Baytown Ford

Last minute oil change I went in for an oil change, and my experience was very pleasant. Dawn was extremely knowledgeable, and courteous. She assisted us with all the q I went in for an oil change, and my experience was very pleasant. Dawn was extremely knowledgeable, and courteous. She assisted us with all the questions we had regarding other service needs. On top of her wonderful service, she added a coupon that I wasn't aware of, so that saved me a little money. I really want to commend her great customer service! thank you! More

Purchased Ford F350 6.7l diesel. 200 miles down the road, find that there is a coolant leak. Radiator replacement $2400, Baytown will not help. Put $10k down, there is no money for that kind of repair. find that there is a coolant leak. Radiator replacement $2400, Baytown will not help. Put $10k down, there is no money for that kind of repair. More

Great experience. Friendly people answered questions about my truck in a timely manner. Any questions I had about the vehicle I was purchasing they had the answers! about my truck in a timely manner. Any questions I had about the vehicle I was purchasing they had the answers! More

Every experience I've had over the past two years bringing my F150 to the dealership for maintenance has been a positive one. This last one was the best so far; the service rep that took care of me w bringing my F150 to the dealership for maintenance has been a positive one. This last one was the best so far; the service rep that took care of me was very detailed and thorough in explaining what maintenance was needed and why. He was very attentive and answered all my questions. I will definitely keep bringing my truck for all maintenance More

Good job as always. He let me know about my brake and power steering fluids. I will be back for future maintenance and what ever else may be needed. power steering fluids. I will be back for future maintenance and what ever else may be needed. More

The worst customer service in the service department My car was towed in when it wouldn't start at work. I had to call service repeatedly several times to get anyone to check on status of my car. The My car was towed in when it wouldn't start at work. I had to call service repeatedly several times to get anyone to check on status of my car. They didn't even look at my car until it had been in their shop for 4 full days and it took a lot of nagging to get it looked at on day 4. It was finally fixed on day 7, only needed a new starter. They did not call me to let me know it was finished. Very poor customer service in the service department. I would never recommend this service department. More

Dawn was outstanding to work with throughout the entire process of having the repairs to my vehicle. She is no doubt the best service advisor I have ever come into contact with. Jeff process of having the repairs to my vehicle. She is no doubt the best service advisor I have ever come into contact with. Jeff More

Dawn is always the best! She always gets the job done. I refuse to deal with anyone but her! She is an asset to your company in so many ways! refuse to deal with anyone but her! She is an asset to your company in so many ways! More

Great overall experience, one of the most seamless car buying experience. Will most definitely buy from Baytown Ford in the future. This is the dealership I will be recommending to friends and family buying experience. Will most definitely buy from Baytown Ford in the future. This is the dealership I will be recommending to friends and family More

It was the easiest purchase of a vehicle I have ever experienced. Joey Garcia was a tremendous help in picking out the perfect vehicle!!!!! Highly recommend Baytown Ford. experienced. Joey Garcia was a tremendous help in picking out the perfect vehicle!!!!! Highly recommend Baytown Ford. More