Bayside Chrysler Dodge Jeep Ram of Annapolis

Best Dealership Experience Ever I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Int I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Internet Sales Rep) to John Barbo (Sales Rep) were immaculate and professional and made my wife and i feel like family. Anytime the owner walks over to introduce himself, that speaks volumes about the company. I have yet to encounter another dealership that seems to put customers above making a dollar. More

The. Worst. Experience. Ever. And the General Sales Manager – Drew Litherland is the reason. We went to Adams of Annapolis today, to check out and possibly buy a car. The sa And the General Sales Manager – Drew Litherland is the reason. We went to Adams of Annapolis today, to check out and possibly buy a car. The sales representative was nice and helpful, and we eventually settled on a car we were considering to purchase. Although we had a certain price in mind (who doesn’t), we were open for what they could offer. After the application was filled out and processed, the General Sales Manager – Drew Litherland – came out to talk to us about the price. He threw some numbers on the paper, it was some comparison of the online prices with what they had in stock, saying that they were willing to match it (though we are still not even sure where those numbers came from). As soon as we said that the price was still a little higher than what we were hoping for, he rudely told us that we were wasting his time, started walking away, and told us to call him back when we were ready to buy. We were very sorry we wasted your time, Drew, but last time we checked, talking to the customers was your job. We were willing to buy the car today. We could even go with your price, because yes, after all, it wasn’t particularly bad. All you had to do is be nice and explain that you could not go lower. Like any normal sales representative would. You could have made a sale. Too bad your time is too valuable to do so More

Sales Center Good; Service Center Is Not Purchasing my Jeep was a breeze. Getting the car serviced is not. Every time I try to make an appt - this time two days ahead, I'm told there's a wee Purchasing my Jeep was a breeze. Getting the car serviced is not. Every time I try to make an appt - this time two days ahead, I'm told there's a week wait unless I want to rent a car and leave my car. I probably would not have bought a Jeep if I knew the service department was so onerous, not service friendly, and not accommodating to its customers. PS - my Jeep Renegade is less than 7 mos old...roof leaks, parking gauge needs service, oil needs to be changed. More

Great experience The customer service was wonderful. Andrea Figliozzi was very helpful and understanding of our needs. She has a lot of knowledge and is very dedicat The customer service was wonderful. Andrea Figliozzi was very helpful and understanding of our needs. She has a lot of knowledge and is very dedicated. More

Andrea Figliozzi is a fantastic auto sales associate. Andrea Figliozzi made our buying experience such a breeze. She is very knowledgable, focused , honest, and dedicated. I hope to be purchasing anothe Andrea Figliozzi made our buying experience such a breeze. She is very knowledgable, focused , honest, and dedicated. I hope to be purchasing another Jeep again from Andrea. More

I purchased a 2013 Grand Cherokee last year from Adams, the car was really beautiful but too big for me. I had 8,300 miles on the Grand Cherokee when I decided I needed something smaller and the New 2014 C the car was really beautiful but too big for me. I had 8,300 miles on the Grand Cherokee when I decided I needed something smaller and the New 2014 Cherokee seemed to fit my needs. I test drove the Cherokee twice before I decided to purchase it. Beth was very patient and worked with me to get the vehicle that met my requirements. There was no high pressure to buy on the spot,which is rare in today's automotive dealerships. Thanks Beth and Mr. Adams, I love my Cherokee. More

Rodney did an amazing job. all of my questions were answered, he cared about my priorities and got me an AMAZING PRICE!!! the sales staff was very professional and the process was as short as possibl answered, he cared about my priorities and got me an AMAZING PRICE!!! the sales staff was very professional and the process was as short as possible More

I purchased a new vehicle from Adams Jeep on 18 July 2013. I started out by communicating back and forth with their online sales Rep Nick Call, who was very helpful in answering some preliminary questio 2013. I started out by communicating back and forth with their online sales Rep Nick Call, who was very helpful in answering some preliminary questions I had. Once I got to the dealership I was passed on to a floor salesman, Jerry Clark, who did a very nice job in showing me through some models I was considering and answering the bulk of my questions. I found the car I wanted and decided it was time to start looking at the numbers. He brought over a document detailing the list vs. discounts vs. bottom line cost. Unfortunately, the price was about $4,000 higher than I had anticipated as their web site advertises "THEIR" sales price vs. the MSRP, but this includes multiple overlapping discounts for military and/or college graduation, that most folks do not qualify for. i was told this is standard and all dealers do this, however in just a few Google searches I found other local dealers who clearly advertise their price WITHOUT those rebates, since most will not qualify and they do not want to come across as pulling the rug out from under a potential buyer.We talked and I was still okay with the price overall, as it was still a good deal. We mowed through paperwork and I reminded Jerry again that I wanted to ensure I got the Navigation programmed with the uConnect touch system that came with the car. He assured me this was not an issue, but that it would be in the best interest of time to save for the next day because the Service Dept was closed at this point. That aside, the hands free bluetooth was all set and ready to go for when I drove off the lot...except, it wasn't. I went to program my phone upon leaving and the unit would not pick up my cell phone. I went back the next day and saw Jerry, who assured me he spoke with the Service Dept and they just needed to "flip a switch." Well, that "switch" was actually $750 dollars in parts and labor that was NEVER mentioned to me. Jerry then said, "well if I had $750 to give ya we would make it happen," and started to open the door as I could tell he did not want customers on the floor to hear that he had lied to a customer. Overall, the experience was solid and I did come away with a great deal on a new Jeep, but when it was all said and done I definitely felt like I had been taken advantage of and left with no way to reconcile what had happened. Jerry seemed like a really nice guy and has tried to apologize (hard to know if genuine based on my experience), but I feel like I gave them $750 for free, because those features were told to me time and time again that they were included and we could hook them up right away. More

Had a intermittent problem where the car would stall and after spending more than $1500.00 at two other Jeep dealerships (without car for more than two weeks total), took my Liberty to Adams Dodge Jeep wher after spending more than $1500.00 at two other Jeep dealerships (without car for more than two weeks total), took my Liberty to Adams Dodge Jeep where they treated me like they really wanted to get to the reason this was happening. After just four hours of dropping off the car, they found a bad connection that was the cause. They charged me $208.00 and I had my car back the same day. It has been a month now and problem is fixed. Sue and the service guys were great. More

I purchased a 2013 Jeep Grand Cherokee, first of all, the product is a GREAT SUV, an absolute dream to drive. Most importantly was the purchasing experience and working with Tom (sales)and Mario (sales mgr.) product is a GREAT SUV, an absolute dream to drive. Most importantly was the purchasing experience and working with Tom (sales)and Mario (sales mgr.) was rather pleasant, sense of humor, fun to bargain with, honesty and integrity. They made a usually unpleasant experience into a fun and pleasurable experience, no high pressure and made me feel like they appreciated my interest in a Jeep vehicle and chose Adam's to persue this interest. I will follow up on my experience with Adam's when I bring my Grand Cherokee in for service. Other that that, Adam's is a great placeto shop. Thanks Tom and Mario. More