Bay Ridge Subaru - Service Center

recall replacement Besides replacement, asked about a stuck air filter box. Got a multi systems check to make sure nothing else needed attention. A big thank you to al Besides replacement, asked about a stuck air filter box. Got a multi systems check to make sure nothing else needed attention. A big thank you to all. More

SUPER FAST In and out in about 90 mins. they changed a/c condenser, and recharger system. A/C nice and cold now. All work was covered under warranty.Service is a In and out in about 90 mins. they changed a/c condenser, and recharger system. A/C nice and cold now. All work was covered under warranty.Service is always quick and the staff is always friendly and helpful. More

Pissed When I bought the car, I opted for the "Wheel Replacement" warranty, recommended by your salesman, Peter, because of the road conditions in NY. I came When I bought the car, I opted for the "Wheel Replacement" warranty, recommended by your salesman, Peter, because of the road conditions in NY. I came in for my 30 month service and one of the lug bolts needed replacing, which could have been from a pot hole, However, according to the service dept., only the tires are warantied, not the wheels!!! Stunned I agreed to replace it. But I distinctly remember Peter telling me it was a good option, because the "Wheels", NOT TIRES, are very expensive!!! What gives??? what kind of warranty do I have??? Not only that, but I was told and received an email that my battery was bad!!! Really?? 28,900 miles and 3 years old???? What kind of battery does Subaru put in their cars...Tesla??? Give me a break! If this actually gets read by anyone at this dealership and wants to give me a call, you have my number, otherwise if I don't hear from anyone, obviously this will be a waste of time More

5 star as always As always professional knowledgeable and friendly. I was seen promptly. Given a detailed account of what was going to be done, how long it was goin As always professional knowledgeable and friendly. I was seen promptly. Given a detailed account of what was going to be done, how long it was going to take etc. Mark D as always was the best More

Michael was great He was very honest and he was able to get both my cars in for service without waiting all day. He was great and I appreciate it He was very honest and he was able to get both my cars in for service without waiting all day. He was great and I appreciate it More

Love the express oil change! Bay Ridge Subaru offers express oil change with no appointment needed and with Saturday hours. This is extremely convenient for folks with weekday wor Bay Ridge Subaru offers express oil change with no appointment needed and with Saturday hours. This is extremely convenient for folks with weekday work hours. Typically, I’m in and out in about a half hour. Staff is friendly and professional. Mike, the manager, runs a great dealership. More

Waiting time and service center coordination weakness Waiting time even a customer have an appointment . Otherwise it is a friendly environment. But service center guys should be friendly and at Waiting time even a customer have an appointment . Otherwise it is a friendly environment. But service center guys should be friendly and at delivery time. More

Good Experience Service department took my vehicle in for a recall job. They were very prompt and courteous. My car was done the next day and I was called as soon as Service department took my vehicle in for a recall job. They were very prompt and courteous. My car was done the next day and I was called as soon as it was done. The service advisor was very nice and even offered to give me a loaner car, Great experience here today! More

very slow Had an appointment, which I was on time for, and just needed a tire replaced (had called ahead, tire was in stock and reserved for me). This job shou Had an appointment, which I was on time for, and just needed a tire replaced (had called ahead, tire was in stock and reserved for me). This job should have taken 30 minutes (and has at other dealerships) but I was there for 2.5 hours with very little updates during my wait. Once completed, the credit card machines were down, causing an additional 30 minute wait before someone gave me a credit card authorization form to fill out by hand. It's too bad as I was hoping to have a Subaru service center I can trust near my apartment. Won't be here again and will take the extra drive to a better place. More

Great service Had a leak issue with my outback’s roof. They saw me same day and fixed it first thing the next day. 24 hour turn around. Mark and his team were great Had a leak issue with my outback’s roof. They saw me same day and fixed it first thing the next day. 24 hour turn around. Mark and his team were great. More