Bay Ridge Subaru - Service Center

Great Professional Service My service adviser Mike was extremely helpful in getting my car repairs done in a quick timely fashion! I appreciate the care and service they offere My service adviser Mike was extremely helpful in getting my car repairs done in a quick timely fashion! I appreciate the care and service they offered from start to finish where picking up the car was fast and easy! Thanks again!! More

All work done very well. My appointment was for an oil change. No problem there. In addition, I needed to have a few small things checked. I was pleased that my service man My appointment was for an oil change. No problem there. In addition, I needed to have a few small things checked. I was pleased that my service manager, Michael, noted these things carefully on the work order. When my car was ready for me, Michael carefully reviewed with me all the work that had been done, and I saw that all my concerns had been addressed. The mechanic had noted, on the multi-point inspection form, 2 items that need attention in the near future. (I love that a multi-point inspection is done at each service appointment!) Michael and I discussed the proposed work, and I made an appointment. Great communication and teamwork! More

Great Place I actually do not mind bringing my car in for service. Strange huh? Prior to coming to Bay Ridge Subaru, I dreaded dealership service departments. Thi I actually do not mind bringing my car in for service. Strange huh? Prior to coming to Bay Ridge Subaru, I dreaded dealership service departments. This is actually civilized, can it be real? Michael (the service rep that day) is great- very helpful and knowledgeable. There was one issue though- there was a white colored substance that was smeared on the black trim of the car in a couple of places. I have no idea what it was. If I would've noticed it before I left, I would've had them clean it off (I'm sure they would've). I was able to remove the spots, with a magic eraser and some elbow grease, so not a big deal- this happens. Bottom line, I hope they keep up the good work. Don't become like the rest. More

Always great The staff, and Marc in particular, always checks while I'm waiting and gives me details and options before the work is done. There are no surprises The staff, and Marc in particular, always checks while I'm waiting and gives me details and options before the work is done. There are no surprises More

Remote start install The service team was great. As soon as i pulled in i was greeted and checked in. They told me how long was expected to take and they didnt dissapoint. The service team was great. As soon as i pulled in i was greeted and checked in. They told me how long was expected to take and they didnt dissapoint. More

Excellent service This Subaru dealership has excellent service and great personnel. This is already my 3rd Subaru Forester in the row that I purchased and serviced in t This Subaru dealership has excellent service and great personnel. This is already my 3rd Subaru Forester in the row that I purchased and serviced in this dealership since 2005. Thanks, guys. More

Helpful and Progessional Everyone was very helpful - from the guy who moved a few cars so mine could fit inside the service area to the receptionist who checked me out to Andr Everyone was very helpful - from the guy who moved a few cars so mine could fit inside the service area to the receptionist who checked me out to Andrew who explained what was happening with my car. More

NYS inspection and Recall My car was taken in right away, at the scheduled appointment time. I was told it would take 2 hours and the car was done in exactly 2 hours! Easy serv My car was taken in right away, at the scheduled appointment time. I was told it would take 2 hours and the car was done in exactly 2 hours! Easy service and the renovated customer service area was a pleasure to wait in. More

My recall was fixed, same day I had two recalls on my Subaru and they were fixed the same day. I had morning drop-off and an afternoon pick-up; perfect timing, and friendly servic I had two recalls on my Subaru and they were fixed the same day. I had morning drop-off and an afternoon pick-up; perfect timing, and friendly service, thanks! More

Recall done quickly. Great service My experience was very good. I was quoted a 2 hour wait but got my recall done in almost half the time. Everyone I worked with there was super polite My experience was very good. I was quoted a 2 hour wait but got my recall done in almost half the time. Everyone I worked with there was super polite and courteous. No issues there at all. While I waited, I went to the sales area to see what's new at Subaru. Chris showed us around and answered all of our questions. Even got to test drive an Outback. Very nice experience and I'm sure we'll be back. More