Bay Ridge Subaru - Service Center

Average service There is nothing extraordinary about his dealership. If I had a another dealership close by I would not come here. Problem with my car starting There is nothing extraordinary about his dealership. If I had a another dealership close by I would not come here. Problem with my car starting - went to Subaru dealer at 7:42am. Met to associate (not very welcoming, abrupt). He is surely no Mike. I think his name was Mark. The conversation went like this: - . “My car couldn’t start this morning”. He said, you had to jump start it.” - Me: Yes - Him: nothing - Me: I had similar problem 2 Christmas Holiday ago 2017 and this past Christmas time. Subaru wasn’t open twice when this happen. Had to buy new battery. - Him: it’s not a Subaru battery so that will be $125. I see that you are due for an oil change, do you want to do it now. - Me: yes - Him: the oil change will be $60. Sign here. (Bill was $189). Will you be waiting for the car? - Me: no. do you have a loaner. - Him: (no eye contact, busy on his tablet). No, I have no loaner. Is this your address and number. - Me: yes - Him: I will call you later about the car. I love my Subaru but the customer service sucks. I had my car service last year October 2018 and wouldn’t they check and see that it wasn’t a Subaru battery then. All of a sudden, no assessment was completed on my initial visit but yet the customer service agent, already had a charge for battery and no further diagnostic was yet done. What was I suppose to do in Christmas season with close Subaru services and car can’t start? I had my 2 years with Subaru with a defective battery? They were unable to find the problem. I left my car overnight to see the same problem recur but it didn’t. I am still apprehensive about driving my car too far away from home especially with the safety of my family. I got a jump starter to use if it happens again. Not happy paying $125 to be told they couldn’t find the problem. I keep saying that I will not go to this Subaru dealer in Brooklyn. The convenience of this being closer to home and the customer service I received from Mike the last servicing was great and I came back. I think the rep has no personality. Blah. Nothing against the guy. I had to call the following day to find out about the status of my car. If I have to change car, my love for Subaru May have to die and find another car maker. I left Nissan for Subaru Safety records. however, customer service at Subaru is not great. I could simple stay with Nissan where my business/service was more valued. More

Great customer service Pamela helped us dealing with one of the recall issues Subaru (among other brands) experienced: She made the impossible happen, was very accommodating Pamela helped us dealing with one of the recall issues Subaru (among other brands) experienced: She made the impossible happen, was very accommodating and on top of things. More

Oil changed in a short time. Not a long wait I was disappointed that I missed the 24,000 miles or 2 year time period of my maintenance plan. I had 25,000 miles on my 2017 Subaru. I was disappointed that I missed the 24,000 miles or 2 year time period of my maintenance plan. I had 25,000 miles on my 2017 Subaru. More

Service The service was great and the wait time was reasonable for the service completed. It was easy to get the appointment during the time schools were clos The service was great and the wait time was reasonable for the service completed. It was easy to get the appointment during the time schools were closed. More

Quick, courteous, knowledgeable, professional and friendly! Great staff, every one knew their job, and did it well. Nice people, effective and efficient mechanics. Had a few problems with my car others couldn Great staff, every one knew their job, and did it well. Nice people, effective and efficient mechanics. Had a few problems with my car others couldn't/wouldn't fix, these guys got 'er done! More

Pamela was very nice and attentive Good service, just wish I had not had to replace my brake pads with such a hefty price. I do appreciate Pamela breaking down the expenses and explain Good service, just wish I had not had to replace my brake pads with such a hefty price. I do appreciate Pamela breaking down the expenses and explaining why this repair was necessary. Had hoped I would only need to cover an oil change a directional bulb replacement. More

Thorough, thoughtful, friendly and communicative I've only had very positive experiences with the folks at Bay Ridge Subaru, plus I know I can trust them to be familiar with all the details and compl I've only had very positive experiences with the folks at Bay Ridge Subaru, plus I know I can trust them to be familiar with all the details and complexities of my car model. More

Quick Service for oil change Very pleasant atmosphere. Work still needs to be completed at show room. Hopefully it will be done soon. Can't wait. All employees were very nice. Very pleasant atmosphere. Work still needs to be completed at show room. Hopefully it will be done soon. Can't wait. All employees were very nice. More

Thourough Outstanding Service, lovely staff and very attentive. This was a recall on my vehicle and they took me asap, made every effort to explain the situatio Outstanding Service, lovely staff and very attentive. This was a recall on my vehicle and they took me asap, made every effort to explain the situation. More

inspection and recalls excellent service - very accomodating, i arrived earlier than time and they took the car and were very flexible. hopefully recall work is finfished i excellent service - very accomodating, i arrived earlier than time and they took the car and were very flexible. hopefully recall work is finfished i dont know whjat one of them was More