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Baytown Ford
Baytown, TX
227 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 227 reviews
February 07, 2018
Service Advisor: 1545 Mark Lacombe took EXCELLENT CARE Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly serv Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly service Mark gave me. THANK YOU VERY MUCH 😊 More
by Agatha1950
Employees Worked With
Service Manager: 1545 Mark Lacombe
January 31, 2018
My Service Dealer No hassle & In and Out. Even got to use my accrued points to pay for my oil change and tire rotation. Nothing out of pocket No hassle & In and Out. Even got to use my accrued points to pay for my oil change and tire rotation. Nothing out of pocket More
by Brad13KR
Employees Worked With
Dont remember
January 30, 2018
Kind, courteous, and thorough The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fi The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fix it. They also did my 35,000 mile inspection of the engine filter, showed me the dirty filter, and changed it out with a new one. In addition to these, they also did my oil change and topped off the other fluids. They only charged me about $8.00 more than the regular routine service price. I am still impressed with their service of my 2016 Ford Expedition. More
by PRose
Employees Worked With
Sorry, but I don't remember the gentleman's name who helped me.
January 24, 2018
BUYER BEWARE Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my payments were where they needed to be, and that the car was still there. Make it to the dealership, to find out that the person I'd been speaking with (Matt), wasn't even there, after he'd texted me a couple hours prior, informing me he was. Then, find out that the car I'm coming for isn't even there! They loaned it out to someone having service down on their vehicle, the day prior. I was put under the impression, that I'd be signing papers and driving off the lot, as quickly as possible. After having us wait for over an hour, we were told that our payments would be much higher than previously quoted. It was a complete bait and switch. These people are completely unprofessional and I recommend them to no one. No one even introduced themselves to us. Customer service is obviously dead at this place. I was flat out lied to throughout the whole process. I wasted an entire day and a tank of gas on this, and time is money. BUYER BEWARE! I will also be making complaints with Ford, the BBB, the FTC, and Cars.com. Thank you, Sonic Ford, for wasting my time. More
by AngryAlmosyCustomer
Employees Worked With
Matt, Alvin, unknown sales and finance managers.
December 11, 2017
Price gouging for diagnostics I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner at home, and the information they gave me is the same I got, except at the tune of $122. Really? More
by Nahuizalco1
Employees Worked With
Fry
November 28, 2017
TERRIBLY HORRIBLE SERVICE DEPARTMENT I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuse I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuses including behind in the work, waiting on parts, misread the engine error code, being understaffed, and being flooded 3 months ago. There are to many other Ford dealers in the area to put yourself through this headache. RUN AS FAST AS YOU CAN AWAY FROM THIS DEALERSHIP. More
by Williamrblack
Employees Worked With
Dan Scott and Raymond
November 21, 2017
Went in just to take a look Love the service Mel was a great sales person who listen to every detail and found me a perfect SUV I paid a great price for it. Love the service Mel was a great sales person who listen to every detail and found me a perfect SUV I paid a great price for it. More
by Nereida
Employees Worked With
Mel
November 16, 2017
Complete disregard for customer service!! Have an issue with new 2016 F250 under manufacturer warranty. Discussed issue with "Steven Fry" and was told it was a common issue. I asked if part co Have an issue with new 2016 F250 under manufacturer warranty. Discussed issue with "Steven Fry" and was told it was a common issue. I asked if part could be ordered or replaced quickly and was told I could drop my truck off and wait a few days for an evaluation and then they could order parts required and fix, probably at least a weeks worth of time. He also told me I could rent my own car while I was waiting for them to even look at mine. The level of disrespect for loyal customers amazes me and will definitely prevent me from ever doing any kind of business with this establishment ever again!! More
by 1
Employees Worked With
Steven Fry
November 13, 2017
Service and repair 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. More
by Jeffrey Chandler
Employees Worked With
Everyone
September 22, 2017
Truck Servicing The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. More
by TJ123
Employees Worked With
Baldo Gonzalez
