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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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February 21, 2022

The service representative doesn't listen the customer's full inquiry and doesn't want to do the job right. My USB hub has been acting up since I got the brand new car and I have been there 3 times now for More

by unipredicon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Wan
Mar 07, 2022 -

Bay Ridge Subaru responded

I am sorry to read this review. We strive to deliver a seamless and attentive service experience, and it is disappointing that this was not better reflected in your time working with us. I assure you that we will use this feedback to improve our practices moving forward. Lastly, I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please feel free to give me a call. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

February 21, 2022

The service was quick, but the communication was subpar at best. I took my car there due to a noise in the back and I explained that I thought it was the wheel bearings. I got the car back and they “fixed” More

by philipandrus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Bay Ridge Subaru responded

Philip - This review is concerning to read. We strive to deliver seamless and knowledgeable service, and I am sorry to see that we have left the wrong impression. I apologize for any mistakes made on our end and assure you that we will use this feedback to prevent this mixup from happening in the future. Lastly, I would appreciate the chance to speak with you to see if there is anything I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

February 20, 2022

I had a very positive experience at Bay Ridge Subaru. My car was promptly taken when I arrived and I met with Marc who explained the process. The service area is extremely well organized. I was invited More

by RKS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Marc and the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

February 18, 2022

I park my car in a public garage, and it seems the garage accidentally left a map reading light on that discharged the battery. I scheduled the service appointment after needing a jump start when I retrieved More

by bill
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Bay Ridge Subaru responded

Bill - We want customers to be confident in our services and I'm very sorry if we left the wrong impression. If you would like to discuss your visit in more detail, please don't hesitate to reach out. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

Mar 22, 2022 -

bill responded

My car still will NOT start without a battery jumper if parked for more than 2 days! This is AFTER having been "REPAIRED" by Subaru. So the problem was NOT located, NOR was it resolved. Is this the best that Subaru can do in Brooklyn, NY? I never had such a problem with any of my prior vehicles in the past 50 years of driving and vehicle ownership.

Mar 22, 2022 -

Bay Ridge Subaru responded

Bill - I understand that you are frustrated. Please call me directly so we can discuss this situation and next steps for addressing the issues with your vehicle. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

February 18, 2022

Robinson at Bay Ridge Subaru was exceptional on our last maintenance visit ! Highly recommended !!! Friendly, fast, concise. More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robinson Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Bay Ridge Subaru responded

We're pleased that Robinson made sure your recent Bay Ridge Subaru visit went so well. Thank you for the kind review, Bob!

February 18, 2022

Marc, the service supervisor addressed my concerns and ensured my vehicle was in great shape for an out of state family trip. I look forward to future vehicle purchases from Bayridge subaru and use of More

by GSAMUELSON1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Wan
Feb 19, 2022 -

Bay Ridge Subaru responded

We're delighted to hear that Marc was able to provide you with peace of mind for your upcoming family trip! It's our pleasure to keep our guests safely on the road. We're also looking forward to our next opportunity to work together at Bay Ridge Subaru, and until then, we wish you happy travels!

February 18, 2022

Everyone was very friendly from the time I drove in to the time I left. I was quoted up to 3 hours of service time and was in and out in 2! More

by samita OHanlon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Babayeva Annastacia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robinson Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wildman, Ernest Wan
Feb 21, 2022 -

Bay Ridge Subaru responded

We are thrilled that our team gave you a great experience from start to finish! Thank you for choosing Bay Ridge Subaru and for stopping by to share your feedback. Drive safely!

February 17, 2022

I had a great experience, I needed an oil change and the gentleman who checks you in brought me in before they even opened. I was out of there in about twenty five minutes from when they opened. Everyone More

by Thomas R Annunziata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Babayeva Annastacia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robinson Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Wan
Feb 17, 2022 -

Bay Ridge Subaru responded

We are so happy to hear from you, Thomas! Thank you for choosing Bay Ridge Subaru and for recommending our work to others. Drive safely until we see you again!

February 17, 2022

My service at subaru was okay. It could’ve been better. It took them 2 weeks to fix my car. More

by longswl123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Babayeva Annastacia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Bay Ridge Subaru responded

Allow me to apologize for the wait you experienced while we completed your repairs. We aim to deliver efficient service every opportunity we have, and it's disappointing that we missed the mark this time. I would appreciate the chance to speak with you about your experience if you're willing. Your feedback means a great deal and helps us improve our practices for the future. Please consider giving me a call, as I won't be able to locate your contact information based on your username. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

February 16, 2022

Everyone was super helpful & professional. The waiting lounge was very comfortable and having good internet was great. More

by JAMESRUEDA101
Recommend Dealer
Yes
Employees Worked With
Dont know
Feb 17, 2022 -

Bay Ridge Subaru responded

We appreciate your terrific feedback! Thank you for choosing Bay Ridge Subaru for your service needs, we hope to have the opportunity to work with you again down the road.