Baxter Toyota Lincoln

The agent I worked with was great. The dealership experience overall I consider as very poor. On the Website, the information they posted for the Prius I bought was misleading and outright wrong. The experience overall I consider as very poor. On the Website, the information they posted for the Prius I bought was misleading and outright wrong. They took the information from a new Prius and posted the same "AS IS" for selling a Certified Toyota Prius. They did not mention that they don't have a second Smart Key and they never mentioned that they don't have the spare tire. The second day after I bought the car and when I didn't find the second key in the glove box and coffee cup holder, I called the agent. He said they don't have the second key, Today, when I opened the trunk, I came to realize that there is no spare tire either. I expected honesty and correct information from a Toyota dealer and unfortunately, I did not get this from this dealership. More

Thank you. I have been to other car dealers. Never had such great customer service like they gave me. I'm always going back to them for all my needs. such great customer service like they gave me. I'm always going back to them for all my needs. More

I had the worst purchase and service experience with this dealer. The story started in 2010 when I bought my Venza “brand new” as the color I wanted wasn’t available, however, I was told if I pay an extra $1 dealer. The story started in 2010 when I bought my Venza “brand new” as the color I wanted wasn’t available, however, I was told if I pay an extra $1000 they can get me one from Minnesota. I paid the extra $1000 and on the delivery day I was shocked when I found out that my car has more than 500 miles on it, and they were acting like there was nothing wrong!! When I asked about it they said “oh yeah, didn’t we tell you that we drove it from Minnesota”!! No absolutely you didn’t tell me and if you have told me that I wouldn’t agree on that deal. I had a rental car for more than 2 months and I desperately needed the car and had no time to argue “so regretful I didn’t” with that 500 miles on I could’ve at least got my $1000 back because they simply sold me a used car as a new one. After that, I serviced my car there every 5,000 miles without missing one single service until it reached 45,000 in the last few months when I requested the wiper blade to be changed for the first time because it started to make noise. When I picked up my car I was surprised by the cost of the blade, more than $45, as they didn’t tell me about it and I thought that’s ok for a quality blade that would last for around 3 years. It didn’t rain until two weeks later to find out that the new $45 blade makes noise and it doesn’t wipe well in the lower part. I returned it and asked for replacement and it was replaced. Again, it didn’t rain until two or three weeks later and I found out that the new blade has the same issue as the previous one which I didn’t expect from a $45 blade. Because this blade wasted my time, I returned to the dealer and asked for a refund. After more than an hour of waiting, the service manager “who didn’t even want to talk to me” said no refund we only can replace it for you unless we go for a test drive and see the issue. I said ok let’s go for a test drive, even though it wasn’t raining, I used that washer and the maintenance guy did hear the noise while spraying water on the windshield and it WASN’T dry. For some reason, they said we won’t refund you unless you come back when it rains and show us, even though they heard the noise and like if I have nothing to do in my life but to wait until it rains to go to the rude manager to refund my $45. I contacted Toyota customer care who referred me to Cindy just to waste another 2 hours of my time. She called me and we met, she has all the information but she asked me to tell her everything and I did until she said I will see what I can do. Well, what she did is that she told me the same thing, no refund or come back when it rains!!! Their justification is that it’s been more than a month while, in fact, when I replaced the first one it was 2 weeks ago only!! I will never step in that dealer again and will never buy a Toyota again (I had a 2008 Avalon and now own 2010 Venza both bought brand new) Thank you for deceiving me from the very first moment, an extra $1000 for a used car, and it was my fault to do business with you after that incident. FYI, I referred 4 friends to you in the past 3 years and they bought 4 cars from you but not anymore, it’s not about $45, it’s about how you treat your customers and try to deceive them as much as you can. By the way, it didn’t rain since that day; it snowed “very professional”. More

Kevin was in fun and honest. He felt like someone you can trust and know a lot about Toyota vehicles. I would go to him in the future for sure. trust and know a lot about Toyota vehicles. I would go to him in the future for sure. More

Their trade in price on a used car was only 1/3 of the price they listed the trade in for. I would not recommend this dealer to anyone. They do not offer a fair price for a trade in of thier own brand. price they listed the trade in for. I would not recommend this dealer to anyone. They do not offer a fair price for a trade in of thier own brand. More

Trust is hard to establish within the auto & auto service industry, and I trust Evan Meyer. Without question, he is legitimately the reason I have brought my 2008 Toyota Camry to Performance for eac service industry, and I trust Evan Meyer. Without question, he is legitimately the reason I have brought my 2008 Toyota Camry to Performance for each maintenance service since purchasing the car nearly 6 years ago. My wife and I are now in the market for a new vehicle to replace her old SUV. I may be losing out with suggesting a Honda CR-V, but my primary reason for trying to convince her to go with the CR-V was because I know I can trust Evan Meyer with the maintenance & service for years to come. Evan is a premiere representative for Performance Toyota and they are fortunate to have him. Thank you, Evan! More

Mark Groh was simply outstanding! Very responsive and the reason for our purchase at Performance Toyota in Lincoln. He followed up in a very timely fashion via the internet and by phone. He was the the reason for our purchase at Performance Toyota in Lincoln. He followed up in a very timely fashion via the internet and by phone. He was the most professional specialist of anyone contacted in the Midwest area. His service defines what it means to be first class. Fantastic purchase ... and post purchase experience. Mark Groh and Performance Toyota of Lincoln come very highly recommended. More

Mark made it easy for us to do business from another state - we did everything over the phone. He sent pictures and answered all of our questions so we felt comfortable purchasing the car without seein state - we did everything over the phone. He sent pictures and answered all of our questions so we felt comfortable purchasing the car without seeing it. When we got there, he had everything ready to go for us so we were able to purchase the car and return home all in one day. We would purchase another car from Performance because of the great experience we had working with Mark Groh. More

I went to the dealership because they have a large selection of vehicles. A friend had worked with Mark Groh and referred him to me. Mark was great and even though the dealership had a large selecti selection of vehicles. A friend had worked with Mark Groh and referred him to me. Mark was great and even though the dealership had a large selection, they didn't have the color I wanted on the lot. Mark worked through the evening to secure the vehicle I wanted from another lot the dealership owned and eventually we agreed on what I felt was a fair price. The next day, the truck was delivered as promised and the paperwork was completed in a very timely manner. Mark was great to work with and the sales manager and other employees were very friendly and easy to deal with as well. The dealership has a very professional appearance. I did have a bad experience in the finance office. The employee gave the sales pitch for the extended warranty which I had some interest in at the time. The pitch was that it would increase the monthly payment by $18. I took some time to run the numbers myself and it turned out to be a $30/month increase. The employee said he had some "bad math" but I saw it as dishonesty. The "bad math" secured my decision to turn down the extended warranty. Overall, my experience was very good. More

We began our search for a new Toyota Camry Hybrid on Kelley Blue Book. We choose Performance as one of two dealerships closest to us. We heard back from Jim Colombi very quickly. We were able to make Kelley Blue Book. We choose Performance as one of two dealerships closest to us. We heard back from Jim Colombi very quickly. We were able to make a deal via e-mail in a few hours. We picked up the car the next day. Everything Jim had written in his messages he did. He even saved us an additional $500 through a financing incentive. We were very pleased with our experience with Performance, Jim, and the gentleman completing our paperwork. This is our third Camry Hybrid; the second from Performance. I would recommend this dealership given how we were treated. More