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Bayside Chrysler Dodge Jeep Ram of Annapolis
Annapolis, MD
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 46 reviews
May 10, 2023
Ordered a new Jeep Wrangler. Excellent service through the whole process from my sales person David Harris. Vehicle was delivered ahead of schedule in perfect order. Extremely sa Excellent service through the whole process from my sales person David Harris. Vehicle was delivered ahead of schedule in perfect order. Extremely satisfied and happy with the whole experience. Thank you David. More
by Michael M
Employees Worked With
David Harris
May 07, 2023
Overall, this dealer was a pleasure to do business with. I appreciate the prompt communication and transparent pricing. Would definitely recommend to family and friends. I appreciate the prompt communication and transparent pricing. Would definitely recommend to family and friends. More
by matoranii
Employees Worked With
Jeffrey Marino
February 07, 2023
I am very pleased with Scott the service manager who always takes the time to take care of me with anything and everything I need. He is looked at very highly by me and I appreciate how he has helped m always takes the time to take care of me with anything and everything I need. He is looked at very highly by me and I appreciate how he has helped me with many things with my new car. He has made me feel important as a customer because of how he treats me and takes care of me. Scott is a great guy and would do anything for you to keep his customers happy. Thanks Scott!! Julie More
by jlg32083
Employees Worked With
Scott
January 12, 2023
Ever since Bayside took over management from Adams and my regular service representative left, the service department has been a headache to deal with. I have a Lifetime Max Care warranty on my car and that regular service representative left, the service department has been a headache to deal with. I have a Lifetime Max Care warranty on my car and that seems to throw the service department into a "tizzy" when I mention it after telling them my service issue. I have difficulty setting appointments, never receive the call backs promised and since they did away with the loaner program, having to use the rental car service with their voucher is always another hellish experience. I dread having to service my car now. Unfortunately all the other dealers in my area also have bad service reviews so I'm loathe to try one of them and have no recourse but to suffer using their services until I sell my car eventually. Will not buy another Chrysler product. Additionally I have a case pending with Mopar for being charged for service that should have been part of my warranty. When I spoke to the head of the service department about it they were very evasive about revisiting the issue, which is why my only recourse was to open a claim directly with Mopar. Mechanics are probably ok, but the service representatives and appointment setters are not. Do not use their service department if you have another option. More
by Disatified Customer
Employees Worked With
He no longer works there
October 14, 2020
Emanuel was very helpful and knowledgeable. He helped my through the buying process and was very patient. I would recommend this dealership to anyone looking for a new or used vehicle. through the buying process and was very patient. I would recommend this dealership to anyone looking for a new or used vehicle. More
by sting955
Employees Worked With
Emanuel
March 11, 2020
Excellent Service Department I have a 2019 Ram 1500, and I have had my oil changed twice here and tires rotated once. Setting up a schedule online is so convenient, and they call I have a 2019 Ram 1500, and I have had my oil changed twice here and tires rotated once. Setting up a schedule online is so convenient, and they call you to confirm the appointment. The Service staff is very friendly and professional. Both times I have had my vehicle serviced, I was in by 7:30AM and out about 45 minutes later. The price for oil changes and tire rotation is very reasonable. In my opinion, this service department is the gold standard, and I will continue to come here for all of my maintenance needs, and I will definitely recommend Adams to all of my Mopar friends. Bob M Annapolis More
by bmgraphics
Employees Worked With
Service Staff
February 28, 2020
I found I had a major issue with my Cherokee which is never a fun situation but working with Jeff Enis made it go smoothly and he was very accommodating. I was referred to Jeff Kaufman, the finance Mana never a fun situation but working with Jeff Enis made it go smoothly and he was very accommodating. I was referred to Jeff Kaufman, the finance Manager who is very knowledgeable and pleasant to work with and purchase a warranty program. The whole experience was handled well and was glad to meet two professionals. More
by TommyJ
Employees Worked With
Jeff Enis, Jeff Kaufman
September 06, 2018
Professionally Direct and To The Point 1. I knew What I wanted, and what after market parts I wanted. 2. Andrea priced it out, $8000. less than a shady competitor. 3. Andrea sent me the i 1. I knew What I wanted, and what after market parts I wanted. 2. Andrea priced it out, $8000. less than a shady competitor. 3. Andrea sent me the invoice (She returns emails quickly) 4. I bought the Wrangler 3 days later. 5. Case closed Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?) More
by ifp123
Employees Worked With
Andrea F.
August 08, 2018
Superior Customer Service July 18, 2018 Adams Chrysler Dodge Jeep Ram 1797 West Street Annapolis, MD 21401 To Whom it May Concern: I would like to take th July 18, 2018 Adams Chrysler Dodge Jeep Ram 1797 West Street Annapolis, MD 21401 To Whom it May Concern: I would like to take this opportunity to commend your dealership on the superior customer service of Mike Kent, and Caleb and his team in helping me resolve an issue on my recently purchased Dodge Challenger. Major thanks to them for their amazing efforts above and beyond the call of duty. I am submitting this letter because I feel they should be recognized for setting such sterling examples of leadership and service. They are both a credit to your organization. Sincerely, Edward L. Anderson More
by Andersonel
Employees Worked With
Mike Kent, Caleb
