Baytown Ford

Excellent service I started my Saturday expecting to spend the entire day going to several different dealerships to find a good deal. I decided to go to Baytown Ford fi I started my Saturday expecting to spend the entire day going to several different dealerships to find a good deal. I decided to go to Baytown Ford first and I am glad I did, everyone there was friendly and helpful. They gave me a great offer on my trade and did everything they could to make sure I was 100% satisfied with buying my new 2018 Ford Mustang GT. More

Worst experience !! I usually have dealt with them for service. I had a couple good service guys that took care of us and very professional. They are no longer there for I usually have dealt with them for service. I had a couple good service guys that took care of us and very professional. They are no longer there for whatever reason. This time my truck was there over a week n half before being looked at. Then Mark who was my service rep was not very knowledgable to what was going on. He didnt take care if transmission which was first on list until I mentioned it. He told me things were not factory that were. Plus others. Then I pick up truck and my tow plug and wires all hanging out., wires undone. Complained and they took it back in and came out a few min later. All they did was zip tied it up under bumper. I had to pay a trailer place to rewire what they did.. Very disappointed with service now. Besides the fact that we had to make the calls. Left messages for Raymond to call 3 times. Never once did he call back. More

Terrible everytime Very terrible service from the quality of work to the way they treat their customers every time I take them something they do bare minimum do not even Very terrible service from the quality of work to the way they treat their customers every time I take them something they do bare minimum do not even inspect the cars properly. Worst service in houston area I will never buy a car or get them to work on my vehicles again More

Reapir car AC on 2008 Lincoln MKX Car AC repaired (Fan Motor replacement) completed 5/30. AC stop cooling 6/1 returned for service.was informed no leak found, added coolant to AC and Car AC repaired (Fan Motor replacement) completed 5/30. AC stop cooling 6/1 returned for service.was informed no leak found, added coolant to AC and told to drive for a few days. AC stopped cooling on 6/2. I have schedule another appointment 6/4, I am hopeful the AC will be repaired this time, it is to hot to be without AC. Pass experiences with Ford Motor were positive for routine maintenance. More

Excellence From the time I drove onto the dealership lot, it was nothing but genuine excellence in every way and not with just the salesman I was dealing with. A From the time I drove onto the dealership lot, it was nothing but genuine excellence in every way and not with just the salesman I was dealing with. As other salesmen would walk pass me they would each offer me a bottle of water. I was there some five hours and every minute was enjoyable, and I don;t stay anywhere for five hours!!! Don;t know who did there training but they did an excellent job at teaching the importance of serving! First Class Excellence. I have one dealership in Houston and that’s Baytown Ford!!! PS. NOT DOING ANYONE A FAVOR, MY WORDS ARE FROM A TRUE EXPERIENCE! More

Quality product and exceptional service I saw the vehicle on line andselected to be notified. I was promptly notified and icordially nvited to come in and view the product. The vehicle was i I saw the vehicle on line andselected to be notified. I was promptly notified and icordially nvited to come in and view the product. The vehicle was in excellent condition, unlike other local dealerships which have no qualms in selling a vehicle which they had not invested the time to truly make ready the vehicle for the public, this really impressed my wife and I. I was further impressed at the care plus, the gorgeousness with which we were treated and the short time it took to complete the purchase. We are thoroughly enjoying our purchase and are tell others about your dealership. More

Great service, friedly and knowledgeable people. I bring my car for service and most of the time i can wait for it, they always treat me good and with respect.The Dealership looks nice and clean. I bring my car for service and most of the time i can wait for it, they always treat me good and with respect.The Dealership looks nice and clean. More

Excellent job I was well taken care off & didnt have to wait long for my vehicle to be ready. The employee was very helpful and attentive in the questions & concern I was well taken care off & didnt have to wait long for my vehicle to be ready. The employee was very helpful and attentive in the questions & concerns I had. More

Very friendly and knowledgeable front desk. Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service. Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service. More

No one wanted to help me keep passing me off to the next per I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing a I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing and they told me to wait for someone else. The guy that helped me didn’t give me a price on anything I was doing on my ttuck. I did not like the service I had. There was oil on my steering wheel and it look like they went through my stuff with out letting me know about it. I will not go back to this location for and services in the future. More