Baytown Ford

Fast and efficient. Being new to the area the only thing that I found difficult is the entry to the service department. I was coming off of I 10 and had difficulty sourci Being new to the area the only thing that I found difficult is the entry to the service department. I was coming off of I 10 and had difficulty sourcing the driveway for the Ford store. Keep in mind it was early in the morning and a little bit foggy. More

Service with a smile The service experience has always been good, the entire department is professional and courteous. The needed parts were not in stock, and it took a 2n The service experience has always been good, the entire department is professional and courteous. The needed parts were not in stock, and it took a 2nd visit to complete the needed repairs. I would think a common part like wheel bearings would be a stock item. I worked with Baldo and he is excellent. More

not Happy I brought my tuck in for oil change and add the def fluid. when I picked my truck up it had def fluid on the side of my brand new truck. I tried to ge I brought my tuck in for oil change and add the def fluid. when I picked my truck up it had def fluid on the side of my brand new truck. I tried to get a service person to look at it but they were very busy. I have always recommended everyone I no to use your dealer ship because you have always been excellent to me. very uncalled for to allow this to happen. I took it in there because I didn't want to spill this on the side of my truck. luckily it didn't hurt the paint. More

Always better than I expected Every time I bring one of my vehicles in they take better care of me than I expect. The next new vehicle I buy will be at Baytown Ford, but I hope min Every time I bring one of my vehicles in they take better care of me than I expect. The next new vehicle I buy will be at Baytown Ford, but I hope mine last for years until that day. I like my F250 and Mustang GT. Baytown Ford takes excellent care of both. More

La persona que me atendió lo hizo muy bien Buen local buen servicio el personal te trata bien personas serias lo recomiendo para todo aquel que balla muy coordinado personas con experiencia hes Buen local buen servicio el personal te trata bien personas serias lo recomiendo para todo aquel que balla muy coordinado personas con experiencia hesa a sido mi experiencia More

Did not complete service I paid for basic service on my 2017 super duty and they didn’t rotate tires. When I returned they took care of the issue of course but now I’m not sur I paid for basic service on my 2017 super duty and they didn’t rotate tires. When I returned they took care of the issue of course but now I’m not sure I can trust other aspects of the service department. Hopefully they put synthetic oil in the engine since I paid extra. Great dealership, disappointing service department More

2019 Mustang GT This is my second car purchased with Gelmer Velasquez and Baytown Ford. Always a pleasure to deal with and I highly recommend them. Also there service This is my second car purchased with Gelmer Velasquez and Baytown Ford. Always a pleasure to deal with and I highly recommend them. Also there service department is top notch. More

Horrible experience Took the truck on Monday after being scheduled, service adviser told me part was in on Friday. After dropping off truck didn’t hear nothing back till Took the truck on Monday after being scheduled, service adviser told me part was in on Friday. After dropping off truck didn’t hear nothing back till I called Tuesday afternoon and they didn’t know anything on when truck would be ready, it was supposed to be a one day job! Truck wasn’t ready till Friday they didn’t offer a rental like most dealers do More

Outstanding Customer service The staff kept me informed of the progress of the service. The facility is clean and comfortable. I live 40+ miles from this dealership. I pass two ot The staff kept me informed of the progress of the service. The facility is clean and comfortable. I live 40+ miles from this dealership. I pass two other dealerships to use Baytown Ford because of past customer service I have received from Baytown Ford and its entire staff. More