Bay Ridge Subaru - Service Center

Great people at bay ridge Subaru The whole staff is amazing! My service representative Marc always does a great job. The techs and office staff and support people in shop Are very d The whole staff is amazing! My service representative Marc always does a great job. The techs and office staff and support people in shop Are very dedicated and take pride in everything that they do. Bay ridge Subaru is highly recommend. More

Routine Service Came in because I had a notice for service. Service was done only on what was necessary. It took only a short time and I was pleased.Employees were Came in because I had a notice for service. Service was done only on what was necessary. It took only a short time and I was pleased.Employees were very helpful, especially Mike More

communication issue I have been a happy, satisfied customer at Bay Ridge Subaru for at least 15 years, so I am reluctant to report a problem at a recent appointment, but I have been a happy, satisfied customer at Bay Ridge Subaru for at least 15 years, so I am reluctant to report a problem at a recent appointment, but I feel that there should have been more communication from my service manager. I had an appointment to replace a headlight bulb. I arrived shortly before noon and waited a little over 3 hours for the job to be completed. Three hours for a bulb! After the first 2 hours, I asked my service manager what the problem was. He explained that since I have an older car, the part had to be ordered and should be there in "a few minutes." One hour later, I had to ask again. At that time the mechanic was in the process of replacing the old bulb. I feel that my service manager should have made an effort to tell me about the delay and keep me posted about when the job might be completed. To his credit, as I was paying the cashier, he apologized for the delay, thanked me for my patience, and gave me a small discount on the total due. I hope that in the future, I don't have this unfortunate experience again. More

NYS Inspection Friendly and honest service for my 2009 Outback with reasonable prices. During the inspection, they found some concerns, but were not pushy about sell Friendly and honest service for my 2009 Outback with reasonable prices. During the inspection, they found some concerns, but were not pushy about selling me a service that I did not yet need. I would definitely come back next year for the New York State inspection. More

Great service on Saturday morning at 7:30. Friendly staff! Really appreciated the friendly service and the attention paid to timing and not making me wait too long. Five stars and already booked my next appoin Really appreciated the friendly service and the attention paid to timing and not making me wait too long. Five stars and already booked my next appointment. More

Replacement of seat cushion and air bag sensor Excellent as always The correct diagnosis Part was ordered Installed beautifully And they even did a check up for me to ensure my safety with a sm Excellent as always The correct diagnosis Part was ordered Installed beautifully And they even did a check up for me to ensure my safety with a smile More

recall professional and friendly time for servicing vehicle for airbig recall was much shorter than had been anticipated new customer area looks great loo professional and friendly time for servicing vehicle for airbig recall was much shorter than had been anticipated new customer area looks great looking forward to the area being completely finished TVs and other customer amenities More

Courtesy and professionalism A quick and professional service. Kindly recommend it Marc help me the most and did the best to make sure I have the best service to my car. A quick and professional service. Kindly recommend it Marc help me the most and did the best to make sure I have the best service to my car. More

New clutch needed fixing. I had a problem with the clutch in my new rental. The appointment was easily made online. The problem was efficiently repaired. Mark is always a plea I had a problem with the clutch in my new rental. The appointment was easily made online. The problem was efficiently repaired. Mark is always a pleasure to deal with. This is my 3rd BRSubaru car. More

Great service at Bay Ridge Subaru From the time I arrived until I left, all the employees were very polite and helpful The car runs great, the price of the 6K service was reasonable, s From the time I arrived until I left, all the employees were very polite and helpful The car runs great, the price of the 6K service was reasonable, so I am very satisfied with visiting this dealer. More