Bayside Chrysler Jeep Dodge - Service Center

Jay and Joanne in Service ONCE AGAIN THE SERVICE OF JAY AND HOSPITALITY OF JOANNE IS WAY BEYOND CUSTOMER SERVICE .JAY WAS VERY KNOWLEDGEABLE OF MY NEW DURANGO 2018 GT AND INSTR ONCE AGAIN THE SERVICE OF JAY AND HOSPITALITY OF JOANNE IS WAY BEYOND CUSTOMER SERVICE .JAY WAS VERY KNOWLEDGEABLE OF MY NEW DURANGO 2018 GT AND INSTRUMENTAL ON GETTING ME TO PURCHASE IT .I WILL CONTINUE TO REFER PEOPLE TO BAYSIDE CHYRSLER. THANKS JAY AND JOANNE More

repair work no comment I was satisfied with the help I receive from jay in service department the advice that was given by jay pertaining to my vehicle no comment I was satisfied with the help I receive from jay in service department the advice that was given by jay pertaining to my vehicle More

recall, oil change Not a professional establishment. Service from outside where you drop the car off up to the counter is terrible. Over priced as well. Vehicle is un Not a professional establishment. Service from outside where you drop the car off up to the counter is terrible. Over priced as well. Vehicle is under warranty yet the dealership charges if the problem is not warranty related. This is ridiculous how do you know if it's warranty or not until it gets diagnosed it should be part of the warranty to freely diagnose your car More

I have good experience withBayside Chrysler Always take care Jay is a Awesome person, he always take care of my jeep whatever I come in he is a awesome person, he always take care of my jeep whatever I come in Jay is a Awesome person, he always take care of my jeep whatever I come in he is a awesome person, he always take care of my jeep whatever I come in for Service , Chrysler Bayside it’s an awesome place to shop I have excellent experience , More

Excellent service Jay Escobar in the Service department always provides excellent service. He is informative, straightforward in his recommendations for service issues Jay Escobar in the Service department always provides excellent service. He is informative, straightforward in his recommendations for service issues, and has excellent people skills. He does his work though roughly with a smile! It is always a pleasure working with him. More

Sunroof still not working property after you so called calibrated it for $150. Brian Vincente said nothing wrong with any parts just needs calibration and it still not working property after you so called calibrated it for $150. Brian Vincente said nothing wrong with any parts just needs calibration and it’s not fixed. Will be bringing it back for you to fix with no extra charges. More

Crooks Brought my leased 2016 Compass in because check engine light was on. The car has very low mileage and has been well maintained. Was told that car wa Brought my leased 2016 Compass in because check engine light was on. The car has very low mileage and has been well maintained. Was told that car was still under warranty since it was still within both time and mileage window. When they looked up the VIN and saw that I do not use them for routine maintenance (we use a reliable local station with all of our cars for 15+ years with NO ISSUES), salesman made a remark about how we don’t go there for maintenance and that we still had a free oil change. I explained that the oil had been changed when we had the car inspected IN APRIL. He said may as well do it anyway. The. I got a call that the check engine light was on because the oxygen sensor was damaged. They claimed that “whoever did the oil change didn’t put the cap on and there is oil all over the engine” so the replacement would not be covered! When asked how the car could have been driven the last 3 months without noticing an oil smell or a spot on the pavement under where the car is parked, I was told to come down and see for myself. They are lying thieves. Many years ago they told me that my last car needed 2000k worth of work. When I took it to my local station, they told me that was crazy. Did some minor repair work and the car ran well for 5-6 more years! I have been fooled twice by these people. NEVER AGAIN!!!!M More

Service Department was terrible I did not buy my Jeep here. I bought my Jeep Grand Cherokee at a dealership in Manhattan but I live in Queens so it is easier to take it to Bayside f I did not buy my Jeep here. I bought my Jeep Grand Cherokee at a dealership in Manhattan but I live in Queens so it is easier to take it to Bayside for service. I dropped my truck off on Wednesday afternoon. Never heard from the dealership about what was wrong with it. Finally called on Monday and was put on hold for 10 minutes. I hung up, called back, hold again for 8 minutes. Finally a service rep gets on the phone and tells me what is wrong and the part is coming in the next day. Never calls the next day with an update. I call back. Truck is being worked on and may be ready Wednesday, maybe Thursday. He'll let me know. Rep did call on Wednesday to let me know that I could pick up the truck on Thursday. When I went to pick up my truck, they returned it to me with grease all over the steering wheel and ZERO gas. ZERO. The gas light indicator was on and the car was running on fumes. I had dropped it off with a quarter of a tank of gas so it being returned with ZERO is completely unacepptable. I couldn't go back inside due to time restraints so I called my service rep and explained how dissatisfied I was with the condition my car was returned to me in. He apologized and told me he would speak to his manager and call me back. That was Thursday. This is Tuesday. I never received any call from anyone. I am completely appalled at the lack of customer service afforded to me at a DEALERSHIP. Ridiculous. Also, they don't have any loaner cars so unless you rent a car out of your own pocket, you are without a car while they take their sweet time diagnosing your car trouble. It took 5 days for them to diagnose what was the problem with my vehicle even though the computer tells them where to look. Obviously, they just didn't look for 5 days. More

Transmission and Brake code warnings. Bayside Chrysler's late hours allowed me to drop off my vehicle after work which was a huge convenience. The staff was friendly and informed me of all Bayside Chrysler's late hours allowed me to drop off my vehicle after work which was a huge convenience. The staff was friendly and informed me of all the pertinent information pertaining to my vehicle. Scott was awesome at keeping me notified and called me as soon as the vehicle was ready. I dropped the car off on a Friday and service was complete by Monday. Excellent experience overall. More