Bay Ridge Subaru - Service Center

Cleaning of Air Ducts Around Sun Roof In and out in 1 hour. Per tech, during next oil change clean out ducts. Glad I was able to get the work done before the Winter Holidays. In and out in 1 hour. Per tech, during next oil change clean out ducts. Glad I was able to get the work done before the Winter Holidays. More

The service was done on time and properly.The staff was very The service was done properly. The service was done at the prescribed time. The entire staff was courteous and well informed. Overall it was a good ex The service was done properly. The service was done at the prescribed time. The entire staff was courteous and well informed. Overall it was a good experience. More

Service Was Great, Car is the Problem Nice service people but... My 2 year old Subaru Outback has needed to be jump started three time in the last year. After the last time I brought it in Nice service people but... My 2 year old Subaru Outback has needed to be jump started three time in the last year. After the last time I brought it in to have it check. The service depart ran a diagnostic and found nothing wrong. When the car sits for a few days or its cold that's when the problem occurs. The service people were friendly but they couldn't find anything wrong when there obviously is. I was sent on my way told to return if it occurs again. Another customer told me he had the same problem with his two year old Forester. Not feeling a lot of that Subaru love right now. We'll see where this goes. More

Great service Various lights came on so brought it for service. Diagnosed catalytic converter needed replacement, and also needed to replace the heat shields. Done Various lights came on so brought it for service. Diagnosed catalytic converter needed replacement, and also needed to replace the heat shields. Done earlier than promised, with use of loaner. I'm very happy with the whole experience. More

Quick courteous simple I went to Subaru to have my forester inspected. Although it was busy the lady that helped me was able to get me In and out in less than an hour. She w I went to Subaru to have my forester inspected. Although it was busy the lady that helped me was able to get me In and out in less than an hour. She was pleasant courteous and very helpful. The process was seamless. I am very happy with the service. This my third Subaru and I always take my vehicles to this dealership for service. Thank you More

Oh Rats ! Brought in my car without having an appointment. Car was stalling at idle. Pamela listened to my explanation, took one look under the hood, and immedi Brought in my car without having an appointment. Car was stalling at idle. Pamela listened to my explanation, took one look under the hood, and immediately figured most likely what the problem was. She told me that even though they were pretty busy, they would look at it as soon as possible to confirm her diagnosis. She called me not long after I had left to say that her opinion of the cause of my problem had been verified. Either rats or squirrels had crawled up from under into the engine compartment, and chewed up a hose ! I park in an outdoor lot. Turned out thankfully to be a simple fix, and I picked up my car running perfectly again the next day. She then explained some steps I could take to prevent this from happening again. I've been a customer of Bay Ridge Subaru for 14 years now, and have always been well taken care of. by the service department. More

Superb, excellent and efficient! They go out of their way to make sure I am happy. They call to check up after I have left the dealer. They are emotionally supportive when I break dow They go out of their way to make sure I am happy. They call to check up after I have left the dealer. They are emotionally supportive when I break down not knowing how to operate my car. More

CUSTOMER SATISFACTION I'VE BEEN A CUSTOMER OF THIS DEALERSHIP SINCE 2002. UNDER NO CIRCUMSTANCES WILL I ALLOW ANY OTHER FACILITY TO SERVICE/REPAIR MY SUBARU. THE STAFF A I'VE BEEN A CUSTOMER OF THIS DEALERSHIP SINCE 2002. UNDER NO CIRCUMSTANCES WILL I ALLOW ANY OTHER FACILITY TO SERVICE/REPAIR MY SUBARU. THE STAFF AT BAY RIDGE SUBARU TREAT THEIR CUSTOMERS VERY WELL, AND THAT'S THE REASON I JUST KEEP COMING BACK OVER AND OVER. ALL-IN-ALL, THIS ESTABLISHMENT IS A CLASS ACT! More

What is the truth? Would you believe them? I was told the 18000 check up would take about 3 hours. 1/2 hour later I’m told everything is okay and the work is done since 2 mechanics worked on t I was told the 18000 check up would take about 3 hours. 1/2 hour later I’m told everything is okay and the work is done since 2 mechanics worked on the car. I find it hard to believe. Was I told 3 hours so they could justify a $200 labor charge? It is unfortunate that I had this experience at Bay Ridge Subaru. In fact I had a similar experience with them many years ago with a different Forester.....I’m sorry it happened again. They really should stop saying the work will take 3 hours and then say it’s done in 1/2 hour and not expect anyone to doubt their honesty. More

great service, fast and easy Pam is a great help when you arrive and makes sure the job gets done asap. She understands the need for speed at the same time getting the job done ri Pam is a great help when you arrive and makes sure the job gets done asap. She understands the need for speed at the same time getting the job done right. Work was done much faster than expected. Let's get that waiting room finished. People at Subaru are terrific. More