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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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October 31, 2021

Service accommodation is fast and efficient. We were greeted with warm smile and the customer lounge is cozy with a homey feeling for a sip of fresh brewed coffee More

by JBLEDESMA0831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Bay Ridge Subaru responded

Hi, JBLEDESMA0831! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a wonderful day! Sincerely, Tom Ruggiero, Principal Dealer

October 29, 2021

Excellent service. We got the shipment on time. Overall we are satisfied with your service. Would definitely recommend More

by VANDALOVSKY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anastasia Babayeva
Nov 01, 2021 -

Bay Ridge Subaru responded

Hi, VANDALOVSKY! Thank you for the stellar review. We're happy to hear that your positive experience earned us your recommendation. We hope to work with you again soon. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

October 29, 2021

It took only a few minutes for the car to be accepted for service and the staff was very efficient and welcoming. I was given a very accurate estimate of how long it would take for a NYS inspection, an oil More

by JRAKIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Bay Ridge Subaru responded

Hi, JRAKIS, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

October 29, 2021

The representatives are always friendly and helpful. Anastasia explained the problem with my tire and explained why it should be replaced. More

by MCCARTHYT73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anastasia
Nov 01, 2021 -

Bay Ridge Subaru responded

Hi, MCCARTHYT73! Thank you for the 5-star rating. We're happy to hear that working with Anastasia elevated your experience with us. We hope to work with you again soon. Take care! Sincerely, Tom Ruggiero, Principal Dealer

October 29, 2021

Fantastic customer service, but mechanics were unresponsive to my issues. Also, my Subaru is the worst car I have ever driven. What a mistake. Can't wait till my three year lease is finished. More

by PRACTICEEARLY307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2021

Bay Ridge has always been prompt, efficient, and courteous. It's the best in Brooklyn! More

by MICHAEL_HAMBURG44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 01, 2021 -

Bay Ridge Subaru responded

Hi, MICHAEL_HAMBURG44! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. Have a wonderful day! Sincerely, Tom Ruggiero, Principal Dealer

October 28, 2021

I like the work this team does but I hate how long it takes to do repairs. This visit I waited 4 hours for my car to be completed. I even had an appointment. Luckily their waiting area is clean and pleas More

by ERIKA.SACKIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annastacia
Oct 29, 2021 -

Bay Ridge Subaru responded

ERIKA.SACKIN, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

October 27, 2021

As always my visit to bay ridge Subaru was outstanding, Marc from service was extremely pleasant and took care of my car. While Anthony helped me with ordering the 2022 wilderness. Anthony is not only a gr More

by B.EDGEWORTH88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Oct 28, 2021 -

Bay Ridge Subaru responded

Hi, B.EDGEWORTH88! Thank you for the stellar rating. We're happy to hear that working with Marc and Anthony earned us your loyalty and trust. We look forward to working with you and your son again soon. Have a wonderful day! Sincerely, Tom Ruggiero, Principal Dealer

October 27, 2021

The staff was very helpful and attentive. The work was completed in the time frame they had stated, they explained the problem again and showed me the completed work before I left the service area. The s More

by ROINA0986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Oct 28, 2021 -

Bay Ridge Subaru responded

Hi, ROINA0986! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

October 27, 2021

The people are lovely, they are very accommodating and really listen to the customer concerns More

by STEPHANIELABES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Oct 28, 2021 -

Bay Ridge Subaru responded

Hi, STEPHANIELABES! Thank you for the 5-star rating. We're happy to hear that working with the team led to such a positive experience. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

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