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Bay Ridge Subaru - Service Center

Brooklyn, NY

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rated
2,318 Reviews
Call Service Center (929) 605-5052

2,318 Reviews of Bay Ridge Subaru - Service Center

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November 23, 2021

Everyone was nice and helpful, but the service seemed exceptionally expensive compared to other Subaru dealers I've been to. More

by cwbk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
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Dec 08, 2021 -

Bay Ridge Subaru responded

While we appreciate the kind feedback about our team, the rest of your review is disappointing to read. We strive to deliver top-notch service at a competitive value, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see if there is anything more I can do to help clear things up. If you are willing to discuss this further, please give me a call directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

November 23, 2021

Ernie was a great help and communicator and the mechanics who worked on my car cured every ailment it had. More

by APERLMAN32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie, Sabina Triunfel
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Nov 24, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Ernie went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Bay Ridge Subaru!

November 20, 2021

Great service, helpful staff, nice waiting area, would use Bay Ridge Subaru as my go to dealer. More

by LT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernest was super helpful and awesome!
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Nov 22, 2021 -

Bay Ridge Subaru responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back!

November 18, 2021

The service told me what my vehicle need and the bill show me something different! More

by ZHONGWEI1388
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ernie
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Nov 18, 2021 -

Bay Ridge Subaru responded

Hi ZHONGWEI1388, Thank you for taking the time to speak with me this afternoon. Without the type of feedback you provided us, we would not be able to recognize the changes we must make in order to continue on in the right direction. We are always looking for ways to improve, so we truly appreciate you taking the time to let us know. Thank you. We hope to continue working with you in the future. Andrea Gerace (718)232-1900 Andrea@BayRidgeAutos.com

November 17, 2021

Sabrina was very helpful. She was courteous patient and answered all my questions. In general the service was wonderful and I will recommend this service center. More

by amy.fivepines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not have contact with sales or finance departments
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Nov 18, 2021 -

Bay Ridge Subaru responded

It's great to hear that Sabrina was helpful, patient, and informative. We are happy that your service experience was excellent.

November 16, 2021

Very good service. Very little wait time and courteous workers. Will recommend this center to friends. More

by FOSTERLEPF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerad
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Nov 16, 2021 -

Bay Ridge Subaru responded

Thank you for the positive feedback and recommendation - the entire Bay Ridge Subaru team appreciates it! Drive safely and we'll see you again next time!

November 11, 2021

Once again, wait time was a problem. After 3 hours, I had to walk back to find out status...and the diagnosis was incorrect. Claimed the repair didn't work...It seems no one knew that the electronic sensor w More

by SUEANNLACASSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2021 -

Bay Ridge Subaru responded

I am very sorry that your visit took longer than expected and our team didn't provide you with better communication. Our goal is to provide quick and satisfactory service, so I'm sorry we missed the mark here. Regarding your electronic sensor, I will address this with my team to see if we missed any details to ensure mistakes like this aren't made in the future. Please give me a call if we can help in any other way. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

November 11, 2021

Sabina and staff are amazing as always! Visited for dealership for NYS inspection and minor maintenance. More

by J.Munoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
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Nov 12, 2021 -

Bay Ridge Subaru responded

Thanks for this great review of Bay Ridge Subaru! We're pleased that Sabina was wonderful to work with and always keeps your vehicle running smoothly.

November 09, 2021

Marc runs a tight shop, he is efficient and right on.........gives estimated price and time car will be ready,,, the shop is clean and more so the waiting room it is a pleasure to bring my outback More

by JFCLARK911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2021 -

Bay Ridge Subaru responded

Hi, JFCLARK911! Thank you for the 5-star rating. We're happy to hear that working with Marc elevated your experience with us. We look forward to working with you again soon. Safe travels! Sincerely, Tom Ruggiero, Dealer Principal

November 09, 2021

Ernest was my service rep and he had me in and out in the time he said it would take to complete the job. More

by VINNY1068
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest
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Nov 10, 2021 -

Bay Ridge Subaru responded

Hi, VINNY1068! Thank you for the 5-star review. We're happy to hear that working with Ernest led to such a positive experience. We hope to work with you again soon. Have a great day! Sincerely, Tom Ruggiero, Dealer Principal

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