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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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June 06, 2019

Brake light recall, battery problems, broken left side mirro As always, the service was excellent. The estimated time to repair was exactly on the nose. It's always a please to work with Marc D'Ottavio. Thank More

by RALPHLISA339
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Bay Ridge Subaru responded

RALPHLISA339, Thanks for your excellent review! Have a great weekend! -BRS

June 06, 2019

60,000 miles major service I'm always pleased when I bring in my Subaru for service. Service representatives are friendly and take the time to inform me of issues and non issues More

by OOPAA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Jun 14, 2019 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru! We look forward to working with you again soon. -BRS

June 03, 2019

radio/backup camera/navigation stopped working I am not happy with this problem on a 9 month old car. I won't be able to give an honest review until I see how long it takes to order this and repai More

by MIMZEE321
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Jun 21, 2019 -

Bay Ridge Subaru responded

Hi Miriam, thank you for taking the time to update your review on Google. At your convenience, do you mind updating your review on DealerRater? Thank you & have a wonderful weekend! -BRS

June 03, 2019

Fast, friendly service! Andrew in service is THE BEST! He got me in and out, SAME DAY, in under an hour! I barely had time to eat burger. Everyone is friendly and courteou More

by fcapalbo21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 05, 2019 -

Bay Ridge Subaru responded

Thanks for your 5 star review! We are pleased to hear you had a great experience with us! Andrew is an excellent employee & we are honored to have him on our team. Thanks again! -BRS

June 03, 2019

Always great service. Bay Ridge Subaru has always been great. I have never had any issues, and my maintenance service is always performed in a timely manner. Highly recom More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Otero
Jun 05, 2019 -

Bay Ridge Subaru responded

Danielle , Thank you for recommending Bay Ridge Subaru! We look forward to working with you again in the future. -BRS

June 03, 2019

Worked around my schedule I couldn’t make it back to the shop right away to pick up the car and they service crew sail alright when you get here. More

by LOUISJDEMARCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saida Said, Michael Otero, Pamela Morgan
Jun 05, 2019 -

Bay Ridge Subaru responded

LOUISJDEMARCO, Thanks for your feedback. We are always here if you need help with anything! -BRS

June 01, 2019

PROFESSIONAL COURTEOUS and got me back on the Road quickly They got me in quickly. They knew exactly what to do they did everything that I needed them to do and they got me back on the road. He's quickly as I More

by METROWORLDPROPERTIES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Morgan
Jun 05, 2019 -

Bay Ridge Subaru responded

We greatly appreciate your 5 star review! We are happy to hear you were in & out in no time! Thanks for choosing Bay Ridge Subaru! -BRS

June 01, 2019

Long wait, scratched hood. The staff is friendly and helpful, but the wait is long no matter if you made an appointment. Waiting room is uncomfortable and hot, no Wi-Fi. I got m More

by B_AUTO2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Otero
Jun 04, 2019 -

Bay Ridge Subaru responded

On behalf of Bay Ridge Subaru, We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. -BRS

May 31, 2019

friendly and helpful went for diagnostic and recall repair. everything was professional and i felt as though i was given considerable time to discuss my issues. it took a More

by jaysen256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Jun 05, 2019 -

Bay Ridge Subaru responded

jaysen256, Thank you for your patience & feedback. We hope to work with you again soon! -BRS

May 30, 2019

Happy with Recall Notice Prompt greeting and everything explained. Pamela was very nice and professional. Was told it could take and hour to hour and a half but done in less More

by gloriam1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Morgan
May 31, 2019 -

Bay Ridge Subaru responded

Thank you for visiting Bay Ridge Subaru. We look forward to working with you again in the future. Safe travels. -BRS

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