very organized quality of work was just like no time was Great the whole experience was right on the money five stars great job looking forward to doing business again soon More

State Inspection I drive in and out in 40 minutes. I took my vehicle in for the yearly state inspection. Ubaldo Gonzalez took my information and let me know when I was I drive in and out in 40 minutes. I took my vehicle in for the yearly state inspection. Ubaldo Gonzalez took my information and let me know when I was ready to go. More

2017 Escape We had a very painless and timely experience at Baytown ford. Found just what I wanted online,made an appointment and BAM.. new car!🚗💨 Hadn't bough We had a very painless and timely experience at Baytown ford. Found just what I wanted online,made an appointment and BAM.. new car!🚗💨 Hadn't bought a new car since 2000!! And that was a Ford too, so I know this one will last for many years More

I DIDN'T DESERVE THIS I purchased a 2008 Ford Edge LTD from Baytown Ford dealership. The vehicle was not inspected and I have not received my title or plates. I have re I purchased a 2008 Ford Edge LTD from Baytown Ford dealership. The vehicle was not inspected and I have not received my title or plates. I have received 4 paper dealer plates since I first purchased the car, but no help with the inspection or mechanical issues. I have called each month about the issue. I have had serious issues with the vehicle since I began the purchase process. I have had to take the vehicle in to a dealership here in Austin 4 times for major mechanical issues totaling more than $5000 dollars in damages. The vehicle is now in the shop again. The service department mechanics stated that the vehicle has more damage which totals more than $3000 and is not able to be driven for safety reasons. When I spoke with Jim Lusson in pre-owned today between 5:19 pm and 5:30 pm, he initially answered the phone by saying, "I know who you are. You're the one that still hasn't got the car inspected." I asked him today (after several previous attempts over the past 6 months) why the car was not inspected before it was sold. He stated that the vehicle was not inspected because there was no inspector on duty the day the car was sold. Jim said that "The car must not have had issues that were that bad. You made it to Austin." I again explained all the issues that I have had with the vehicle and the cost of all the repairs since I purchased the vehicle. Jim stated that, "We just sell the cars, we do not worry about repairing them after they're sold." He told me that if I could get the car to Baytown Ford's lot that they would be happy to inspect the vehicle and make sure it passed (as is). Issue Automatic Transmission External Oil Leak Transmission Fluid Leak Oil Leaks at Rear of Engine at Left Side Half Shaft Power Steering Leak Power Steering Return Hose Right Rear hub And Bearing Both Front Calipers Both Front Brake Hoses Front Struts and Strut Plates Front Stabilizer Links Rear Shocks Truck Align Brake Fluid Leak All Hoses Hard and Brittle More

Oil change Had some stuff to do so I dropped my explorer off for a oil change. Came back a few hours later and it was done and they washed it. Thanks Had some stuff to do so I dropped my explorer off for a oil change. Came back a few hours later and it was done and they washed it. Thanks More