Bay Ridge Subaru - Service Center

Recent Service Visit I arrived a bit late and Subaru Service staff were accommodating. The service - annual state inspection - was completed sooner than estimated, which I arrived a bit late and Subaru Service staff were accommodating. The service - annual state inspection - was completed sooner than estimated, which was nice. Looking forward to a newly renovated waiting area though. More

Love this place I’ve come for routine service two times since moving to Brooklyn and both times the scheduled work is done on time and to estimate. Really friendly fo I’ve come for routine service two times since moving to Brooklyn and both times the scheduled work is done on time and to estimate. Really friendly folks there too. More

Fast, efficient service, reasonably priced. It was the time to service my vehicle according to the sticker on my windshield. I am busy at work for the entire days on the weekdays, so came to Bay It was the time to service my vehicle according to the sticker on my windshield. I am busy at work for the entire days on the weekdays, so came to Bay Ridge Subaru in the Saturday morning. My car was immediately taken and the service was done less than an hour. The staff was experienced and polite. More

Good and getting better.., They’re under construction for full site renovation; hopefully when done waiting for cars getting serviced will be shorter and with amenities such as They’re under construction for full site renovation; hopefully when done waiting for cars getting serviced will be shorter and with amenities such as a decent coffee machine... offering shuttle to subway (within having to ask) would be useful too. More

My Subaru Impreza 2013 Service Review I was very satisfied with the service. The wait was not as long as expected. Marc Dottavio was very professional and helpful. I would recommend this I was very satisfied with the service. The wait was not as long as expected. Marc Dottavio was very professional and helpful. I would recommend this dealership (and I have) to friends. More

Pleasant experience Staff were very friendly and professional, service was prompt;service advisor was very informative, estimated time of completion was on point, and was Staff were very friendly and professional, service was prompt;service advisor was very informative, estimated time of completion was on point, and was very happy with the service More

Professional run organization The service representatives, especially Michael, who checked in my car this time and last time was extremely helpful and courteous. All work was comp The service representatives, especially Michael, who checked in my car this time and last time was extremely helpful and courteous. All work was completed in a reasonable time frame. More

Excellent An easy, quick and customer-friendly service experience. I brought my car in for routine scheduled maintenance; I was greeted warmly and the service An easy, quick and customer-friendly service experience. I brought my car in for routine scheduled maintenance; I was greeted warmly and the service was started right away. An hour later all done. Can’t beat it. More

Good experience Shortly after making the appointment on the phone I got an e-mail confirmation. Thus I was able to print the appointment out and I think it is heartw Shortly after making the appointment on the phone I got an e-mail confirmation. Thus I was able to print the appointment out and I think it is heartwarming. While waiting for the service to be carried out, I could see that the customer service people were doing their best to help customers. More

Mediocre at Best I went to the dealership for one simple reason; they know Subarus best and are responsible, reputable and professional. I made an appointment for 9:30 I went to the dealership for one simple reason; they know Subarus best and are responsible, reputable and professional. I made an appointment for 9:30am at the dealership. When I arrived they instructed me that they could not look at my car until 12:30 at the earliest. They didn't call me until after 2pm - what is the point of making an appointment then? This left me without a car and stranded. The service worker assigned to me was courteous but his attention to detail was unfortunate. He used my last name as my first name, a small detail, but an annoying and timely inconvenience when trying to call about my car or find the proper paperwork for my car. I had to call the dealership to find out the status of my car after days of silence and no communication from them. I am the customer, I should not be chasing down the service department for details on their work. Ultimately, the work took several days longer than they estimated. When they finally called me to report the diagnostic test, the service manager articulated the problem but offered no solution until I asked him for his opinion as he is the expert. When I went to pick up the car, the lady who finalized my bill was lifeless and cold, making me feel bad for her helping me. All in all, the experience was less than above average and I do not see the point of going out of my way to go to this dealership when there is a local garage on my block. I was disappointed to say the least. More