Baytown Ford

I've brought 5 cars from Baytown Ford in the past few years and have always had a awesome experience. From customer service to the staff and more. This time with the Cadillac it's a different story. Cadi years and have always had a awesome experience. From customer service to the staff and more. This time with the Cadillac it's a different story. Cadillac has had many issues since I've gotten it. 1st issues brakes were squealing the 3rd day, they would not repair or help. I had to pay out of pocket to get the brakes fixed. Now the air conditioning has went out still wont help going to cost me $1000 to get it fixed again I've had the car a month! No help at all... this is sad and to treat a repeat return customer like this is disgusting. not only have I brought 5 cars but my family has purchased 3-4 cars as well. We are done with Baytown ford from this point on. I guess they got their money out of us anyway already. More

I’ve been to Baytown Ford a couple times now and have been very happy every time! Friendly staff and have performed above expectations both times, highly recommended been very happy every time! Friendly staff and have performed above expectations both times, highly recommended More

I have used Baytown Ford for all my repairs and service for my 2016 F-250. Jesse Ramos has always done a great job when doing my service. Keeps me informed on what needs to be done on my next visit. for my 2016 F-250. Jesse Ramos has always done a great job when doing my service. Keeps me informed on what needs to be done on my next visit. More

The managers here lie and do not commit to what they said. They put up a car at sale without photos. I was interested in it and when i looked at the car, there was a fender bender. I liked the rest of t said. They put up a car at sale without photos. I was interested in it and when i looked at the car, there was a fender bender. I liked the rest of the car so , we decided that I ll buy if they replace the fender. Then when i was finally about to sign paperwork they said not replacement just going to fix it . And then another manager stepped in to say that you are only buying a used car . Take it or leave , it does not matter what salesman promised to you . Then they said that we will put this car on lot and sell it as it is , which is fine i don’t care . But there carfax says no damage and has no photos. I actually have text from the salesman promising to replace fender on a agreed price . Finally on integrity , I rate them zero . They will make you feel small if you are not buying an “expensive car”. It is a sorry thing to see. In addition there is a foot long damage on the alloys of both the wheels in front . Please be aware everybody .On the top of all the lying , they said sign the paperwork for actually buying the car before we even lift a finger to fix the dent . Additionally, I was told to my face that you have to trust us that we will fix the vehicle but we can not trust you to buy tomorrow even after I i signed the price document and was willing to do some kind of deposit amount. Eventually its not the price , but the egoistic and disrespectful behavior. You guys should Understand , a deal is less important than a customer who will spread good word about you . I hope you take this in the right spirit and work to improve More

Great service! David our service advisor made sure all work was done efficiently and quickly! I would recommend to anyone and will bring my truck back in if service is needed! work was done efficiently and quickly! I would recommend to anyone and will bring my truck back in if service is needed! More

Took days to get them to honor my warranty. The finance department "messed up" when they sent my warranty in. Don't think it was ever fixed. By the time they agreed to fix what was wrong with it, my warran department "messed up" when they sent my warranty in. Don't think it was ever fixed. By the time they agreed to fix what was wrong with it, my warranty didn't cover it so they tried to charge me. I've been to low life dealerships, but Baytown ford takes the Cake as far as service goes. More

2015 F150 wheel noise and repair After another Ford dealership and an independent shop told me I needed a brake job to which I declined. The other dealership actually told me I had ru After another Ford dealership and an independent shop told me I needed a brake job to which I declined. The other dealership actually told me I had rusty rotors. After explaining the noise and my frustration with incompetent shops Baytown Ford found a bad front wheel bearing, bad iWE (hub actuator) and a bad vacuum check valve (4x4). With 41000 mile and 4 months left on factory power train warranty Ford covered the repairs. Thanks David and service dept! More

Last minute oil change I went in for an oil change, and my experience was very pleasant. Dawn was extremely knowledgeable, and courteous. She assisted us with all the q I went in for an oil change, and my experience was very pleasant. Dawn was extremely knowledgeable, and courteous. She assisted us with all the questions we had regarding other service needs. On top of her wonderful service, she added a coupon that I wasn't aware of, so that saved me a little money. I really want to commend her great customer service! thank you! More

Purchased Ford F350 6.7l diesel. 200 miles down the road, find that there is a coolant leak. Radiator replacement $2400, Baytown will not help. Put $10k down, there is no money for that kind of repair. find that there is a coolant leak. Radiator replacement $2400, Baytown will not help. Put $10k down, there is no money for that kind of repair. More

Great experience. Friendly people answered questions about my truck in a timely manner. Any questions I had about the vehicle I was purchasing they had the answers! about my truck in a timely manner. Any questions I had about the vehicle I was purchasing they had the answers! More