Bayside Chrysler Jeep Dodge - Service Center

Very Professional management team My 2005 Chrysler Pacifica was at the service center for quite some time. They were waiting for a part- the immobilizer. the car was not under warranty My 2005 Chrysler Pacifica was at the service center for quite some time. They were waiting for a part- the immobilizer. the car was not under warranty, so it was coming out of my pocket. My wife and I needed a car to get to work so we had no choice but to rent one. The car went in on a Friday and tech said part should be in and installed by Monday. Turned out that because the car has been discontinued, parts are hard to come by and sometimes are on back order. First they ordered the part and all we can do is wait for the manufacturer to ship it to them. Since the part was taking so long to get there - now about 5 days or so - the management team started to step in and working on another strategy. They actually called around to all the Chrysler dealers on the east coast to see if anyone else might have the part to try and get it sooner - VERY IMPRESSIVE- I must say. most places would have just said "oh well, not our fault". The part finally came and was installed. By then my car rental fees were over $600, not to mention the cost of the repairs. The best thing that happened to me was meeting the manager - Robert Kennedy. A day or so after my whole ordeal with payment and bills and returning car rentals and pick ups, I get a phone call, It was Robert. Most service centers home that they don't ever hear from any of their customers again because if they do, most likely its because something goes wrong, but not this place. Because of the whole back order of parts and hardship that me and my wife went through, Chrysler was willing to help us out with a partial payment back for at least some of the car rental fees. This was the greatest news ever, as we were now strapped for cash. This man was there for us every step of the way, and did everything he could in his power to be as helpful and curious as possible. That is the true meaning of being a manager and putting your customers first. A++ customer service and effort. More

Management Upper management is actively trying to do the right thing by its customers. If you ever have an issue, take it to them. They will do their best to rec Upper management is actively trying to do the right thing by its customers. If you ever have an issue, take it to them. They will do their best to rectify your issue. More

will not be back 1. call and made appt for company car through Wheels Inc, they found my info through the VIN, and asked me what kind of work my car needs to be done. 1. call and made appt for company car through Wheels Inc, they found my info through the VIN, and asked me what kind of work my car needs to be done. The lady setup everything for me. no problem here 2. showed 30 minutes before appt, but waited almost 15 minutes to leave the car to the valet attendant 3. walked to the service desk where there were 3 reps but there was no customer at that time, so i proceed to the 1st rep. He let it out, "THE LINE IS OVER THERE!" I look around, there was no sign saying anything about line. It was very unprofessional the way he presented himself. Very rude, very disrespectful to say the least. 4. the waiting room was dirty and old, but work was done on time, but when there was a problem about payment that they try to say it was my fault that i didnt make it clear the car was leased through Wheels Inc. when I made the appt. That is not true. They found my info when made appt, if operator didnt type it in, that is your fault. 5. took me 20 minutes to get the car back after that. And found someone changed my FM radio preset More