Bay Ridge Subaru - Service Center

Quick, efficient service I came in without an appointment because a warning light came on the dashboard, but I didn't have to wait for service. They have totally remodeled th I came in without an appointment because a warning light came on the dashboard, but I didn't have to wait for service. They have totally remodeled the place in the last two years and it looks so much better now. Everything was done as promised and on time. More

Friendly, helpful service Michael answered all of my questions very quickly and was able to help me locate some items that I had left in the loaner car. He was also clear with Michael answered all of my questions very quickly and was able to help me locate some items that I had left in the loaner car. He was also clear with all of the additional work that my car needed. More

Courteous and friendly I called to bring the car in for NY State Inspection and the lady Patricia was very polite and helpful to squeeze me in without an appointment. I wai I called to bring the car in for NY State Inspection and the lady Patricia was very polite and helpful to squeeze me in without an appointment. I waited in the newly renovated posh waiting room with very comfortable chairs. I did note they need more women magazines in their waiting room area. I was pleasantly surprised to have my car inspected in less than 45 minutes waiting time. More

Improved service experience at Bay Ridge Subaru. Nice new waiting room for service clients: comfortable seating, bathrooms and coffee maker. Work on car done in reasonable time. Employees were court Nice new waiting room for service clients: comfortable seating, bathrooms and coffee maker. Work on car done in reasonable time. Employees were courteous and tried to be helpful. However there was some confusion about which employee was actually in charge of Communicating progress of the work to the client. Based on my prior years of experience with Bay Ridge Subaru, I also think their new younger employees need a little more guidance as to how to deal with clients’ expectations. More

Fast and thorough Michael at Bay Ridge Subaru was communicative and clear in his explanation of what was wrong with the car and the work itself happened in a timely man Michael at Bay Ridge Subaru was communicative and clear in his explanation of what was wrong with the car and the work itself happened in a timely manner. Everyone was friendly. More

Professional I was waiting for recall airbag changes half a year. But service was great. I left car in time and picked car by the end of the day very fast. Alicia, I was waiting for recall airbag changes half a year. But service was great. I left car in time and picked car by the end of the day very fast. Alicia, Mark and guy who took car ( unfortunately I don't remember his name) were great! Thank you guys! More

Great overall on customer service, time length, friendliness, and expertise. Will always bring my car here instead of to other locations. Stellar service f overall on customer service, time length, friendliness, and expertise. Will always bring my car here instead of to other locations. Stellar service for my Subaru. More

SOS function malfunction Very disappointed that I have had my new Subaru Touring since late June and I’ve already been to the repair service four times! This time the SOS bu Very disappointed that I have had my new Subaru Touring since late June and I’ve already been to the repair service four times! This time the SOS button has had a green light on. And I got an alert in email that it may not fully function. After examination they told me I need a replacement computer module and that it would be ordered. I would have to come back again to have it installed. When I left the SOS button light was RED. While there, Chris Malone set up the car's computer to recognize my wife. More

Wonderful I've already recommended you to my sister in law... Open a shop in downtown Bklyn. So much FUN, i brought my son so he could have fun too... I've already recommended you to my sister in law... Open a shop in downtown Bklyn. So much FUN, i brought my son so he could have fun too... More

Excellent service I was very pleased with the service I received at Bay Ridge Subaru. I was able to get an appointment for the next day to get a recall matter resolved I was very pleased with the service I received at Bay Ridge Subaru. I was able to get an appointment for the next day to get a recall matter resolved along with a cracked transmission oil pan and a tire problem. The repairs were done promptly, the waiting area was clean and comfortable and my service advisor Mark was very professional and helpful. I plan on using Bay Ridge Subaru for future Subaru repairs. More