Bay Ridge Subaru - Service Center

Horrible service department, would never use this dealership again for anything. A complete disgrace to the Subaru of America, they should not be a qualified dealership and are just taking up space dealership again for anything. A complete disgrace to the Subaru of America, they should not be a qualified dealership and are just taking up space More

I initially went for a first oil change and was in and out in about two hours which is perfectly acceptable to me considering they do not take appointments for maintenance. I received two letters in the m out in about two hours which is perfectly acceptable to me considering they do not take appointments for maintenance. I received two letters in the mail from Subaru about recalls a couple months later; one was for the moonroof and the second was for the windshield wiper motor. Made the appointment for a few few weeks later as that was when I had off on a Saturday and I know the dealer isn't in the best location. We had the freak snow storm in October 2011 and my wipers quit working. I called the dealer and they said sorry we close at so and so time; make it if you can. I somehow drove home from Staten Island to Brooklyn (where I lived at the time) and a usual 20 minute drive took me two hours. I go to the dealer on Monday morning bright and early and I tell the initial person who is doing the inspection of my car what was wrong and he laughed at me. They have me wait 45 minutes before calling me from the waiting room. I speak to the advisor (Jacob Chako) and next thing I know they accuse me of breaking the wipers. I explained their was a recall and showed them the letter; they didn't seem to care. I asked to speak to the supervisor (Steve Cravotta) and show him the letter and he goes we'll fix it for you this one time since you got the car from this dealer. I agreed but demanded a loaner vehicle as my car would have to sit there over night until the part(s) arrived on the next day. Livid, aggravated, and frustrated for the way I was spoken to, I called Subaru Corporate when I got home and lodged a complaint against the dealership. Corporate told me there was an open recall and it should have been fixed regardless where I got the car. I go back Monday evening to pick up my car and barely say two words to the dealership and my car wasn't even washed. A week later I get my "courtesy call" from some girl and I explain what happened. She is in disbelief and says a manager will contact me by the end of the day. Steve Cravotta calls me saying I should have explained how I how upset I was. I told him it was inexcusable and I filed a complaint with Corporate. I could tell he was upset from the tone in his voice and kept reiterating that I shouldn't have called Corporate. I told him too little too late. We hung up and I have never returned to the dealership. If you want to get a Subaru serviced, take it to Staten Island Subaru. They were excellent, didn't give the hard sell for the "dealer maintenance plan" and my car was washed free of charge when it was returned to me after 2.5 hours. This is my third Subaru and I was very disappointed in this specific dealer and unfortunately, it has left a sour taste in my mouth in regards to the company. More

I have brought my Suzuki here for service on several occasions, and I could say a few things about that, but I won't. Most recently I brought my car in for an oil change, an inspection and a fix for a s occasions, and I could say a few things about that, but I won't. Most recently I brought my car in for an oil change, an inspection and a fix for a slow leak in one of the tires. Upon returning the car to me, the service manager assured me that they took the tire in question apart, tested it for a leak and found nothing. They resealed it and sent me on my way with a clean bill of health, and didn't charge me for the tire. I found this suspicious since I've been filling the tire every two weeks all summer, but what do I know, I'm a girl. The next morning I got on the LIE and the tire pressure indicator came on. Thinking that I could make it to my destination to check the tire pressure (why wouldn't I, I only had a slow leak, maybe they didn't fill the tire with enough air), that ended up not being the case, and I pulled off the highway. Fortunately there was a gas station with a garage right on the corner. The tire was completely flat, and when the mechanic looked at it, he flat out said those guys are idiots. He tested the valve, which was clearly the source of the leak. Said mechanic replaced the valve and sent me on my way with an air tight (although somewhat damaged) tire. He charged me $15. When I called the dealership and told them what happened, they said bring it in, we'll fix the valve and replace the tire. When I suggested they pay for the repairs since the damage was obviously caused by their service, the service manager said, no way, he had "done me a favor" by looking at the tire to begin with. Since when is putting a customers life in danger a "favor?" Needless to say, I am never going back to Bay Ridge Subaru. Those guys can keep their favors. However, I will be filing a claim against them in small claims court. More

Bad experience all around. We live close by so this was the obvious first choice to visit for a Subaru. Had comparative pricing on a new Outback - they did not want to hear anything - they were very indepe the obvious first choice to visit for a Subaru. Had comparative pricing on a new Outback - they did not want to hear anything - they were very independent and aloof (two different sales people on two different occasions, both there for longer than they cared to remember) as apparently there are not too many Subarus coming in these days. The attitude was anything but friendly. After we eventually leased our car from Hudson Subaru in NJ (which was a very positive experience by the way) the car began to smoke after about a week. I drove in to Bay Ridge Subaru at 8:15 am on 6/23/11 after taking my girls to school and asked if they could look at it. I was told by the Service Dept manager (not a disgruntled lower level employee as you could sometimes understand if not tolerate) that maybe I should call Hudson Subaru instead - he saw the new "Hudson" plates (didn't have my NY plates yet)and wanted to know why I didn't buy the car from Bay Ridge rather than help me with my problem. When pressed, he said he would take it but could not tell me when he would be able to even look at it - probably not even that day (PS - I was there 20 min and saw only one car arrive after me.) This manager should be fired yesterday, besides being an unprofessional #%*&, he is running a Subaru dealer - it would have taken all of 20 min to at least see if the problem was serious or a 5 minute fix (which it was in the end.) I had to have the car flatbedded to Hudson Subaru who got me in right away and the car was fixed in 1/2 an hour. The Bay Ridge Service Dept manager was argumentative and nasty, could obviously care less about my problem or my impression of my brand new Subaru. This is the fourth Subaru in my life and I love them but the dealer experience... well lets just say is not nearly as much fun as driving the car. Bay Ridge Subaru gets double zeros from me on both the sales side and the service side - stay away!!! More

Jonas Luima in the service department was verbally abusive and was rude after being advised of a mistake he made. I asked him to remove a sticker from the exterior of my brand new car (2 weeks old), a abusive and was rude after being advised of a mistake he made. I asked him to remove a sticker from the exterior of my brand new car (2 weeks old), and he mistakenly removed anothter sticker else that was irreplaceable. After notifying him of this error he became very densive and began to yell at me and called me stupid. I asked to immediately speak to his manager, Steve, and he put the phone down, not realizing I was not on hold I heard him say "get this stupid b*xxx off the phone". He then transferred me to my salesman who had nothing to do with this. I did speak to his manager after calling back several times and he offered an apology and said he would speak to Jonas Luima. The manager did not seem to be taken back or surprised by the way Jonas Luima was speaking to me but he did say this is the first time this has happened. I was treated in the same inexcusable manner by Jonas Luima on 3 seperate occasionas. His lack of customer service is unmatched and should not hold such a position at his place of work. Being verbally abused by the service department is unacceptable. A simple apology for Jonas Luima would have sufficed. He should not have raised his voice and used profane words. I will never again visit this service department, but I do feel that approriate action needs to be taken so that Jonas Louima learns how to deal with customers. He does a great disservice to the entire dealership as well as the Subaru name. More

Worst experience with a maintenance service. The owner Steve Cravotta lied to me and told me during 4 hours that my car would be ready in less than one hour. He became extremely rude when I asked him why Steve Cravotta lied to me and told me during 4 hours that my car would be ready in less than one hour. He became extremely rude when I asked him why my car was not ready after 5 hours waiting. I will not recommend this place to anyone and will never give them anymore business. More

I brought my '98 Legacy GT there over this past winter with $112,000 miles on the clock. I reasoned that a genuine Suby dealer would do a good job on a new clutch (I still had the original in it) and a s with $112,000 miles on the clock. I reasoned that a genuine Suby dealer would do a good job on a new clutch (I still had the original in it) and a small oil leak. Wrong, wrong, wrong! From an original estimate of $1,770.00 plus tax, the bill balooned up to over $3,000.00. Jacob Chacko, the service advisor and Steve Cravotta, the manager were always polite and returned my phone calls, but the mechanics are clueless. It took them over a week to find a clutch that "mated" with my car, finally getting an "after market" clutch. The oil leak turned out to be a bad power steering pump. When I brought the car back after three days with the same leak on my garage floor, they insisted that all the expensive work on the seals and rings was justified. I wound up writing a letter to Subaru of North America and to their credit, they sent me a check for $850.00. Stay far, far away from this place! I wouldn't trust them to fix my broiler oven . More

Do NOT purchase a vehicle from these people. Their customer service is just HORRIBLE HORRIBLE HORRIBLE.... 1)They harassed me to purchase an extended warranty... 2)When I bought the car, the ins customer service is just HORRIBLE HORRIBLE HORRIBLE.... 1)They harassed me to purchase an extended warranty... 2)When I bought the car, the inside had all kinds of crud in the console (crumbs, dirt, etc..) 3)I brought the car to the service center 2 weeks after purchasing it to deal with a cold start problem.. I was told "We are really busy, you should take it somewhere else" 4)I brought it back 2 months later at 7am for the same problem and a check engine light.. I was told "We will get back to you by 3pm and may need to keep it overnight... Here I am the next day, 10:30am, I call, they say they haven't even looked at it and will TRY to get to it today. 5)I was also told that I should really get the "Tune-Up" because I am close to 60,000 miles. I had the xxxx thing for 2,500 miles, 2 months.. This should have been done b4 I bought the xxxx thing... It costs $480.00... Just awful awful awfull.... More