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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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October 02, 2019

painless and not too long there was nothing special I needed, but I was told what I did not need and I thought that was very honest. this is ridiculous - i said what i needed t More

by BL.GREENBAUM
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Oct 03, 2019 -

Bay Ridge Subaru responded

I know it can be frustrating leaving a comment on this platform because it has to be a certain amount of characters long but we do appreciate that you still took the time to leave a review. Thank you for the positive review and high rating. We look forward to working with you again. -BRS

October 02, 2019

Maintenance Very Good and quick service. I was in and out within 45 minutes. Alvaro, the service representative, was very helpful and professional. Price charg More

by NORMAL24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro - Service Rep
Oct 03, 2019 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru and for leaving us a great review & rating. We appreciate your business and we hope to see you soon. - BRS

October 02, 2019

Service Had my car serviced by Mike Otero. He was very professional and kind. The service experience was quick and efficient. Would highly reccomend. Thanks M More

by nancmalone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Oct 03, 2019 -

Bay Ridge Subaru responded

Mike is great and we will let him know of your kinds words. Thank you for the recommendation and five star rating. Have a great day! - BRS

October 02, 2019

Service was great, customer service so-so Alvaro provided quick and quality service and i was in and out in less than an hour. However, person who was accepting card payment was not friendly a More

by CUNYCPA2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joseph Teti, Cornelius Middleton, Michael Otero, Pamela Morgan
Oct 18, 2019 -

Bay Ridge Subaru responded

Thank you so much for taking the time to write us up a review. Alvaro is amazing and we are proud of the work he produces. We apologize for the other employees demeanor and for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers. Thank you for your patience and we hope to see you again in the future. - BRS

October 01, 2019

Excellent The entire team is very helpful, and knowledgeable. Buying from bay ridge Subaru and having my vehicle serviced there is a delight. Very easy, and the More

by MEREDITHSUTTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Bay Ridge Subaru responded

Meredith, we appreciate the positive review and high rating. It is our delight to serve you and our community with quality service and integrity. Can't wait to work with you soon. Safe travels. - BRS

October 01, 2019

Had to have rear view camera fixed as it was loose The service was fine, only issue was I had to wait over two hours even with an appointment. I had asked a few times if it was covered in warranty and More

by JRMY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Otero
Oct 02, 2019 -

Bay Ridge Subaru responded

Thank you for providing us with your feedback. We appreciate the honesty and it will help us to evaluate our practices. Thank you so much for your patience and your hight rating. - BRS

October 01, 2019

Fast and reliable Made appointment online, greeted as I drove in. Service completed before quoted time. I highly Recommend the team at bay ridge Subaru. On my 2nd and More

by BROSCO1931
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Oct 02, 2019 -

Bay Ridge Subaru responded

Thank you for being such a loyal customer of ours and thank you for sharing your experience. We appreciate the positive review and five star rating. It is heartwarming to see that all our care and hard work is visible in the service we provide. Thank you for the recommendation and we hope to see you soon. - BRS

October 01, 2019

boomerang problem over and over and over. Sad to say I went in with a list. Was told all done. Had to go back a second time. Same issues. Told it was done. Going back a 3rd time same issue. Lo More

by Lilt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew service manager, Michael Otero
Oct 18, 2019 -

Bay Ridge Subaru responded

We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. - BRS

September 22, 2019

Excellent customer service I took my car for service. They returned my car when promised. Everyone was courteous and professional. This is my new service center for my Subaru! More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena
Sep 23, 2019 -

Bay Ridge Subaru responded

Tony, we are ecstatic to hear that we have exceeded your expectations. We look forward to servicing your vehicle in the future. Welcome to the family. - BRS

September 20, 2019

Repair of creaking suspension of my Subaru Forestor The problem was fixed very quickly and qualitatively within a half of a day. I was immediately notified that the repair is completed. I picked up the More

by BORISFURM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Otero
Sep 20, 2019 -

Bay Ridge Subaru responded

Thank you for your kind words and five star review! We are thrilled to hear that our tech team was able to fix your suspension! -BRS

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