Bayside Ford

This is the worst place to receive service. Nothing better than being ignored while someone sits on their phone pretending to be busy. It was like I was invisible. Once he did look up he just w Nothing better than being ignored while someone sits on their phone pretending to be busy. It was like I was invisible. Once he did look up he just went back to whatever he was doing on his phone. I ended up walking out and going to another dealership. Whoever runs that department really should tell that man what customer service means. More

Once the vehicle arrived, the staff has been non-existent. The vehicle was not clean, windows foggy, plastic on placards in the seats, floor mat on rear seat, not the floor, scratch on the rear non-existent. The vehicle was not clean, windows foggy, plastic on placards in the seats, floor mat on rear seat, not the floor, scratch on the rear of the truck, no dealer installed items listed on the window with the vehicle, given incorrect information about what items are included in one of the packages. Terrible communication without any follow through. Over 3 weeks after delivery, still waiting for accessories. I have zero idea what the status is since no one will follow up. I Have left messages and/or spoken with the sales person, sales manager and general manager, no response. I have had two other poor experiences with the service department with my other Ford vehicle. I will not work with this dealer ever again, nor will I recommend them to anyone I know. More

On April 15th, Bayside Ford turned a stressful situation into a phenomenal experience. I faced a unique predicament: my previous vehicle’s tags were expired, and I couldn’t re-register it in Florida or obta into a phenomenal experience. I faced a unique predicament: my previous vehicle’s tags were expired, and I couldn’t re-register it in Florida or obtain a new registration in Virginia due to California’s electronic title procedures causing a 4-6 week delay. Josh, my salesman, and sales managers Derrick and Danny were absolutely incredible, spending about 7 hours to find a solution despite my less-than-ideal credit. They were extremely transparent about how banks evaluate vehicles and financing and I ultimately left in a brand-new vehicle with current registration, allowing me to return to work without worrying about expired tags. I hadn’t wanted to trade in my car, but it was the easiest option to obtain current tags. At no point did I feel pressured by anyone there, and the whole team ensured the process was seamless and stress-free. Bayside Ford is the place for both typical and atypical vehicle needs—100% recommend and will refer everyone! Thank you, Josh, Derrick, and Danny! More

Josh was great to work with. Very responsive and went over and above especially considering how far away I lived from the dealership. Very responsive and went over and above especially considering how far away I lived from the dealership. More

Walking into the service portion of the dealership was great until I walked up to a desk with a gentleman who barely acknowledged me pointed to the desk across the way and went back to playing on his phon great until I walked up to a desk with a gentleman who barely acknowledged me pointed to the desk across the way and went back to playing on his phone. A very lovely young lady named Natasha greeted me and told me she would be right with me as she was busy with 3 other customers at the moment. Once she had cashiered everyone out she greeted me with the warmest smile and welcome. She walked me through my service and what would happen during the appointment. She was helpful and very informative. She did not push any recommendations just explained what would need to be done. Such a wonderful employee. It is a shame that other service employees can’t manage to work. More

5 stars for front desk worker he was very helpful and knowledgeable we did not wait too long knowledgeable we did not wait too long More

The staff was very nice and service was great. In and out in a very reasonable time. In and out in a very reasonable time. More

Very nice and helpful staff. Service person is always helpful. Have recommended them to my closest friend. Service person is always helpful. Have recommended them to my closest friend. More

The service department seems very helpful and they completed several items however they still have not solved why the radio screen goes black and requires a hard reset to get it operating again. The completed several items however they still have not solved why the radio screen goes black and requires a hard reset to get it operating again. The screen has went black once since I picked up the vehicle from service. It’s still not fixed More

I spent hundreds of dollars, auto is not fixed, it’s in worse shape now. worse shape now. More