Bayside Chrysler Jeep Dodge - Service Center

HORRIBLE EXPERIENCE WITH SERVICE DEPARTMENT The service department is filled with COMPLETELY RUDE and ARROGANT people. Even the manager ROBERT KENNEDY I spoke to was rude and disrespectful. Buy The service department is filled with COMPLETELY RUDE and ARROGANT people. Even the manager ROBERT KENNEDY I spoke to was rude and disrespectful. Buy a Jeep ELSEWHERE. DO NOT GO HERE. I'm contemplating ending my lease just to get away from these people. I pay extra money a month to not have to deal with the hassle of flat tires... The service department felt the need to tell me that a "plug" which is a temporary fix meant the car was fixed when IN FACT under state law it's not. I had to call a manager and he even said after being FIRM with him that they have to change the tire. So you're telling me the service department was going to let me drive with a temporary fix while the manager is telling me I need the tire completely changed...? Shady. BRIAN VINCENTE (pictured below) at the service desk basically told me that Jeeps policy is that the tire has to pop before they'll fix it... OH SO I HAVE TO BE IN DANGER FIRST ? OKAY JEEP. DO NOT DO BUSINESS WITH THEM. UPDATE: after going back and forth with Bayside Jeep Service they let us go without fixing or even looking at my tire stating that it was perfectly fine to drive with. I am now on the side of the road stranded with a completely flat tire waiting for a tow truck - which states it'll take 90 minutes for arrival. Also, my car doesn't come with a spare tire because they have "run flat" tires however my tire is SEVERE which is why it went from 40 psi to 0 within seconds. Here are photos to show you guys what Bayside Jeep Service Department (including service management) will allow for their so called "beloved customers" More

SERVICE DEPARTMENT is HORRENDOUS The SERVICE department is full of the worst kind of people. There is only a few who actually attempt to help you ( Jay and Scott) They are only ones The SERVICE department is full of the worst kind of people. There is only a few who actually attempt to help you ( Jay and Scott) They are only ones over my 4+ years of owning my Jeep who has genuinely tried to help me and others I know in their situation. The entire department needs to be cleaned out, minus the two I mentioned above. All they care about is money and they don’t care for the safety of their patrons who drive their vehicles. If you are a woman or do not know anything about cars they will try to rip you off and make you pay for services that should be covered under the insurance you purchased from the sales department. The front desk staff in service who answers the phone are rude and nasty- And leave you on hold for 15-30 minutes at a time . The manager is not so kind himself and seems like a a sleaze who tries to get one over everyone. He does not help at all and just supports the terrible service that goes on there. They have zero costumer service skills. I have heard employees curse at patrons and treat them poorly. If something is wrong with your vehicle they tell you it is what it is and this is what you have to pay and that’s the bottom line even if you have insurance. Honestly I would love to sell my Jeep and get far away from this crappy establishment. I love my Jeep but I would never ever give bayside Jeep my service again because of the awful employees who work there. Things need to turn around . I was even considering getting a new Jeep from there but after all the issues I have been having with service as well as the finance department I definitely will not be purchasing here and will search for another Jeep dealership. And I will be not be recommending this place to anyone ever again. I have referred many to them before even my sister and unfortunately everyone has had the same issues. And as far as the good reviews out there - like I said there are a handful of people who definitely try to help you as best as they could. Those are the people who deserve it. The reviews are all also so fake because they ask you to review the service when you’re getting something basic like an oil change and there is never really an issue there because it’s a basic seemless procedure. So of course you get the great reviews from those cases. BUT When there is something actually wrong with the car - they refuse to help or try to charge you an exponential amount of money to get it fixed in which at that point they don’t ever ask you to give them a review. they have done this to me numerous times in the past so I know it first hand . So basically if you’re a woman or someone who isn’t well versed in cars you’re screwed. Don’t come here it’s all a money making scam. More

Car service I always have my car serviced by Dimitri. He is awesome, very timely and never wait long. Scott Levine was also very helpful and polite. I always have my car serviced by Dimitri. He is awesome, very timely and never wait long. Scott Levine was also very helpful and polite. More

QUICK SERVICE I was prepared to be there all day, however I was in and out with an express oil change.. Scott was informative and friendly as always. I was prepared to be there all day, however I was in and out with an express oil change.. Scott was informative and friendly as always. More

Lie to you They told me that my 2015 Dodge Charger needed a power steering flush when my power steering is electrical. Explain to me how you flush electric power They told me that my 2015 Dodge Charger needed a power steering flush when my power steering is electrical. Explain to me how you flush electric power steering? More

Appreciation Kevin is a talented and genius person many thanks to him and especial thanks to service department.They are doing wonderful for everyone. I’m so satis Kevin is a talented and genius person many thanks to him and especial thanks to service department.They are doing wonderful for everyone. I’m so satisfied of my purchase. More

Oil change Everything went smoothly. Not too long of a wait. Excellent customer service. Valet was also very quick and efficient. Maybe some plates and cups for Everything went smoothly. Not too long of a wait. Excellent customer service. Valet was also very quick and efficient. Maybe some plates and cups for bagels and water More

Never a problem My service person is jay. Always ready to help and meet any of my needs. Also friendly and answers any questions that I have. If he doesn’t know he w My service person is jay. Always ready to help and meet any of my needs. Also friendly and answers any questions that I have. If he doesn’t know he will find out for me More

Best Service ever...so easy and car done quickly and easily Dropped my car off for inspection, oil change and tire rotation after work....couple hours later was able to pick up my car on my way back from runnin Dropped my car off for inspection, oil change and tire rotation after work....couple hours later was able to pick up my car on my way back from running errands...Easy drop off and pick up...great experience... More

Regular Service Josh was extremely helpful as usual, the service process was quick and painless!! I was quite shocked as to how quick they got my car back to me. Josh was extremely helpful as usual, the service process was quick and painless!! I was quite shocked as to how quick they got my car back to me. More