Baxter Toyota Lincoln

Used car Easy to deal with, friendly, courteous, and helpful. Would go back again as I have several times. Wes was caring and made the process quite easy Easy to deal with, friendly, courteous, and helpful. Would go back again as I have several times. Wes was caring and made the process quite easy More

Great buying experience! Wasn't really looking to buy a car that day. But Baxter had the car I wanted & Brandon Contreras had me driving away in my 2015 Prius in just a coupl Wasn't really looking to buy a car that day. But Baxter had the car I wanted & Brandon Contreras had me driving away in my 2015 Prius in just a couple hours. Professional & respectful service across the board! More

Our salesperson went above and beyond ! I worked for a well-known insurance company in town for 34 years and my last job there, I was a Relations Specialist. In dealing in the Customer Serv I worked for a well-known insurance company in town for 34 years and my last job there, I was a Relations Specialist. In dealing in the Customer Service area, I would have to say that our salesperson, John Loen, at Baxter Toyota was very professional, courteous, knowledgable and above all, very patient. My husband and I were wanting to look at a Highlander and we were greeted by John Loen when we arrived. Not really knowing exactly what we wanted, we had him show us some used ones first, then test drove a new Toyota Highlander. Being Seniors and not experts in technology, John went over the features a couple of times showing us all the bells and whistles of this vehicle. He even ran across a couple of lots to get one of the Highlanders he thought we'd be interested in. I wanted a SUV that would get us around the mountains in Colorado in an upcoming trip and guess what....John had just moved here from Colorado, so he was familar with the places we wanted to visit. What we like best about John was that he wasn't your usual "pushy" salesman and that was what brought us back to him a couple of days later. He found us the Highlander in the color we wanted and with the accessories we wanted, which was more than the contender could do for the price. He even asked if we wanted something to drink and got us a couple of bottled waters. John sent us an email thanking us for our purchase the next day and a couple of days later, called us to make sure we were happy with our purchase and to make sure the SUV was running OK and to see if we had any questions....WOW...what a nice young man!! If you want to buy a Toyota, used or new, see John Loen.....you won't be sorry! We took our SUV in to the service department today at Baxter Toyota to get the front two windows tinted....I have to say this was the best cutomer service department we'd ever experienced. My husband and I used to be "Secret Shoppers" grading big department stores on their employees and the service we received, but I must say....Baxter Toyota has them all beat!! They have great employees and a nice area to wait in while your car is being serviced, with a TV, nice comfortable chairs, donuts, and drink of your choice, tables and chairs and also a nice size playroom for children....very clean (I checked it out, as I might have to bring grandkids with me there someday). We had the courtesy van take us home due to the tinting job taking half a day, so it all dries perfectly. While sitting there enjoying my donut and coffee, I was listening to the servicemen coming in to talk to the customers waiting to have their vehicles serviced and options for fixing them. OMG....what professionals!! They would explain what was covered under warranty and what wasn't. This one serviceman even asked this lady if she recently had a flat tire and drove on it for awhile ... she hesitately admitted she had. He told her they could fix or replace the tire and fix the rim....he gave her the choice, instead of just doing it. These servicemen are so polite and seem to know every detail of their work and parts of these cars, from other conversations I was ease-dropping on. If I was still doing my undercover job as a secret shopper, I would be giving the salesperson, John Loen and this service department an AAA+++++!! While typing this, the courtesy car driver just called and said our SUV was ready and asked what time we would like to be picked up and taken back to Baxter Toyota. These guys are on the ball. More

Very pleased with the car buying experience! Everyone was very professional and helpful, Worked with Brandon Contreras in Sales, he was very knowledgeable about the Toyota Highlander I wanted to Everyone was very professional and helpful, Worked with Brandon Contreras in Sales, he was very knowledgeable about the Toyota Highlander I wanted to purchase, we did a test drive and before we left he explained all the bells & whistles this car had. also adjusting the mirrors and seat, which is really helpful when driving a new car! He answered all the questions I had and really made us feel at home, even spoiled us with a little water & coffee! When we went back later in the day to pickup our new car, they had everything organized and ready to go! Brandon really has some great customer service! Toby was also helpful in finance, showed us all the extended warranties and making sure paper work was correct. Then before we drove off Christina spent about an hour with us showing us every thing about the car. We wish we would have videoed it for future reference. She really knows her job! Since we bought the car Brandon has called to make sure we didn't have any problems and that everything was going okay. Love the follow up. Would highly recommend Baxter Toyota of Lincoln, and Brandon Contreras to anyone wanting to purchase a car with no stress. More

Happy Customer Brandon Contreras gets thumbs up from me based on my experience with him helping me find a Toyota Camry with low miles, excellent condition w/the feat Brandon Contreras gets thumbs up from me based on my experience with him helping me find a Toyota Camry with low miles, excellent condition w/the features I wanted. He is an excellent listener; top customer service provider! More

Great, patient and informed help from Brandon Contreras! Brandon Contreras was exceptionally helpful in our decision to lease a 2017 Prius V. He listened carefully over a period of 3 months, continued to be Brandon Contreras was exceptionally helpful in our decision to lease a 2017 Prius V. He listened carefully over a period of 3 months, continued to be patient, and found a wonderful match for the car we wanted. We are careful buyers and keep our vehicles for a long time. Recommend him highly. More

Thank you! Barry Mosley was very accommodating and kind. Very helpful! Thank you! Toyota's are a favorite of mine! Thanks for helping me out with the proce Barry Mosley was very accommodating and kind. Very helpful! Thank you! Toyota's are a favorite of mine! Thanks for helping me out with the process! More

Outstanding Professionalism Adam Holland as our sales rep was a true professional in knowing vehicles, no nonsense price expectations on the new vehicle as well as our trade inn. Adam Holland as our sales rep was a true professional in knowing vehicles, no nonsense price expectations on the new vehicle as well as our trade inn. The final sale was negotiated by a sales manager that was very open and honest with his price position which resulted in a fair price for the exact vehicle we wanted. More

Greatest car place ever!! Md was great to work with. I would work with him again. And everyone was so kind. Kristina was great after buying the car went thru all the features w Md was great to work with. I would work with him again. And everyone was so kind. Kristina was great after buying the car went thru all the features with us to make sure we had all the phones hooked up. And electronics the way we wanted them. I have never had a drealership offer this. GREAT SERVICE!!!! If you are looking for a car go there first!!! More

Good experience @ Baxter Toyota I purchased a new Toyota Tacoma from Baxter's about a week ago and the experience was top notch for me. Bob Gooding dealt with me in a very professi I purchased a new Toyota Tacoma from Baxter's about a week ago and the experience was top notch for me. Bob Gooding dealt with me in a very professional way and I was pleased with all that I dealt with at the store. I'd strongly recommend this dealer. More