Baytown Ford

Job Dissatisfaction and Customer Service Had repairs done to stop death wobble on my 09 F350 and heard lots of clicking and took it to the local Ford dealer here in Columbus Ga. too be told t Had repairs done to stop death wobble on my 09 F350 and heard lots of clicking and took it to the local Ford dealer here in Columbus Ga. too be told that most of the hard ware for the work preformed was loose. The worst issue l called back Saturday 22 Sept 19 and the person l spoke with had no concerns toward my issue and l asked to speak to someone higher and the same thing . I ended up having to pay $339. For the repairs in Columbus Ga and was told l would have to contact dealer in Baytown Houston to try and get rein-versed my money. After calling being told the Manager was in a meeting and they took my number and have him call me and he did. I missed him called back finally got him . I sent a copy of invoice from Rivertown ford and awaiting his return call. So no l wouldn’t recommend this establishment to anyone l know. More

Vehicle Repairs When repairs are performed at Baytown Ford, I believe those repairs are done properly because of the confidence I have in the Service Department. I di When repairs are performed at Baytown Ford, I believe those repairs are done properly because of the confidence I have in the Service Department. I did not have that confidence in the previous dealership that I used, and knew I needed to change. More

Service advisor excellent I responded to a recall notice. Took care of several other issues while there. Service advisor Dawn Pajak handled it perfectly. Courteous, professio I responded to a recall notice. Took care of several other issues while there. Service advisor Dawn Pajak handled it perfectly. Courteous, professional in all regards. Probably the best I've experienced, and I usually do not "gush". More

Great customer service , in service department My appointment was for 11:00 got there about 10:40 had someone waiting on me in less than a moment. They asked what I needed and then checked my accou My appointment was for 11:00 got there about 10:40 had someone waiting on me in less than a moment. They asked what I needed and then checked my account and confirmed that I indeed have a complimentary oil change and if I needed my tires rotated. Answered questions and whisked my truck away. Showed my to the waiting area, when they finished came to waiting area went over what was done and thanked me for the business. More

Brillant I was on a road trip from Corpus Christi, TX to Orlando, FL and we had an issue with our Ford F-150. I did not buy my truck from Bay Town Ford. The se I was on a road trip from Corpus Christi, TX to Orlando, FL and we had an issue with our Ford F-150. I did not buy my truck from Bay Town Ford. The service team's reaction to our situation was nothing other than brilliant. Not only did they tell us they were uncomfortable us driving 1200 miles without them checking out the truck, they moved our vehicle in front of the line, skipping several customers that probably purchased their vehicle from this dealership. I have never experienced service like this. We are in the market for a Ford Expedition and we will be making the drive from Corpus Christi, to Bay Town Ford to give them an opportunity to earn our business due to the outstanding service provided to us on this day. I highly recommend this dealership and it should be used as a model to ALL branded dealerships, not just Ford. Thank you Team Baytown Ford! More

Great New Car Purhase I was working with Davis Simpson on a new Ford Edge. They had several in stock in a myriad of colors/trim levels.. We test drove the vehicle while m I was working with Davis Simpson on a new Ford Edge. They had several in stock in a myriad of colors/trim levels.. We test drove the vehicle while my trade was being evaluated. I found the perfect Edge in the exterior color, interior color, trim level, and most importantly a great price. My trade appraisal was completed very quickly and was a fair offer. David and all of the staff I worked with were extremely knowledgeable, friendly, and listened to what I wanted. They went the extra mile in working with the credit bureaus (problems in lifting a credit freeze). I will definitely recommend to my friends, that they check with David and Baytown Ford the next time they need a vehicle. Brian C. More

Had first service done Made appointment and they took care of my service quickly and on time, and will be back for my next service as well, thank you Made appointment and they took care of my service quickly and on time, and will be back for my next service as well, thank you More

great staff Every time I bring in my truck, the staff is always will to take care of my needs and offer me a cup of coffee or drink while I wait. Every time I bring in my truck, the staff is always will to take care of my needs and offer me a cup of coffee or drink while I wait. More

The dealer to go to. They were able to get me the exact truck with the options I wanted at a better price than any other dealer in the area. They were able to get me the exact truck with the options I wanted at a better price than any other dealer in the area. More