Bayside Chrysler Jeep Dodge - Service Center

Express oil change.....NOT! Second in line at 5:15 AM. Took car in at 5:50 AM.. At 8:20 received my completed express oil change. Not express by any measure or even more forgi Second in line at 5:15 AM. Took car in at 5:50 AM.. At 8:20 received my completed express oil change. Not express by any measure or even more forgiving conventional labor intervals. More

Worst Customer Experience (Unsafe environment) My experience at the Service department at Chrysler, Jeep, Dodge in Bayside, Queens was the worst customer experience I think i have ever experienced. My experience at the Service department at Chrysler, Jeep, Dodge in Bayside, Queens was the worst customer experience I think i have ever experienced. I brought my Jeep to this facility because I had two things to repair (a crack in my windshield and a hinge to repair on my gate). I'll start from the beginning. When I brought my car to the dealer, I waited in line to drop my car off. While waiting in my car, a service worker driving another vehicle, HIT MY CAR. he took a wide turn and rubbed bumpers. Then he literally DROVE AWAY. I walked into the office and brought it up and it was shrugged off and dismissed. There was just a scratch on my bumper so I moved on. Then the real fun began. I explained my needs and was informed that I would receive a phone call with estimated costs for parts etc in 4 hours. After 12 hours, I phoned the office. Nothing had been done. In fact, the team forgot what was needed for the car. I had to start over. Following day, I get a call stating that I would owe XX amount of money for the service. I asked questions and informed the representative that I knew that the parts and service would not cost XX as I had done research and called ahead for a quote. His immediate response was "if you don't choose to take the service, you will be charge $199 dollars for a diagnostic test". Is this real life? Not only was this clause never spoken of, he was basically telling me he would keep my car hostage. I won't go into any detail but I got my point across and I received the service needed at an exaggerated cost. Lastly, the more insane instance was when I went to pick up my car (as if it could get worse). I picked up my car and it seemed like a service employee might have left a tool in the trunk of my car. I walked down to the garage to give it to them and began to be threatened and verbally abused by a service member. If there is an employee or customer service member from this dealership reading this, you should really give me a call or email. You have a real problem happening at your dealership. More

Transmission problem with 15,000 miles on a 2 year lease Had to wait for 1 week just to look at a transmission. Can’t even give me a loaner car and had to pay for a rental out of my own pocket. Had to wait for 1 week just to look at a transmission. Can’t even give me a loaner car and had to pay for a rental out of my own pocket. More

Oil Change Great service, outstanding care by Scott !!! Thank you Sercice Team of Bayside Dodge! New year, new care for my car and Bayside Dodge it’s been ther Great service, outstanding care by Scott !!! Thank you Sercice Team of Bayside Dodge! New year, new care for my car and Bayside Dodge it’s been there for the past 3 years, 2019 it starts great by gettin my car in shape and I trust Bayside Service Team to accomplish it! More

Oil Change I was very well received and greeted the afternoon before New Year's Eve. The oil change was taken care of for me without a reservation and was comple I was very well received and greeted the afternoon before New Year's Eve. The oil change was taken care of for me without a reservation and was completed within an hour's wait. The cost of the oil change was fair too! More