Bay Ridge Subaru - Service Center

Service was quick and advisor was professional Brought my Subaru Forester in for a 2 day job of detailing and my advisor made it happen in 1 day, beautiful job too, inside and out. I will bring it Brought my Subaru Forester in for a 2 day job of detailing and my advisor made it happen in 1 day, beautiful job too, inside and out. I will bring it back to my advisor for all of my future service needs, he is great with status and will work hard to get things done for the customer. More

Efficient Service I brought my 2016 Forester in for routine maintenance. The service center took my car in immediately and I explained why I was there. I agreed to a co I brought my 2016 Forester in for routine maintenance. The service center took my car in immediately and I explained why I was there. I agreed to a comprehensive inspection and service package and left the car for the day. The car was ready in about four hours which I thought was good turn around since they are a busy operation. All the personnel at Bay Ridge Subaru are very friendly and helpful and I will continue to have my car serviced there in the future. I also like the on-line appointment system which is very convenient. More

servicing and recall they did a good job getting me a loaner car for free and getting my car back the next day. car was fixed. i also got annoil change as well. they did a good job getting me a loaner car for free and getting my car back the next day. car was fixed. i also got annoil change as well. More

Required oil change I was treated with outstanding aplomb. I got the car back in 45 minutes all washed and cleaned. I was then escorted to my car and was treated like a g I was treated with outstanding aplomb. I got the car back in 45 minutes all washed and cleaned. I was then escorted to my car and was treated like a great customer.even on my departure. I was very, very pleased with the whole experience. More

6 mo checkup This was my 6 mo service on my new Outback 3.R. The Service was done in a thorough and timely manner . Very pleased with everything.. This was my 6 mo service on my new Outback 3.R. The Service was done in a thorough and timely manner . Very pleased with everything.. More

Oil change & multi-point inspection: great express service! The service managers and staff are friendly, polite, and professional. Any repairs needed and the prices are carefully explained. The mechanics do g The service managers and staff are friendly, polite, and professional. Any repairs needed and the prices are carefully explained. The mechanics do good work. I have no complaints. More

The service center is under re-construction for ~ 1 year Because of re-construction it is over crowded. The car had problem with battery (needed to be booted 2 days in the rows), so I asked to check/change Because of re-construction it is over crowded. The car had problem with battery (needed to be booted 2 days in the rows), so I asked to check/change the battery & apply a programming change , which may help to reduce power drain because I started to drive the car only for short distances in Brooklyn, NY. The 8:30 appointment took 3 hrs. to finish with most important problem not taken care:: I asked to apply a programming change according to service bulletin , which was not done. More

I appreciate having received great service I was assisted by a consummate professional who seemed to know her stuff and willing to share information. She was kind, knowledgeable, patient and ov I was assisted by a consummate professional who seemed to know her stuff and willing to share information. She was kind, knowledgeable, patient and overall provided such noteworthy service that I felt compelled to thank her. By the way, I was in and out in no time! That Subaru provides positive, informative experiences like this to women tends to make me even more loyal to the brand. One disappointment ...I am unable to buy one of Subaru's promotional dog water bowls with the orange Crosstrex decal...so darn cute...I want to buy one. More

professional, courteous, cooperative, My wife brought the car in for a 30,000 mile service. The people she dealt with at Subaru were helpful in explaining to her the work that had to be do My wife brought the car in for a 30,000 mile service. The people she dealt with at Subaru were helpful in explaining to her the work that had to be done and the time it would take to finish the checkup. Surprise, it was completed earlier than the time given. Thanks More

Odd place The gentlemen who ultimately helped me was very polite and informative and great but to get to him I had to get through three other employees who seem The gentlemen who ultimately helped me was very polite and informative and great but to get to him I had to get through three other employees who seemed half-asleep and angry and confused that I was there. Initially thought I was at the wrong location based on how I was received. Two separate employees told me that I couldn’t have my tires rotated in express even though it clearly says I could on website and when I called ahead (the helpful gentleman who ultimately took care of me confirmed that they would rotate them if needed) Very weird, very surreal. Very unclear on where I should go. Certainly did not feel welcome. Waiting area was poor. No coffee as advertised, only one outlet to charge phone that I had to wait to use. More