Bayside Chrysler Dodge Jeep Ram of Annapolis

Would not recommend buying a used car from this dealership! About a month ago I purchased a 2020 Jeep Grand Cherokee Overland from Bayside Auto of Annapolis. I had been looking for a long time an dealership! About a month ago I purchased a 2020 Jeep Grand Cherokee Overland from Bayside Auto of Annapolis. I had been looking for a long time and this particular one checked all of the boxes. When I first went to look at the car they told me there was an issue with the air suspension system, but assured me it would be taken care of and the car would go through a thorough inspection fixing anything that was wrong with the car. I went back a couple of days later they could not locate the vehicle and determined one of the mechanics took it home explaining to me this was common to test that everything was working with the vehicle. I went back the following day and took it for a test drive and ended up purchasing the Jeep. I had it for one day and a message appeared on the dash" Immediate Suspension Repair Needed", so the following day I took it back they had it for a couple of days, driving home the same message came back up so I took it back to the dealer again. A repair was made and covered under the 30 day warranty. Forgot to mention when I first drove the car home I noticed a slight antifreeze odor but figured that someone might have spilled a little while they were servicing the car. The car was at the dealership for a total of seven days, I picked it up right before the big snow storm so I wasn't driving it hardly at all. When the snow started to melt I started driving the car this time paying attention to the antifreeze smell and sure enough it was still there. I took a flash light and looked at the radiator and I could see that it was leaking. I brought it back to the dealership and explained the issue and I needed to get it taken care of because the warranty was about to expire. Did not hear from them for three days, but noticed they sent an email on day two with recommended service totaling $1,500, so I called the service department and asked what was going on they told me that my warranty was only for the engine and drive train and they would not cover the radiator. Long story short they explained to me this was a discounted price and that they were not taking any responsibility. I took the car to another mechanic to change the radiator; as they were evacuating the AC system they informed me that they only recovered 1/2 of the required refrigerant that the system required, upon further inspection it was determined that the AC condenser was also leaking and needed to be replaced . These issues were apparently present when I bought the car, but ignored by Bayside Auto before selling the car; they simply cleared the code on the suspension system without addressing the real problem, they ignored the smell of the anti freeze and did not check the AC system during their initial inspection when the car was getting ready to be sold. Bayside Auto assured me that the car was in excellent condition when I purchased the car and I took their word that it was. I did not expect to have to pay thousands of dollars on a car that I just purchase a month ago, and only drove it about 400 miles. I would not recommend purchasing anything from Bayside Auto of Annapolis ever!!!!!!! More

Knowledgeable, friendly staff, that is willing to work with you. Process went well. Would recommend to others. with you. Process went well. Would recommend to others. More

Great excellent customer service thank you for all help and assistance in purchasing my vehicle. and assistance in purchasing my vehicle. More

Purchased a used Jeep Wrangler for my daughter who is in college. The car stopped working a month after we purchased it. Working with Brittany was seamless. She helped us troubleshoot the problem and was h college. The car stopped working a month after we purchased it. Working with Brittany was seamless. She helped us troubleshoot the problem and was helpful in getting it fixed. Although it was frustrating because we needed to be without a car, the ongoing updates, excellent service and professionalism was very much appreciated. Brandon was also helpful in this process in providing professional service. More

I bought a used car from here from Christian. He was great and really the only reason that I bought the car was because of him. If this was based on him I would give five stars. The dealership wa He was great and really the only reason that I bought the car was because of him. If this was based on him I would give five stars. The dealership was clean and people seemed nice. However, when it came time to sign papers I had to go into the finance lady’s office. I think her name was Melva or something similar that starts with an M. She was extremely derogatory towards me. I was in there with my husband and she made several comments regarding how I was lucky to have a man to buy me things and I was lucky he was there to know about cars. And when I denied the warranty she was rude and essentially snatched the paper away from me when I refused the deal. She then had me sign the finance papers and when I did she stood up said here’s your keys and I left. No hand shake or warm wishes at all she was very unprofessional and rude. If this is how this company does business I am sorry for all who have to deal with her. I also had an issue that three days after my car was home it died. The sales manager, Kenny, said I would have to pay for the battery. After some arguing with him he said I could get it done free of charge. I found it very unprofessional that I would have to pay for something to be fixed that was clearly bad before I bought it. The parts person I dealt with was named Brittany. She was amazing and I would recommend anyone go to see her as she was the best part of the experience for me when dealing with the issue. In closing Christian and Brittany are amazing employees. And the dealership should be lucky to have them. Because they are the only reason I bought and kept the car. More