Bayside Chrysler Dodge Jeep Ram - Service Center

The add on internet says you can return the vehicle after 10 days if not satisfied is a bold face lie. I had the car for 1 day had to take it back for check engine lights coming on and dash lights flashing t 10 days if not satisfied is a bold face lie. I had the car for 1 day had to take it back for check engine lights coming on and dash lights flashing they said the add only means if the car engine blows but it isn’t saying that on the add it says for any reason your not satisfied you can bring it back and they would put you in another one they refused to do so saying they called the lot boy who filled the car and he stated that he put the wrong fuel in the vehicle. So they put additives in the tank and reset the computer to remove the check engine light but did not drain the tank of the wrong fuel or anything now I’m stuck with a vehicle I don’t trust because they said it was there fault for the wrong fuel put in it but I could not get a different vehicle now b cause the add doesn’t cover there employees stupidity. More

When things go well, it is easy to write a good review. When they go wrong, there are two things to evaluate--why did it go wrong and how was that handled? We took our car in for scheduled service and wai When they go wrong, there are two things to evaluate--why did it go wrong and how was that handled? We took our car in for scheduled service and waited while the service was done. The next day when we got into the car to go out of state, all the tire pressures were low--all four exactly at 31 instead of 36. So we put air in the tires--which is something that should have been checked during the service--and chalked it up to the fact that it was colder. We left and about 25 minutes into our trip the car alarmed that the oil pressure was low--this is a plug in hybrid and the oil pressure is apparently not measure when it is operating on battery, we can go about 32 miles on battery. We pulled off to the side of the road, saw the puddle of oil under the car, and called the dealership. The service department was closed (after hours) but the sales dept. was open. After explaining our situation and asking multiple times for help we were given the name and number for a tow company. My spouse and I are in our mid-70's with two dogs and it is now getting dark. Luckily the tow company was fabulous and not only arrived in 30 minutes, but took us (and our dogs) back to our house--so that we wouldn't be stuck at the dealership all night (it is in a very rural location with no rental car companies within approximately 30 miles). Then the driver dropped the car at the dealership. The next day it took several calls to the dealership to get the car looked at and the tow charge covered--you would have thought that they would have been pro-active and called us. We missed meetings and doctor appointments previously scheduled--although elderly my spouse still works full time. No one even apologized for the inconvenience or acknowledged the safety issues of two elderly people being on the side of a busy 4 lane highway at dusk. They did send someone out to pick us up and drove me to the dealership to pick up the car. I had to do the normal scenario of going to the cashier to pick up the zero dollar bill that says the oil filter was not properly secured after installation. When I asked if the dealership had been in touch with the tow company about the bill, I was sent to stand in line at the service desk. I can't believe that no one even apologized or was in anyway empathizing with what we had to deal with or the schedule disruptions it caused. I am giving them a 3 rating as they did acknowledge it was their fault for not servicing the car properly. No refund offers (we still had to pay for the faulty service and the wasted time) were made and they didn't even run the outside of the car thru their carwash. We have bought three cars over the years with this company and have had them do all the service work on each. I have written glowing reports in the past, but I doubt very much that we will buy our next car there. I felt that we were considered elderly and probably didn't have much to do--so it wasn't a real inconvenience. We were incredibly lucky that we weren't on our way to the airport for our international flight the following Friday. More

Great sales team. 👍 Service team has a lot of room for improvement. They treat you with respect and try to say need repairs that aren't necessary. Trying to make mone 👍 Service team has a lot of room for improvement. They treat you with respect and try to say need repairs that aren't necessary. Trying to make money off customers that don't know their car. My car needed 1 bulb (headlight) replaced and they came and told me needed headlight, turn signals, & fog lights need replaced. All so they could charge $900. More

Everyone was friendly and welcoming. Car was supposed to be ready by 1000, didn’t get it until 1500. Car was supposed to be ready by 1000, didn’t get it until 1500. More

This is the best dealership I’ve ever been to! Beyond happy with my experience. Beyond happy with my experience. More

Excellent service and great customer service. Friendly and knowledgeable staff. Inviting facility with great people. Friendly and knowledgeable staff. Inviting facility with great people. More

The sale staff was great everyone was friendly they answered all the questions I asked I would buy from them again answered all the questions I asked I would buy from them again More

The dealership service department did a great job of assessing the cars issues and taking care of my vehicle assessing the cars issues and taking care of my vehicle More

Friendly professional service. Easy to schedule an appointment for service. Would highly recommend Bayside to family and friends. Easy to schedule an appointment for service. Would highly recommend Bayside to family and friends. More

I had a wonderful experience here! Everyone was super friendly. I would definitely recommend this dealership. Everyone was super friendly. I would definitely recommend this dealership. More