Baytown Ford

Service advisor excellent I responded to a recall notice. Took care of several other issues while there. Service advisor Dawn Pajak handled it perfectly. Courteous, professio I responded to a recall notice. Took care of several other issues while there. Service advisor Dawn Pajak handled it perfectly. Courteous, professional in all regards. Probably the best I've experienced, and I usually do not "gush". More

Great customer service , in service department My appointment was for 11:00 got there about 10:40 had someone waiting on me in less than a moment. They asked what I needed and then checked my accou My appointment was for 11:00 got there about 10:40 had someone waiting on me in less than a moment. They asked what I needed and then checked my account and confirmed that I indeed have a complimentary oil change and if I needed my tires rotated. Answered questions and whisked my truck away. Showed my to the waiting area, when they finished came to waiting area went over what was done and thanked me for the business. More

Brillant I was on a road trip from Corpus Christi, TX to Orlando, FL and we had an issue with our Ford F-150. I did not buy my truck from Bay Town Ford. The se I was on a road trip from Corpus Christi, TX to Orlando, FL and we had an issue with our Ford F-150. I did not buy my truck from Bay Town Ford. The service team's reaction to our situation was nothing other than brilliant. Not only did they tell us they were uncomfortable us driving 1200 miles without them checking out the truck, they moved our vehicle in front of the line, skipping several customers that probably purchased their vehicle from this dealership. I have never experienced service like this. We are in the market for a Ford Expedition and we will be making the drive from Corpus Christi, to Bay Town Ford to give them an opportunity to earn our business due to the outstanding service provided to us on this day. I highly recommend this dealership and it should be used as a model to ALL branded dealerships, not just Ford. Thank you Team Baytown Ford! More

Great New Car Purhase I was working with Davis Simpson on a new Ford Edge. They had several in stock in a myriad of colors/trim levels.. We test drove the vehicle while m I was working with Davis Simpson on a new Ford Edge. They had several in stock in a myriad of colors/trim levels.. We test drove the vehicle while my trade was being evaluated. I found the perfect Edge in the exterior color, interior color, trim level, and most importantly a great price. My trade appraisal was completed very quickly and was a fair offer. David and all of the staff I worked with were extremely knowledgeable, friendly, and listened to what I wanted. They went the extra mile in working with the credit bureaus (problems in lifting a credit freeze). I will definitely recommend to my friends, that they check with David and Baytown Ford the next time they need a vehicle. Brian C. More

Had first service done Made appointment and they took care of my service quickly and on time, and will be back for my next service as well, thank you Made appointment and they took care of my service quickly and on time, and will be back for my next service as well, thank you More

great staff Every time I bring in my truck, the staff is always will to take care of my needs and offer me a cup of coffee or drink while I wait. Every time I bring in my truck, the staff is always will to take care of my needs and offer me a cup of coffee or drink while I wait. More

The dealer to go to. They were able to get me the exact truck with the options I wanted at a better price than any other dealer in the area. They were able to get me the exact truck with the options I wanted at a better price than any other dealer in the area. More

Fast and efficient. Being new to the area the only thing that I found difficult is the entry to the service department. I was coming off of I 10 and had difficulty sourci Being new to the area the only thing that I found difficult is the entry to the service department. I was coming off of I 10 and had difficulty sourcing the driveway for the Ford store. Keep in mind it was early in the morning and a little bit foggy. More

Service with a smile The service experience has always been good, the entire department is professional and courteous. The needed parts were not in stock, and it took a 2n The service experience has always been good, the entire department is professional and courteous. The needed parts were not in stock, and it took a 2nd visit to complete the needed repairs. I would think a common part like wheel bearings would be a stock item. I worked with Baldo and he is excellent. More