Baytown Ford

Kelton was very professional and knowledgeable and remedied any concerns I had including previous problems with the service dept. he explained all the new functions the new truck had remedied any concerns I had including previous problems with the service dept. he explained all the new functions the new truck had More

Y’all did awesome. Love bringing my trucks to y’all. So helpful and friendly people. Always recommend y’all to my friends. Thank y’all so much. helpful and friendly people. Always recommend y’all to my friends. Thank y’all so much. More

David/Service dept was on top of it. 6.0 hr labor job, and got my truck out ASAP. The hard to swallow pill was the price, but it was a big job. Just glad to have my truck back so I can make $$. and got my truck out ASAP. The hard to swallow pill was the price, but it was a big job. Just glad to have my truck back so I can make $$. More

Oil Change and Rotation As always, service is excellent and speedy. I've never had an issue with any service there. Nice waiting area. It's the only place I take my vehicle As always, service is excellent and speedy. I've never had an issue with any service there. Nice waiting area. It's the only place I take my vehicle to be serviced. More

Loud noise behind my glove compartment Excellent service! They got my car fixed quickly. Your shuttle service was excellent, taking me home and picking me up when my car was ready. Dawn Paj Excellent service! They got my car fixed quickly. Your shuttle service was excellent, taking me home and picking me up when my car was ready. Dawn Pajak was friendly, courteous, and got my job done! More

Very worst & rude service staff ( my experience) I brought a new expedition from Baytown Ford and it is having touch screen issue after 6 months, screen not responding, approached Baytown ford for ve I brought a new expedition from Baytown Ford and it is having touch screen issue after 6 months, screen not responding, approached Baytown ford for verifying but their response was very bad, 3 times visited their service center, talked to their service manager, he refused to service my car as he was telling reason as I rated less star about Baytown ford in internet. Then I met the service director, he talked very rudely, contacted ford customer service but till date, no response, I am using new car with a non working touchscreen More

New Purchase No service yet but the purchase experience was smooth and painless. No pressure at all. The salesman was friendly but no pushy , knowledgeable, overal No service yet but the purchase experience was smooth and painless. No pressure at all. The salesman was friendly but no pushy , knowledgeable, overall a good experience. More

Purchase of used truck My salesman, Kelton, was very courteous & knowledgeable about the truck I was looking at, which I wound up purchasing! The financial manager, who's na My salesman, Kelton, was very courteous & knowledgeable about the truck I was looking at, which I wound up purchasing! The financial manager, who's name I forgot (Sorry), was awesome also. He was very helpful & easy going, I respect the fact that he didn't try to sell me a bunch of unnecessary stuff, being a woman making a purchase on her own. I deal with the service department through my job & the service rep. Baldo is the bomb! He always tries to help as much as he can. Great bunch of guys! More

SLOW AND EXPENSIVE IT IS HARD TO GET YOUR VEHICLE IN TO GET IT CHECKED OUT AND REPAIRED. WHEN THEY DO GET IT CHECKEDOUT, THE QUOTE WAS SO HIGH THAT I HAD TO NOT LET THE IT IS HARD TO GET YOUR VEHICLE IN TO GET IT CHECKED OUT AND REPAIRED. WHEN THEY DO GET IT CHECKEDOUT, THE QUOTE WAS SO HIGH THAT I HAD TO NOT LET THEM DO THE WORK. I WOULD RATHER FORD DO THE JOB BUT THEY COMPLETELY PRICE THEMSELVES OUT OF THE WORK. More

Service and Repairs Every time I go in for routine services or if its a repair Baldo (Service Rep) is very quick and professional getting me checked in and out explaining Every time I go in for routine services or if its a repair Baldo (Service Rep) is very quick and professional getting me checked in and out explaining everything I might need to know in the process. More