Bayside Chevrolet

They were alot of help and very nice.There main concern was for me to be complete satisfied. Indeed i was and still am, i love my car. I have recommended a couple of my friends and family there and always was for me to be complete satisfied. Indeed i was and still am, i love my car. I have recommended a couple of my friends and family there and always will. This is my second car i have bought from them. More

Bought a great vehicle for a great price!! 2007 Chevy Tahoe LTZ….Thanks so much for the great service Luiza!! If you go to Bayside make sure you ask for her!!! Tahoe LTZ….Thanks so much for the great service Luiza!! If you go to Bayside make sure you ask for her!!! More

My experience with Bayside has been Excellent from sales to financing to service. They always are friendly and responsive to any questions or concerns I may have. We purchase all of our vehicles from them to financing to service. They always are friendly and responsive to any questions or concerns I may have. We purchase all of our vehicles from them because their customer service is awesome. I also refer all my friends to them. Thank you for another great experience !! More

It was great to deal with the folks at Bayside. Grant Williams and Nancy Spaller were very helpful.I feel they strived to get me in the right vehicle at the right price. Williams and Nancy Spaller were very helpful.I feel they strived to get me in the right vehicle at the right price. More

Fantastic sales experience, felt like I was the only customer in the dealership! Very professional, knowledgable in their products and easy to work with. Great problem solvers for people who aren't su customer in the dealership! Very professional, knowledgable in their products and easy to work with. Great problem solvers for people who aren't sure what they want. My husband and I were very impressed with the "ready, set, change" responsiveness of this team, who dealt with us changing our minds relentlessly over what we thought we wanted. We're a very happy customer who left with a great vehicle that stayed within our budget! Fantabulous team! More

Good experience, very smooth; my only small comment was regarding the buying options as it related to purchasing the additional 7/yr 100K mile warranty. I understand that this additional cost is where your regarding the buying options as it related to purchasing the additional 7/yr 100K mile warranty. I understand that this additional cost is where your dealership makes profit, but did not appreciate the continued push for me to purchase it after I said no thank you several times. Otherwise, very good experience. Excellent online service from Harry. More

Eric Thompson was helpful, patient, thorough and did not follow us around like a shadow. This gave my hubby and me time to look at different models and make comfortable decisions. He originally responded to follow us around like a shadow. This gave my hubby and me time to look at different models and make comfortable decisions. He originally responded to my on-line request for pricing and availability, and did follow-ups, even when I did not answer him. He kept comfortably emailing me and I felt he meant what he was attempting to sell to me, so I looked him up at the dealership when we arrived. Glad I did. Not the usual "car salesman". Big age difference, but certainly felt no age differences. He is a real "keeper." The Manager and the Financial Manager were very friendly and helpful. Some pressure over the "extended warranty", but I feel we all reached a mutual agreement. Love the car...it is what I expected and what I wanted. More

I choose the vehicle I wanted online. I contacted Mr. Thompson via email and he promptly responded. I was offered a fair price that I accepted, and came in for a test drive. The vehicle was everything Thompson via email and he promptly responded. I was offered a fair price that I accepted, and came in for a test drive. The vehicle was everything that I was looking for and more. However, there was a bump in the road when it came to financing. Mr. Bollhurst succeeded in getting us a great deal. I am very pleased with every aspect of my car buying experience with Bayside Chevrolet. More

This is the third negative review for Bayside Chevrolet – THREE STRIKES - AND YOUR OUT!!! <br>I only wish that I knew about this web site before I visited Bayside Chevrolet in Prince Frederick, Maryland. U – THREE STRIKES - AND YOUR OUT!!! <br>I only wish that I knew about this web site before I visited Bayside Chevrolet in Prince Frederick, Maryland. Unfortunately for me, I followed the wrong advice provided to me by the GM Roadside Assistant and brought my Chevrolet S-10 pickup truck to Bayside Chevrolet for service.<br>The Bayside service center found that my S-10 pickup truck had a defective rear axle seal and pinion seal with the rear end differential. The seals were found to be defective however, in the course of repair - Bayside had replaced several parts which did not require replacement. This amounted to over $700.00 in unnecessary parts and as if this wasn’t enough, Bayside also overcharged me on the labor and the remaining parts needed to make the repair. Since I had rented a rental car with Bayside during the repair work, Bayside also managed to swindle an additional two more days of rental car money out of me while waiting on one of the unnecessary parts to arrive.<br>As stated on Bayside Chevrolet’s web page - “Bayside’s goal is to make every customer completely satisfied.” Bayside has a funny way of achieving this goal. After Bayside’s service consultant (Mr. Tony Reese) had informed me that my truck was no longer covered under warranty and I had inquired about the possibility of a 50/50 where GM may assist with the repair cost if Bayside is willing to assist me (since I only had 50041 miles on the truck and the failure of the seals are most likely a manufacture defect). Mr. Reese replied “No – as far as I’m concern, you didn’t purchase your truck from us, nor did you have your maintenance performed by us – I consider this emergency roadside service and I am going to take you for what I can get”.<br>I had filed a complaint with the GM Customer Service department and with my credit card company about this repair and the statement made by Mr. Reese. An investigation was conducted with two other GM Dealers - Service Center managers substantiating the fact that the parts were not needed (original parts are still good) and I was overcharged for parts and labor. Unfortunately the GM Customer Service representative and my credit card company could not assist me since Bayside was unwilling to issue credit and resolve this issue. Thus Bayside failed to obtain their goal “to make every customer completely satisfied” with me.<br>I can only hope that my review will be helpful with someone else considering a major service repair at Bayside Chevrolet and that my experience’s are not repeated again. More

What a dealer is legally entitled to do is sometimes very different from what a dealer should do. The dealer may have the "right" to make charges for services rendered, but "right" is not always the best st different from what a dealer should do. The dealer may have the "right" to make charges for services rendered, but "right" is not always the best strategy for dealing with a client and maintaining a happy buyer.<br><br>In the past, I have been a loyal Chevy user. I was even going to trade up my S10 for a larger Chevy truck this summer. However, due to a recent incident at Bayside Motors in Prince Frederick, Maryland, I am no longer going to purchase GM vehicles, in spite of the fact that I had purchased my last two GM vehicles from this dealer.<br><br>On 4/19/04, while driving to the Calverton School (a private, college preparatory school here in Southern Maryland) where I work, my "Service Engine Soon" light went on. After the school day, the light still on, I went to Bayside Chevrolet to arrange for service.<br><br>To their credit, the service technician told me that they could work on my car that afternoon, if I'd be willing to wait. This, I did so gladly.<br><br>Shortly thereafter I was informed that I only had a loose gas tank cap; there was no other problem. I was again glad, but that happiness was soon thwarted when I was then handed a bill for $85.50. This bill included $75.00 for labor for tightening the gas cap and an additional $3.00 for "hazardous waste," and an additional $7.50 for "shop supplies."<br><br>That Bayside Chevrolet has the legal right to charge for these services I cannot deny. However, I wonder about the wisdom of having a dissatisfied customer tell all his colleagues at work--as well as all the parents of the students at his school whom he can reach--and tell them that Bayside Chevrolet charged $85.50 for the tightening of a gas tank cap. <br><br>Too often, the conception of many people is that authorized dealers simply "rip you off" whenever they can. Perhaps this perception is grounded in truth.<br><br>Yes, what a dealer is legally entitled to do is sometimes very different from what a dealer should do. Positive word-of-mouth, and maintining a happy customer, and being a "friendly dealership" can be worth far more than to a company than what I was charged. Regretably, Bayside Chevrolet chose the $85.50 More