Bayside Chrysler Jeep Dodge - Service Center
Bayside, NY
Hours
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
4,228 Reviews of Bayside Chrysler Jeep Dodge - Service Center
DISAPOINTED ON FRIDAY, JULY 22, 2016 MY AIR CONDITIONER FAILED, I CALLED BAYSIDE CHRYSLER JEEP DODGE SERVICE DEPARTMENT, AND WAS GIVEN APPOINTMENT FOR FRIDAY, JUL ON FRIDAY, JULY 22, 2016 MY AIR CONDITIONER FAILED, I CALLED BAYSIDE CHRYSLER JEEP DODGE SERVICE DEPARTMENT, AND WAS GIVEN APPOINTMENT FOR FRIDAY, JULY 29, 2016 @ 10:00AM, I ARRIVED @ 6:00AM, AND WAS SECOND IN LINE. AT 7:15AM MY CAR WAS OFFICIALLY ACCEPTED AND SUBMITTED TO THE SERVICE BAY. AT 10:45AM I WAS TOLD BY THE SERVICE REPRESENTATIVE FROM COUNTER THAT MY CAR COULD NOT BE REPAIRED BECAUSE THE PART NEEDED (COMPRESSOR) WAS NOT IN STOCK AND WOULD HAVE TO BE BACK-ORDERED, AND THAT I WOULD BE NOTIFIED WHEN TO RETURN FOR SERVICE. ON FRIDAY, AUGUST 12, 2016, I FELT COMPELLED TO CALL PARTS DEPARTMENT TO ENQUIRE ABOUT STATUS OF PART ORDERED, AND WAS TOLD “WE SHOULD RECEIVE IT BY MONDAY, AUGUST 15, 2016. I THEN IMMEDIATELY CALLED SERVICE DEPARTMENT AND MADE APPOINTMENT FOR FRIDAY, AUGUST 19, 2016 @ 10:00AM, THINKING/HOPING THAT BY THEN THE PART WOULD HAVE ARRIVED. I ARRIVED @ 7:00AM, AND MY CAR WAS OFFICIALLY ACCEPTED AND SUBMITTED TO THE SERVICE BAY. AT 7:45AM I WAS AGAIN TOLD BY THE SERVICE REPRESENTATIVE FROM COUNTER THAT MY CAR COULD NOT BE REPAIRED BECAUSE THE PART NEEDED (COMPRESSOR) WAS NOT IN STOCK AND WAS STILL ON BACK-ORDER, AND THAT I WOULD BE NOTIFIED WHEN TO RETURN FOR SERVICE. WHAT I DO NOT UNDERSTAND IS THAT HOW COULD YOUR SERVICE/PARTS DEPARTMENT NOT HAVE EXTRA COMPRESSORS IN STOCK IN THE MIDDLE OF SUMMER. ALSO, HOW COULD A DEALER NOT OFFER A LOANER VEHICLE TO PATRONS WHILE THE VEHICLE IS IN FOR REPAIR. I WAS ONLY OFFERED A RIDE TO THE CLOSEST RENTAL CAR AGENCY, AND EXPECTED TO PAY FULL PRICE FOR THE PRIVILEGE. I WAS ALSO SURPRISED THAT I WAS NOT REFERRED TO SALES DEPARTMENT FOR POSSIBLE/ATTRACTIVE TRADE-IN OFFER. More
Disappointing Confused to why a oil change and flat fix took over 3 hours on a Thursday morning. the unprofessionalism of staff members behind the service desk enga Confused to why a oil change and flat fix took over 3 hours on a Thursday morning. the unprofessionalism of staff members behind the service desk engaged in open criticism of customers. in addition to the unorganized manner to which customer vehicles are returned, More
Update by dealership My 2014 Jeep Grand Cherokee Limited had 25,784 miles, Bayside Mr. Bob Kennedy called vehicle owner and will rectify the concern vehicle owner had with My 2014 Jeep Grand Cherokee Limited had 25,784 miles, Bayside Mr. Bob Kennedy called vehicle owner and will rectify the concern vehicle owner had with service. Bob was very helpful and professional and it was a pleasure in speaking with him. More
Great Service The service was quick and professional. I was Very Happy and Satisfied!!! I would recommend all my friends and family to this dealer. Great Place and The service was quick and professional. I was Very Happy and Satisfied!!! I would recommend all my friends and family to this dealer. Great Place and wonderful customer service! More
Very nices They is nices people thy is good I come back no complain valet parking is good in the res at the people they is nices They is nices people thy is good I come back no complain valet parking is good in the res at the people they is nices More
overall experience on balance, service center experience. was very good. the associate i dealt with was responsive. took about a day longer than it should have but ok. on balance, service center experience. was very good. the associate i dealt with was responsive. took about a day longer than it should have but ok. my initial sense is, though dealer prices are high, work done was done well. car has issues and they diagnosed it when others might not have. i would recommend. More
Service department trying to rip you off I was there for diagnostics and at the end of the day I have received proposal to repair my car for $4500 ($2100 parts and $2400 labor) plus taxes. I I was there for diagnostics and at the end of the day I have received proposal to repair my car for $4500 ($2100 parts and $2400 labor) plus taxes. I have never seen such kind rip-off. The parts are mopar genuine and they are triple priced at the dealership then I have to pay to swap few sensors for $750 worse of work besides $700 for sensors. I have bought mopar genuine sensors myself for a price of $167 from Amazon and went to my mechanic who replaced them at $75. Here is simple math where they are trying to rip you off. Stay away from them as I highly recommend it. More
Customer Loyalty Bayside Jeep Dodge Chrysler: This is a service station that stands behind its service! Customer - Service department relationship is EVERYTHING when Bayside Jeep Dodge Chrysler: This is a service station that stands behind its service! Customer - Service department relationship is EVERYTHING when caring for your jeep; thanks guys!! More
Good service at Bayside Jeep Dodge Chrysler. From the service writer, to the tech fixing my vehicle. Thank you all, for your professionalism at your assigned jobs at Bayside Jeep Dodge Chrysler. From the service writer, to the tech fixing my vehicle. Thank you all, for your professionalism at your assigned jobs More
The staff is always helpful and attentive. I know the staff, they know me and sincerely do their best to help me. J always greets me and does a great job. I have recommended the dealership I know the staff, they know me and sincerely do their best to help me. J always greets me and does a great job. I have recommended the dealership to my friends and relatives. More