Baytown Ford

Every experience I've had over the past two years bringing my F150 to the dealership for maintenance has been a positive one. This last one was the best so far; the service rep that took care of me w bringing my F150 to the dealership for maintenance has been a positive one. This last one was the best so far; the service rep that took care of me was very detailed and thorough in explaining what maintenance was needed and why. He was very attentive and answered all my questions. I will definitely keep bringing my truck for all maintenance More

Good job as always. He let me know about my brake and power steering fluids. I will be back for future maintenance and what ever else may be needed. power steering fluids. I will be back for future maintenance and what ever else may be needed. More

The worst customer service in the service department My car was towed in when it wouldn't start at work. I had to call service repeatedly several times to get anyone to check on status of my car. The My car was towed in when it wouldn't start at work. I had to call service repeatedly several times to get anyone to check on status of my car. They didn't even look at my car until it had been in their shop for 4 full days and it took a lot of nagging to get it looked at on day 4. It was finally fixed on day 7, only needed a new starter. They did not call me to let me know it was finished. Very poor customer service in the service department. I would never recommend this service department. More

Dawn was outstanding to work with throughout the entire process of having the repairs to my vehicle. She is no doubt the best service advisor I have ever come into contact with. Jeff process of having the repairs to my vehicle. She is no doubt the best service advisor I have ever come into contact with. Jeff More

Dawn is always the best! She always gets the job done. I refuse to deal with anyone but her! She is an asset to your company in so many ways! refuse to deal with anyone but her! She is an asset to your company in so many ways! More

Great overall experience, one of the most seamless car buying experience. Will most definitely buy from Baytown Ford in the future. This is the dealership I will be recommending to friends and family buying experience. Will most definitely buy from Baytown Ford in the future. This is the dealership I will be recommending to friends and family More

It was the easiest purchase of a vehicle I have ever experienced. Joey Garcia was a tremendous help in picking out the perfect vehicle!!!!! Highly recommend Baytown Ford. experienced. Joey Garcia was a tremendous help in picking out the perfect vehicle!!!!! Highly recommend Baytown Ford. More

Well I bought my truck new in 2017 and when it was time to get it inspected I couldn't because the device was broke and I had to spend my money and use my extended warranty cause I was sold a broke truck. to get it inspected I couldn't because the device was broke and I had to spend my money and use my extended warranty cause I was sold a broke truck. More

Kelton was very professional and knowledgeable and remedied any concerns I had including previous problems with the service dept. he explained all the new functions the new truck had remedied any concerns I had including previous problems with the service dept. he explained all the new functions the new truck had More

Y’all did awesome. Love bringing my trucks to y’all. So helpful and friendly people. Always recommend y’all to my friends. Thank y’all so much. helpful and friendly people. Always recommend y’all to my friends. Thank y’all so much. More