Bay Ridge Subaru - Service Center

Horrible Service manager Andrea I can’t understand how a dealership that has a great sales manager and sales team have such a horrible Service department and service manager Andrea. I can’t understand how a dealership that has a great sales manager and sales team have such a horrible Service department and service manager Andrea. I went in for a throwout bearing repair under warranty. The first appointment i made was in person with Jamie and Andrea. Jamie had talk to Andrea about it because he needed authorization from him in order for me to get a loaner. We told him the date he said that’s fine and to have another staff book the appointment. There were a snow storm that day and they close early but they didn’t call me to inform me. I went there after work and arrived to a closed dealership. The service advise Jamie re-schedule another date for me. I dropped my car off on the new appointment date they did the exterior check and everything was fine. Jamie said he would call me the next day about the car I didn’t receive a call the next day so I drop by since I was around the neighborhood and that when I found out my service advise Jamie quit that day. I saw my car on the lift the mechanic said it should be done by tomorrow. While the car was on the lift I notice my rear passenger side Rally armor mud flap was bend forward and there was a tear on one of the mounting points so I told another service advisor he came out he looked at it and saw the tear he said he would talk to the mechanic and Andrea tomorrow. Andrea the manager called me the next day and advise me my car was finish that I could pick it up I ask him about the mudflap he said he aware of it and had the mechanic remount it, I told him there a tear on it I told him we will talk about it when I get there. When I got there asked Andrea about the mudflap situation he said it was not a Subaru part he cannot order it and there was nothing he could do for me basically telling me to suck it up. Then he started turning the blame on me saying no way my guys did it and the only person who drove the car was the mechanic and that he was very careful. When I took my car in for the repair the mechanic were gone already they had other staff that move the car. After a long back and forth he said he would have to ask the owner if the dealership would pay for it but they could refuse to service my car at their dealership. I was shocked at what a service manager would say to customer not only did he turn around and blamed me for the damage but he was implying if I made a stink about the damage mudflap he would refuse to service my car in the future. I told him to figure it out and ask. I had to leave my car there for one more day because I still had a problem that wasn’t fixed. I called the next day and ask for Andrea to inquire the status of my car and the mudflap situation. I told him I got a quote from Rally Armor for a single mudflap replacement. He said he hasn’t ask the owner yet but he know they won’t pay for the replacement and once again implied I suck it up. He said it not a Subaru part. I told him I’m not xxxxxxx this up if you can’t order the part then figure something out. I told him you know what give me a service. He said I’ll give you a free oil change I said fine because I’m tired of dealing with him. I went in to get my car, Andrea was doing the paperwork and I told him I want the oil change in writing because he likes to play game and have amnesia all of a sudden. I told him his service was horrible with the snowstorm and the mudflap situation that it was the worst experience I ever had in any dealership. He said he had nothing to do with the first appointment that I did in person with him and Jamie, placing the blame on his staff that needed his authorization to give me a loaner claiming he would never give me a appointment near the weekend. I would never recommend anyone to get their car service by them. More

Satisfied for over 25 years Bay Ridge Subaru has my vote. Would not consider any other Car or Dealer. Integrity is the word for this dealership. Consistently efficient and Cordi Bay Ridge Subaru has my vote. Would not consider any other Car or Dealer. Integrity is the word for this dealership. Consistently efficient and Cordial. More

Helpful Honest and Competent I have been dealing with the people at Bay Ridge Subaru for years, I would not take my beloved Subaru Outback to anyone else for service. They diagno I have been dealing with the people at Bay Ridge Subaru for years, I would not take my beloved Subaru Outback to anyone else for service. They diagnose problems and fix them with skill and in a timely manner. They are always polite and will explain any issues. More

Excellent Customer Service Since this was the first service call for my leased Subaru it was very nice to see how friendly and competent the members of the service department ar Since this was the first service call for my leased Subaru it was very nice to see how friendly and competent the members of the service department are. It puts your mind at ease knowing that you are being taken care of. They did not try to pressure me into services that I did not need today. The service was excellent I cannot say enough about the people who work there. More

fixed problem in seconds Kevin and Karen were great. My outback gas cap door would not open. They fixed it immediately and then told me there was no charge. Kevin and Karen were great. My outback gas cap door would not open. They fixed it immediately and then told me there was no charge. More