Baytown Ford

Terrible everytime Very terrible service from the quality of work to the way they treat their customers every time I take them something they do bare minimum do not even Very terrible service from the quality of work to the way they treat their customers every time I take them something they do bare minimum do not even inspect the cars properly. Worst service in houston area I will never buy a car or get them to work on my vehicles again More

Reapir car AC on 2008 Lincoln MKX Car AC repaired (Fan Motor replacement) completed 5/30. AC stop cooling 6/1 returned for service.was informed no leak found, added coolant to AC and Car AC repaired (Fan Motor replacement) completed 5/30. AC stop cooling 6/1 returned for service.was informed no leak found, added coolant to AC and told to drive for a few days. AC stopped cooling on 6/2. I have schedule another appointment 6/4, I am hopeful the AC will be repaired this time, it is to hot to be without AC. Pass experiences with Ford Motor were positive for routine maintenance. More

Excellence From the time I drove onto the dealership lot, it was nothing but genuine excellence in every way and not with just the salesman I was dealing with. A From the time I drove onto the dealership lot, it was nothing but genuine excellence in every way and not with just the salesman I was dealing with. As other salesmen would walk pass me they would each offer me a bottle of water. I was there some five hours and every minute was enjoyable, and I don;t stay anywhere for five hours!!! Don;t know who did there training but they did an excellent job at teaching the importance of serving! First Class Excellence. I have one dealership in Houston and that’s Baytown Ford!!! PS. NOT DOING ANYONE A FAVOR, MY WORDS ARE FROM A TRUE EXPERIENCE! More

Quality product and exceptional service I saw the vehicle on line andselected to be notified. I was promptly notified and icordially nvited to come in and view the product. The vehicle was i I saw the vehicle on line andselected to be notified. I was promptly notified and icordially nvited to come in and view the product. The vehicle was in excellent condition, unlike other local dealerships which have no qualms in selling a vehicle which they had not invested the time to truly make ready the vehicle for the public, this really impressed my wife and I. I was further impressed at the care plus, the gorgeousness with which we were treated and the short time it took to complete the purchase. We are thoroughly enjoying our purchase and are tell others about your dealership. More

Great service, friedly and knowledgeable people. I bring my car for service and most of the time i can wait for it, they always treat me good and with respect.The Dealership looks nice and clean. I bring my car for service and most of the time i can wait for it, they always treat me good and with respect.The Dealership looks nice and clean. More

Excellent job I was well taken care off & didnt have to wait long for my vehicle to be ready. The employee was very helpful and attentive in the questions & concern I was well taken care off & didnt have to wait long for my vehicle to be ready. The employee was very helpful and attentive in the questions & concerns I had. More

Very friendly and knowledgeable front desk. Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service. Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service. More

No one wanted to help me keep passing me off to the next per I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing a I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing and they told me to wait for someone else. The guy that helped me didn’t give me a price on anything I was doing on my ttuck. I did not like the service I had. There was oil on my steering wheel and it look like they went through my stuff with out letting me know about it. I will not go back to this location for and services in the future. More

Vehicle took to long to get repair The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat for two days before someone could look at it. Communication was not there. More

Service dept. service is horrible. No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update af No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update after I was told I’d be called back and never was. Two weeks later my car was finally ready called that afternoon to see if it was ready and they said it had been ready since that morning couldn’t even take two minute out of their day to let me know my car was ready. More