Bay Ridge Subaru - Service Center

The best Bay ridge Subaru can b counted in to come through in the clutch. Clean efficient professional service. Everyone is cheerful, sensitive to customer nee Bay ridge Subaru can b counted in to come through in the clutch. Clean efficient professional service. Everyone is cheerful, sensitive to customer needs and concerns Keep up the good eork More

Great Job Finally... a civilized service experience at a dealership. This is the second time I needed to bring my car in for service- both recall related issues Finally... a civilized service experience at a dealership. This is the second time I needed to bring my car in for service- both recall related issues. It is an organized, respectful process, unlike the circus you usually have to contend with at other dealerships. The people are incredibly nice and competent. I usually dread coming to dealership service departments- Bay Ridge Subaru is an anomaly for sure. Keep up the good work. More

Problem with driver window was not resolved I have been having a problem with a driver window which goes up and down to half way. The problem was presenting to Mr. Mark D’Ottavio on 06/26/2019. I have been having a problem with a driver window which goes up and down to half way. The problem was presenting to Mr. Mark D’Ottavio on 06/26/2019. He suggested to schedule an appointment for service which was scheduled on 07/03/2019. I visited dealership service center on 07/03/2019 to resolve the problem with driver window. It is my third visit with the same complains. The same problem occurs again on 07/05/2019. Service center failed to diagnose and resolve reoccurring problem. Problem has not been resolved. I have a video to proof existence of the problem. More

Subaru repair The staff was great. They fixed my car in less than eight hours. I received a rental car. Every thing went smoothly. I was happy about the whole exper The staff was great. They fixed my car in less than eight hours. I received a rental car. Every thing went smoothly. I was happy about the whole experience. More

Andrew, service manager, is the best My title says it all. He understands stress issues, always low keyed and gentle when dealing w me and when assistance was needed to correct an issue w My title says it all. He understands stress issues, always low keyed and gentle when dealing w me and when assistance was needed to correct an issue w my windshield blades, he checked to make sure it all went smoothly and quickly. Kudos for excellent hiring in the right role. More

Excellent service, Professionalism. Greeted by the advisor politely, informed him of my concerns with the vehicle. He took care of me well, likewise with everyone else. My vehicle was fi Greeted by the advisor politely, informed him of my concerns with the vehicle. He took care of me well, likewise with everyone else. My vehicle was fixed in a short matter of time and everything worked out well. More

New parts installation The parts replacement was fine but the car was returned to me damaged (dents and scratches on the driver's side). I was told to bring the car in on Mo The parts replacement was fine but the car was returned to me damaged (dents and scratches on the driver's side). I was told to bring the car in on Monday July 8th for repairs. Accidents will happen so I understand, however the staff that worked on this car should have informed me as soon as the car was ready for me that an incident happened. Instead the car was returned to me with no indication that it was damaged. More

Busy summer I didn’t make appointment. Went in for oil change, state inspection and recall. I was told it would be about 2.5 hours for not making appointments. I I didn’t make appointment. Went in for oil change, state inspection and recall. I was told it would be about 2.5 hours for not making appointments. It was more like 3.5 hours. I wish someone would have communicated better. They did not do my oil change because they said I did not need it, hmm. Anyhow, it has been mixed feelings here at this dealership. Sometimes I had excellent service and sometimes I don’t. More

Not sure Customer service is not what it should be. I’m not talking about the people working there as they seem nice. But is it truly company policy to charge Customer service is not what it should be. I’m not talking about the people working there as they seem nice. But is it truly company policy to charge for a loaner car when a customer spends $800 in service and maintenance? It left a bad taste... More

Experienced Good and friendly service Reliable mechanics Sincere and trustworthy From the moment you enter you are greeted and Supported helping you to a Good and friendly service Reliable mechanics Sincere and trustworthy From the moment you enter you are greeted and Supported helping you to a successful resolution More