Bay Ridge Subaru - Service Center

Good Service Had a regular service check. They are always straight forward. Have always had good dealings with the service department. They finished when they t Had a regular service check. They are always straight forward. Have always had good dealings with the service department. They finished when they told me they would finish. More

Easy pass! State inspection passed, after recent maintenance, with a heads up for what’s starting to wear, so I won’t be surprised when it does. Thorough checkup State inspection passed, after recent maintenance, with a heads up for what’s starting to wear, so I won’t be surprised when it does. Thorough checkup to keep my 17- year-old humming! Love BR Subaru! Thanks More

routine service This was my first time going to Bay Ridge Subaru for routine service on my 2019 Subaru. Mike was very friendly and professional. He didn't try to push This was my first time going to Bay Ridge Subaru for routine service on my 2019 Subaru. Mike was very friendly and professional. He didn't try to push additional services on us. He gave us a time estimate for when the car would be ready, and that estimate was accurate. Overall, it was a positive visit. More

Not 100% They do understand the vehicles and find the problems. But they don't always stand behind their work. I have had ongoing problems with water intrusi They do understand the vehicles and find the problems. But they don't always stand behind their work. I have had ongoing problems with water intrusion thru the sunroof. And they didn't honor the warranty on a new tire that had a blow-out. More

Help getting a needed part. Service manager and someone in parts department were helpful in getting me small replacement clips to put on inside of front hood. It did take three Service manager and someone in parts department were helpful in getting me small replacement clips to put on inside of front hood. It did take three phone calls but at least I disn’t Need to go to the shop. More

120,000 Mile Service Great experience with Marc and co. Was able to schedule (and reschedule) an appointment on a couple days' notice, and had all work done and turned aro Great experience with Marc and co. Was able to schedule (and reschedule) an appointment on a couple days' notice, and had all work done and turned around within a day. More

Technician didn't saw tire has a bump I wasn't please the next day drove the car and notice one of the tire has a bump and the Technician did a tires rotation and alignment. It's not that I wasn't please the next day drove the car and notice one of the tire has a bump and the Technician did a tires rotation and alignment. It's not that you can't see it. I brought the car at this dealer and the 3yrs only bring to this place to service. I feel each time the service is getting worse. More

Unbearable Words cant even explain how I feel towards this dealership and the service i receive it's the worst. My car has been their for months with no sort of Words cant even explain how I feel towards this dealership and the service i receive it's the worst. My car has been their for months with no sort of progress. I'm been told the same crap from them and SUBARU OF AMERICA. I definitely will never purchase any SUBARU VEHICLES nor recommend anyone to buy subaru vehicles. I have nothing but bad experiences. MY next step is to involve my attorney. Subaru definitely dont care. More

Marc Is Very Professional He is courteous and considerate every time. I miss the coffee. Looking forward to the new set up and the return of the fresh coffee He is courteous and considerate every time. I miss the coffee. Looking forward to the new set up and the return of the fresh coffee More

Awesome and extraordinary I needed a drive in oil change and tire rotation on short notice. From the initial check in to the additional communications with Customer Service Spe I needed a drive in oil change and tire rotation on short notice. From the initial check in to the additional communications with Customer Service Specialists I was treated with the highest standards of professional conduct. On top of this, the service only took a half hour. I couldn't be more pleased. More