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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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January 01, 2022

Staff is fantastic. The waiting room is great and equipped with Wifi, and I was able to work while waiting. Work was done timely. More

by RG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Jan 03, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We want the most for our guests, and it is great to hear that this was reflected in your experience. Drive safely and we hope to see you back at Bay Ridge Subaru!

December 31, 2021

Fantastic from the first phone call inquiring about helping us out right through to driving away -mission accomplished! Ernie was fantastic both on the phone and in person. We will keep bringing our Su More

by cindykeiter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie
Jan 03, 2022 -

Bay Ridge Subaru responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Ernie and the Bay Ridge Subaru team. Drive safely, and we look forward to seeing you again down the road!

Jan 03, 2022 -

cindykeiter responded

Bay Ridge Subaru is now our go to place to take our Forester for all our car needs. Their personal service and attention to what we needed was wonderful both on the phone and in person. While waiting for our car to be checked out- they sent me to a great breakfast sandwich and the lounge to wait in was so comfortable and relaxing. I look forward to coming back with our car for all it's needs and feel very well taken care of both professionally, economically and personally. Sounds corny but true!

December 30, 2021

Very positive experience. The staff was friendly and did a great job with the car. More

by Shr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 30, 2021 -

Bay Ridge Subaru responded

We love to hear it! Thank you for taking a moment to let us know we're doing a great job. Have a fabulous day! - The Bay Ridge Subaru Team

December 30, 2021

Clean and organized. Complementary ride home was an added touch of class and got me home on time. More

by IJFREDERICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anastacia
Jan 03, 2022 -

Bay Ridge Subaru responded

Thank you for the kind feedback! All of us at Bay Ridge Subaru are delighted to know that you're a satisfied customer. For all of your future auto needs. we will be here to help!

December 30, 2021

Excellent customer service, my service provider was thorough, patient and extremely helpful. I was also very happy with how quickly I was served. More

by CMAY1955
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Jan 02, 2022 -

Bay Ridge Subaru responded

Efficient and meticulous service is always the goal at Bay Ridge Subaru, and it's excellent to hear we're hitting the mark. Thank you for taking the time to share some positive feedback about your experience, and we'll be here whenever you need us next!

December 29, 2021

They are Very professional and helpful to customer. They keep you updated about your car status. More

by STOP9394
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Dec 29, 2021 -

Bay Ridge Subaru responded

We're glad you can count on us to take great care of your vehicle! Thank you for the superb feedback, from everyone here at Bay Ridge Subaru! We'll see you again next time!

December 29, 2021

Staff is great but the dealership needs better policies working with enterprise fleet. I brought in my vehicle which is a enterprise fleet vehicle for an oil change, brake flush and tire rotation. Spent a More

by jamesho207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Bay Ridge Subaru responded

I am very sorry to hear about the delays during your service visit. We strive to make the experience easy and efficient for our guests and it is disappointing that we missed the mark. We will use your feedback to improve our processes moving forward, so we appreciate you taking the time to share. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

December 29, 2021

Wasn’t real happy when I took possession of my car and did the financing. I probably will use my own financing. Also salesman should of explained all the models and what can standard or not on the cross More

by gifford_elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Bay Ridge Subaru responded

Elizabeth, while I'm glad you've enjoyed working with our service team, I regret the sales and finance process left you wanting more. I would appreciate the chance to connect so I can better understand what we could have improved about your experience, and so I can help with any outstanding needs or concerns. Please reach out if you'd like to have a conversation. Best, Mike Chiusano - General Sales Manager - 718-234-7960

December 29, 2021

The staff is competent, friendly and helpful, even when exceedingly busy. Also, service was efficient and took less than an hour. Just time enough for a cup of coffee, which was provided for free. More

by RDRINAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton, Sabina Triunfel
Dec 29, 2021 -

Bay Ridge Subaru responded

We are happy to hear that your service appointment was quick and speedy, and we are glad that you could enjoy some coffee while you waited. We'll see you again down the line! --The Bay Ridge Subaru team

December 29, 2021

I arrived late, and regardless received nothing less than the best! They serve. They deliver. They are Bay Ridge Subaru! More

by ADEOLAGMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Bay Ridge Subaru responded

Your confidence in our work means the world to us! Thank you for choosing Bay Ridge Subaru and for sharing your thoughtful feedback. Safe travels until your next visit!

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