Bayside Chevrolet

We went to this dealer with a specific request for a very specfic vehicle on Friday November, 30. We had been talking to Andrew via email and were told to ask for Kevin O'Friel when we arrived. We got ther specfic vehicle on Friday November, 30. We had been talking to Andrew via email and were told to ask for Kevin O'Friel when we arrived. We got there, were introduced to Kevin and he promptly said, "I'm Kevin, you can work with Nancy." We then had to tell Nancy everything all over again and then we were told that the vehicle we wanted didn't exist. We insisted that it did and in an effort themselves right, were shown information on a different vehicle (not the which we requested.) After a little while, we were showen a "dealer ticket" and asked if this is what we were looking for. We said yes it appeared to be. We were told they would do a dealer exchange to get the vehicle we were requesting. After finally getting the information and pricing correct, we waited for 5 hours to speak with fianancing. The appointment with fiance took less than 15 minutes. We left a deposit with an understanding that the check would not be cashed until we had taken delivery of the vehicle. We were called on Saturday and told they were unable to get the vehicle until Monday. On Monday evening we went to look at the vehicle. The vehicle did not have an entertainment center, which was requested. We told the dealer that it was our understanding that this was included on the vehicle. We were then told that the missing entertainment center was not their fault, but our fault as they showed me the "dealer ticket." I indicated that I don't read "dealer tickets" everyday and didn't really know what it was they were showing me. In addition, they showed me about 5 dealer tickets that day including some on the wrong vehicle. I told them that I was willing to take the vehicle, but was no longer agreeable to the price as it was missing an item that I was under the impression was included. They told me they were unwilling to lower the price and there was no way I could ever get a better price. I then requested my check back as I was no longer wanting the car. I was told they had cashed my check and was told they had to cut me a check. After an hour and a half wait, they came back and said they were unable to give me my money back and that I needed to return in the morning. My husband went back the next day and was told the check was cashed as "the deal was completed." We explained that we never took possession of the car and were told the check would not be cashed until we had taken possession. Mr. O'Friel said the incident was our fault because we did not read the "dealer ticket" properly. We told him we were still willing to take the vehicle, but requested he lower the price by $500 due to a lack of an entertainment center (which retails for 1200). He refused saying he was unable to do this. He again reitereated that he was unwilling to refund our money and that we had to put a stop payment on the check.I have never had such an experience with a dealer and was very dissatisfied. Yesterday, to make matters worse, I received a thank you for your purchase letter and a dealer rater survey FOR A VEHICLE I DIDN'T EVEN GET!!! More

We went to this dealer with a specific model in mind after finding it on their website. From the moment Nancy took us on our test drive until the moment that we drove our new Equinox home, we were treat after finding it on their website. From the moment Nancy took us on our test drive until the moment that we drove our new Equinox home, we were treated with friendliness and respect by everyone. Nancy was very informative without being overly pushy like other dealership employees have been. Next time I am in the market for a vehicle, Bayside will be my first stop! More

We went to Bayside after having a very bad experience at another Chevrolet Dealer and we were immediately greeted with a very professional attitude, very friendly and personable. I was looking for a specifi another Chevrolet Dealer and we were immediately greeted with a very professional attitude, very friendly and personable. I was looking for a specific truck which was no longer available, Lauren immediately took us to Grant, who went out of his way to do an all out search for our specific request. I went in with a budget and no intent to spend any additional money. He showed me the great offers that Chevrolet had to offer on a more expensive vehicle and explained it to me very professionally. Although this was out of my budget, he worked with me to make it affordable. He gave me a deal I could not refuse. I am very happy with the service that they have provided us with. Will go back for my next purchase which will be very soon. More

From the very beginning of my asking if they had a Corvette in stock, to the ordering and delivery, the staff at Bayside was very patient and knowledgeable about the product and kept me fully informed Corvette in stock, to the ordering and delivery, the staff at Bayside was very patient and knowledgeable about the product and kept me fully informed of all the milestones. Grant, the sale manager was extremely easy to work with and was determined to gain my business and meet my budget requirements. It was a very enjoyable experience and I would recommend Bayside Chevrolet to anyone interested in a car or truck. More

great experience best local dealer to work with they are hassle free and will help you get any and all incentives as well as generous financing are hassle free and will help you get any and all incentives as well as generous financing More

Paul did a very professional job while handling the sale. The fact that the dealership was under staffed made things a bit challenging and upsetting on my end. The issues that upset me personally were not in The fact that the dealership was under staffed made things a bit challenging and upsetting on my end. The issues that upset me personally were not in Paul’s control. If anything he helped the situation. More

Very thorough going over vehicle operations,finance options, & extra services available for purchase. Follow up on our over all purchase satisfaction was quick and thorough. options, & extra services available for purchase. Follow up on our over all purchase satisfaction was quick and thorough. More

I went to Bayside Chevrolet with my dad and from the moment we entered we were greeted with a smile and a firm handshake by Robert Smith. He made us feel very comfortable because he had such a pleasant moment we entered we were greeted with a smile and a firm handshake by Robert Smith. He made us feel very comfortable because he had such a pleasant demeanor. I loved the professionalism he showed and he was very knowledgable about the inventory that was available for my dad to choose from on their lot. He provided us with excellent customer service and I will definitely return to Bayside Chevrolet when my husband and I shop for a pick-up truck. I have never felt the ease of being in a dealership the way I have at Bayside Chevrolet. It was the most comfortable experience I have ever had, and I've been to several dealerships to purchase cars in the past. His approach made my dad feel like he wasn't being pressured into a decision, and Robert really cared about my dad making the right choice for himself. I will refer Robert Smith and Bayside Chevrolet to anyone I know that is interested in buying a car. The service that was provided to us was outstanding!!! More

The staff was very friendly and knowledgeable. Joe Lyon was well versed in the auto features and how they met my needs/requirements. He was very efficient and pleasant in our dealings and guided us throug was well versed in the auto features and how they met my needs/requirements. He was very efficient and pleasant in our dealings and guided us through the process with ease. It was a pleasure to work with Joe and the whole team, and we will be return customers for any future auto needs. More

Good experience, good people. I would use this dealer again. Very nice to go to a dealer and have a good experience. Descent selection of vehicles. again. Very nice to go to a dealer and have a good experience. Descent selection of vehicles. More