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Baytown Ford

Baytown, TX

4.8
219 Reviews
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4110 Hwy 10 E

Baytown, TX

77521

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Showing 219 reviews

March 03, 2018

Vehicle took to long to get repair The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat More

by harley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Kibodeox
Apr 26, 2019 -

Baytown Ford responded

Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

March 01, 2018

Service dept. service is horrible. No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update af More

by Star35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Apr 26, 2019 -

Baytown Ford responded

Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

February 07, 2018

Service Advisor: 1545 Mark Lacombe took EXCELLENT CARE Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly serv More

by Agatha1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager: 1545 Mark Lacombe
Apr 26, 2019 -

Baytown Ford responded

We appreciate your positive review about your recent experience with us!

January 31, 2018

My Service Dealer No hassle & In and Out. Even got to use my accrued points to pay for my oil change and tire rotation. Nothing out of pocket More

by Brad13KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember
January 30, 2018

Kind, courteous, and thorough The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fi More

by PRose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, but I don't remember the gentleman's name who helped me.
Apr 26, 2019 -

Baytown Ford responded

Prose, we are so pleased you enjoyed your visit to Baytown Ford! We look forward to your next visit! Take care!

January 24, 2018

BUYER BEWARE Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my More

by AngryAlmosyCustomer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt, Alvin, unknown sales and finance managers.
Apr 26, 2019 -

Baytown Ford responded

Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

December 11, 2017

Price gouging for diagnostics I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner More

by Nahuizalco1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fry
November 28, 2017

TERRIBLY HORRIBLE SERVICE DEPARTMENT I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuse More

by Williamrblack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Scott and Raymond
November 21, 2017

Went in just to take a look Love the service Mel was a great sales person who listen to every detail and found me a perfect SUV I paid a great price for it. More

by Nereida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel
November 16, 2017

Complete disregard for customer service!! Have an issue with new 2016 F250 under manufacturer warranty. Discussed issue with "Steven Fry" and was told it was a common issue. I asked if part co More

by 1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steven Fry