Bay Ridge Subaru - Service Center

Good Subaru Dealership. I bought my first car at this dealership in 2007 since that day coming only here for anything my car needs to be done. Sometimes second visit is neede I bought my first car at this dealership in 2007 since that day coming only here for anything my car needs to be done. Sometimes second visit is needed to fix the problem that happened during first service but still much better than my friends have at different dealerships. Everyone at this place is super friendly and always help with anything i need. More

Yes, However.... I bought my Forester at this dealership in 2011 (8 years ago). I have taken it to be serviced there for EVERYTHING from routine maintenance to damaged I bought my Forester at this dealership in 2011 (8 years ago). I have taken it to be serviced there for EVERYTHING from routine maintenance to damaged or worn parts. I made an appointment to have the Airbag recall fixed and was promised a loaner car because it was an "all day repair". When I arrived for my scheduled appointment, I was told there were no cars available for me. Since I had a work meeting scheduled soon after I was to have dropped of the car, I rescheduled and left. 20 minutes later I got a call that a car was in fact available, but due to my scheduled meeting, I could not return. I never received a call to advise that my loaner request could not be accommodated. In the end, this meant that I waste 4 hours driving to and from the dealership twice to get the recall serviced. I live in Queens and a closer service center is available and more convenient to me, yet I come here because I bought the car here and they've always treated me well. However, in this instance, to not even get a phone call and have my time wasted was very disappointing. So much so, that I am discussing getting a car for my wife and am unsure how much this will affect my Subaru brand loyalty. Finally, there seems to be an issue with my suspension. I hear a noise when I make k-turns, but apparently no one can duplicate this when I bring the car in for service, which I've done twice for this issue. More

Great service and on time. Your service manager is well informed and willing to take his time in explaining and answering my concerns. I have always had Subaru cars - have been Your service manager is well informed and willing to take his time in explaining and answering my concerns. I have always had Subaru cars - have been to many other Subaru shops - the consideration and service at Bay Ridge is the best. More

Great service! The service department helped fix my car and had prompt responses and follow through. We had our car serviced with new parts needed and they finished The service department helped fix my car and had prompt responses and follow through. We had our car serviced with new parts needed and they finished in 2 days. Great customer service and a delight to work with. More

Pleasant and painless. Had an inspection and a radio update. Michael answered a few specific questions about the care of my car and took the time to explain. He was friend Had an inspection and a radio update. Michael answered a few specific questions about the care of my car and took the time to explain. He was friendly and helpful. More

Aim to Please Great customer service. Continued to look for ways to assist me. Had me in and out. Will look to make the center my go to place for service. Great customer service. Continued to look for ways to assist me. Had me in and out. Will look to make the center my go to place for service. More

Excellent service Recently brought my 6 month old Subaru Forester in for oil change. Thought I scheduled appointment on line but apparently did not go through. It was a Recently brought my 6 month old Subaru Forester in for oil change. Thought I scheduled appointment on line but apparently did not go through. It was a busy day but they cheerfully took care of my car. I was in and out in record time. Everyone was courteous and helpful. Thank you.....Catherine Schmidt More

Annual inspection and oile & filter change The rep told me right away that there had been a recall ( on brake light system: the letter was in the mail towards me.) After they looked at the car The rep told me right away that there had been a recall ( on brake light system: the letter was in the mail towards me.) After they looked at the car, he also told me that some of the brake pads were low. Very informative and fairly quick service. More

Service as Expected Came in for an oil change and inspection and was completed timely and without pressure to do more work than necessary. A friendly greeting was appreci Came in for an oil change and inspection and was completed timely and without pressure to do more work than necessary. A friendly greeting was appreciated and seems to show more appreciation to it's customers and keeping with Subaru's image of being environmentally and people friendly. More

Good time was had by all I came with Lulu, my poodle-bichon mix. She calmly sat on my lap while I waited, and I appreciated the opportunity to take her on an outing. The sta I came with Lulu, my poodle-bichon mix. She calmly sat on my lap while I waited, and I appreciated the opportunity to take her on an outing. The staff were welcoming and seemed delighted to have Lulu as a guest for an hour. My car was serviced without incident. Pam has a great sense of humor. Thanks for making my wait pleasant. More