Bayside Chrysler Jeep Dodge - Service Center

Terrible. Gives mechanics a bad name. My car was having a rear axel noise and I brought it in to Chrysler. It took them 3 days to take my car into the shop and diagnose it. They diagnosed My car was having a rear axel noise and I brought it in to Chrysler. It took them 3 days to take my car into the shop and diagnose it. They diagnosed the wrong part. They said that they guarantee that changing the shock absorber will stop the noise but it was still there. They tried to keep my car for many days which didn't allow me to work. I bought my own parts and fixed it at a different mechanic and the noise was gone. How are these mechanic well trained when they can't even fix my car. My passenger door was also scratched. I told the front desk worker, Sheng, about the scratches and he didn't apologize or anything. He told me to send the car in to fix the scratch but how long will they keep my car again? More

Nightmare on Northern Blvd No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have my car diagnosed. Instead of contacting me to inform me what there findings were and quote me a price to fix it, as is policy, they take it upon themselves to fix it. I was so desperate to get my car back, I paid, what I believe was an unfair price, to just to end this nightmare. The problem was that the horn wasn't working and the dealer blamed the after market alarm. I brought along my alarm installer, who swears he did it correctly to talk shop with the mechanic and explain how he installed it correctly. Supervisor said no to that request. After being supposedly fixed, I test the horn and find it doesn't honk when the car is turned off. Service supervisor told me that is how it works. Silly me, I take his word for it. It didn't sound right to me, so I did some research and actually went to check out other 2014 Dodge Grand Caravans and lo and behold, the horn honks when parked and turned off. I went to the dealership and spoke to Bob. He said he thought that's the way the horn was supposed to work. He obviously makes stuff up as he goes along. He then said he fixed it halfway and that was good enough. His last statement floored me. He said it was the alarm installers fault and that I should take it to him to fix. I paid for this repair to be done correctly and completely, regardless of how the horn was damaged. This has been a complete nightmare and injustice and I will not stop until I receive a complete refund for work not completed yet paid for. I found other customers who were very dissatisfied, just stand in front of the service door and ask the customers coming in and going out. Sometime during our discussion, Bob offered to return the money I spent on the repair. He told me to come several days later, but Bob's word is worthless to me, based on my experiences with him. I'm hoping someone in authority and competent will read this and help me resolve this injustice. More

Excellent Service! We went for the year maintenance and service our Jeep and the attention was great. We told them few issues with the car and they fix it right away. Ag We went for the year maintenance and service our Jeep and the attention was great. We told them few issues with the car and they fix it right away. Again excellent service. More

Great Service as always I came in for regular maintenance and service for my jeep. The attendant that took care of my was one I dealt with many times before. He is polite a I came in for regular maintenance and service for my jeep. The attendant that took care of my was one I dealt with many times before. He is polite and courteous and always willing to be of service. Many thanks to everyone. More

Jay was awesome he took his time and explained everything to me and worked with me . I was mad that i needed to go back after i had just left because my radio gps and he took his time and explained everything to me and worked with me . I was mad that i needed to go back after i had just left because my radio gps and phone wasn't working . But i was happy that Jay helped me out right away . More

Wow!! Had bought used Jeep from another dealer and their service department was not helpful at all, neither the dealer who sold it. All I can say is I'm so Had bought used Jeep from another dealer and their service department was not helpful at all, neither the dealer who sold it. All I can say is I'm so glad I found them and plan on bringing all my cars there for service. Pleasant, polite, helpful, patient and willing to explain and listen. This was my first visit and will not be my last. More