Baytown Ford

Horrible experience Took the truck on Monday after being scheduled, service adviser told me part was in on Friday. After dropping off truck didn’t hear nothing back till Took the truck on Monday after being scheduled, service adviser told me part was in on Friday. After dropping off truck didn’t hear nothing back till I called Tuesday afternoon and they didn’t know anything on when truck would be ready, it was supposed to be a one day job! Truck wasn’t ready till Friday they didn’t offer a rental like most dealers do More

Outstanding Customer service The staff kept me informed of the progress of the service. The facility is clean and comfortable. I live 40+ miles from this dealership. I pass two ot The staff kept me informed of the progress of the service. The facility is clean and comfortable. I live 40+ miles from this dealership. I pass two other dealerships to use Baytown Ford because of past customer service I have received from Baytown Ford and its entire staff. More

Great experience The people here always take great care of me and my family. Thanks for the great service. I will be sending all my friends and family to do business The people here always take great care of me and my family. Thanks for the great service. I will be sending all my friends and family to do business there. Great staff and fulfilled all my needs. More

Awesome experience I went in looking at options to trade in my Mustang and get back into an SUV. My Internet sales guy worked an amazing deal. I'm very pleased. Thank I went in looking at options to trade in my Mustang and get back into an SUV. My Internet sales guy worked an amazing deal. I'm very pleased. Thank you Dietrich! More

New F-150 Purchased a new F-150 from Dietrich in sales. All went well, and the purchase process was all completed with out any negatives. Felipe in finance Purchased a new F-150 from Dietrich in sales. All went well, and the purchase process was all completed with out any negatives. Felipe in finance walked me through the process and helped with some great suggestions . More

Bought a new mustang GT Over all a very good experience. My sales man was very helpful and not pushy like dome other dealerships. Talks with the dealership management and fi Over all a very good experience. My sales man was very helpful and not pushy like dome other dealerships. Talks with the dealership management and finance were strait foreword and the process flowed like it should. I would buy from Baytown Ford again. More

Oil Change The oil change was an hour and twenty minutes and then I was ready to go. Completed in a timely manner. Thank you for the service. The oil change was an hour and twenty minutes and then I was ready to go. Completed in a timely manner. Thank you for the service. More

Service on my vehicle The people in the service department were all professional and courteous, the work I needed was completed in a timely manner and on time as promised, The people in the service department were all professional and courteous, the work I needed was completed in a timely manner and on time as promised, Eric and Raymond in Service were great to work with. They were willing to get the work done for me before I was leaving for vacation and when my regular Ford Service Center could not. I would drive the extra distance again for the great service. More

Ford must have lots of transmission issues. I brought my truck in on July 2 and they were not able to tell me what was wrong with my truck until I got the service manager involved on Friday July I brought my truck in on July 2 and they were not able to tell me what was wrong with my truck until I got the service manager involved on Friday July 13th. Then they told me what was wrong and said they had to then order parts, which took three additional days. They said that the transmission shop was backed up, but had they checked it out when I brought it in they could of had they parts ordered and waiting thus saving me the three days we are waiting on parts. Picked it up yesterday and so far so good. We'll see. They need to work on their process for diagnosing early. Will probably contact Ford also. More