Bay Ridge Subaru - Service Center

Always a good experience This is a no-nonsense dealership. They get you in/get you out. They recommend services without it being a hard sell. You never feel pressured. Courteo This is a no-nonsense dealership. They get you in/get you out. They recommend services without it being a hard sell. You never feel pressured. Courteous and efficient. I highly recommend. More

Great experience Had a 730 drop off, was out of there by 750. Very professional service. Received a call at 12 the car was ready. When I picked it up they went over ev Had a 730 drop off, was out of there by 750. Very professional service. Received a call at 12 the car was ready. When I picked it up they went over everything they did and I was on my way. Another great experience, thanks. More

Efficient I had a scheduled appointment for the second part of my oil consumption test. The Service Representative Mr. D'Ottavio told me that my wait time would I had a scheduled appointment for the second part of my oil consumption test. The Service Representative Mr. D'Ottavio told me that my wait time would be about ninety-minutes. Once I was notified that my car was ready to go and I entered my vehicle, I noted that the wait time was quite accurate. This type of efficiency at Bay Ridge Subaru service is important for customers, because work and family can't be put on hold indefinitely while cars sit in service bays unattended due to poor shop management. I have been a loyal customer of Bay Ridge service through the ownership of my Subaru. All oil changes, company-wide recall work and a 30,000 mile maintenance service were all performed at Bay Ridge. More

Great Customer Focus I brought my car in three separate times over the course of two months because the check engine light was on. The first time the solenoid value was re I brought my car in three separate times over the course of two months because the check engine light was on. The first time the solenoid value was replaced. The second time the cannister was replaced. The last time Michael advised that the gas tank would have to be dropped to look at the vent valves on top of it, which would take about seven hours to complete. When I picked my car up, I was only charged about $60 for a replacement part - and not about $900 in labor costs. Michael and his supervisor agreed to waive the labor costs in recognition of my time and effort in bringing the car in three times for the same problem. I understood the rationale of needing to solve the problem via a process of elimination. That said, I very much appreciated that Subaru tangibly showed great customer service by waiving the labor costs in view of the circumstances. More

Service was efficient. First time going in for service on my car and was very pleased with the experience. Service was professional and quick. Waiting area was very comfo First time going in for service on my car and was very pleased with the experience. Service was professional and quick. Waiting area was very comfortable. More

awesome Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, who could not have been more helpful! More

Great service I had a great experience. Service was pretty quick and smooth. Great customer with Michael Otero.Thank you! Will definitely be back when I get my next I had a great experience. Service was pretty quick and smooth. Great customer with Michael Otero.Thank you! Will definitely be back when I get my next Subaru! More

40 K service Very satisfied. Although I gave a "blank check" to do all that necessary, I got a report that everything is good and all I needed is an oil change. St Very satisfied. Although I gave a "blank check" to do all that necessary, I got a report that everything is good and all I needed is an oil change. Staff is professional, work is excellent, the facility, waiting room, is beautiful and I really appreciate the honesty. I've been going to Bay Ridge Subaru for years and will continue to do so. More

Great Service Overall I am very satisfied with my service. Newly renovated waiting area with free coffee, I came here on an early morning to have routine maintenance done ( I am very satisfied with my service. Newly renovated waiting area with free coffee, I came here on an early morning to have routine maintenance done (also bought my Subaru at same Subaru dealership). The actual wait time was faster than the ETA given, which I was very happy about. Overall, I recommend this service center and it was the closest to where I live. More

Warranty repair for crosstrek cvt transmission Reasonable repair speed. Able to provide loaner car while the car was being repaired. Timely notification when the car was done for repair. Would reco Reasonable repair speed. Able to provide loaner car while the car was being repaired. Timely notification when the car was done for repair. Would recommend the dealership for servicing a subaru More