Baytown Ford

Loud noise behind my glove compartment Excellent service! They got my car fixed quickly. Your shuttle service was excellent, taking me home and picking me up when my car was ready. Dawn Paj Excellent service! They got my car fixed quickly. Your shuttle service was excellent, taking me home and picking me up when my car was ready. Dawn Pajak was friendly, courteous, and got my job done! More

Very worst & rude service staff ( my experience) I brought a new expedition from Baytown Ford and it is having touch screen issue after 6 months, screen not responding, approached Baytown ford for ve I brought a new expedition from Baytown Ford and it is having touch screen issue after 6 months, screen not responding, approached Baytown ford for verifying but their response was very bad, 3 times visited their service center, talked to their service manager, he refused to service my car as he was telling reason as I rated less star about Baytown ford in internet. Then I met the service director, he talked very rudely, contacted ford customer service but till date, no response, I am using new car with a non working touchscreen More

New Purchase No service yet but the purchase experience was smooth and painless. No pressure at all. The salesman was friendly but no pushy , knowledgeable, overal No service yet but the purchase experience was smooth and painless. No pressure at all. The salesman was friendly but no pushy , knowledgeable, overall a good experience. More

Purchase of used truck My salesman, Kelton, was very courteous & knowledgeable about the truck I was looking at, which I wound up purchasing! The financial manager, who's na My salesman, Kelton, was very courteous & knowledgeable about the truck I was looking at, which I wound up purchasing! The financial manager, who's name I forgot (Sorry), was awesome also. He was very helpful & easy going, I respect the fact that he didn't try to sell me a bunch of unnecessary stuff, being a woman making a purchase on her own. I deal with the service department through my job & the service rep. Baldo is the bomb! He always tries to help as much as he can. Great bunch of guys! More

SLOW AND EXPENSIVE IT IS HARD TO GET YOUR VEHICLE IN TO GET IT CHECKED OUT AND REPAIRED. WHEN THEY DO GET IT CHECKEDOUT, THE QUOTE WAS SO HIGH THAT I HAD TO NOT LET THE IT IS HARD TO GET YOUR VEHICLE IN TO GET IT CHECKED OUT AND REPAIRED. WHEN THEY DO GET IT CHECKEDOUT, THE QUOTE WAS SO HIGH THAT I HAD TO NOT LET THEM DO THE WORK. I WOULD RATHER FORD DO THE JOB BUT THEY COMPLETELY PRICE THEMSELVES OUT OF THE WORK. More

Service and Repairs Every time I go in for routine services or if its a repair Baldo (Service Rep) is very quick and professional getting me checked in and out explaining Every time I go in for routine services or if its a repair Baldo (Service Rep) is very quick and professional getting me checked in and out explaining everything I might need to know in the process. More

Air bags recalled Revived recall for both air bags on my 05 ford Ranger.. made the appointment by phone . The day of my appointment they took care of me.. Dawn Pajak wa Revived recall for both air bags on my 05 ford Ranger.. made the appointment by phone . The day of my appointment they took care of me.. Dawn Pajak was very helpful. I waited for vehicle to be completed and they even Offer to take me and pick me up to my favorite restaurant. While the vehicle was been worked on. More

Break work It was a great experience the sever Dawn very helpful very knowledgeable got me in and out of there had break work done fast and quick It was a great experience the sever Dawn very helpful very knowledgeable got me in and out of there had break work done fast and quick More

Job Dissatisfaction and Customer Service Had repairs done to stop death wobble on my 09 F350 and heard lots of clicking and took it to the local Ford dealer here in Columbus Ga. too be told t Had repairs done to stop death wobble on my 09 F350 and heard lots of clicking and took it to the local Ford dealer here in Columbus Ga. too be told that most of the hard ware for the work preformed was loose. The worst issue l called back Saturday 22 Sept 19 and the person l spoke with had no concerns toward my issue and l asked to speak to someone higher and the same thing . I ended up having to pay $339. For the repairs in Columbus Ga and was told l would have to contact dealer in Baytown Houston to try and get rein-versed my money. After calling being told the Manager was in a meeting and they took my number and have him call me and he did. I missed him called back finally got him . I sent a copy of invoice from Rivertown ford and awaiting his return call. So no l wouldn’t recommend this establishment to anyone l know. More

Vehicle Repairs When repairs are performed at Baytown Ford, I believe those repairs are done properly because of the confidence I have in the Service Department. I di When repairs are performed at Baytown Ford, I believe those repairs are done properly because of the confidence I have in the Service Department. I did not have that confidence in the previous dealership that I used, and knew I needed to change. More