Baxter Subaru
Omaha, NE
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Stellar customer service even 6 months after the sale! I wanted to compliment Sheila Eich, and Josh Sutphen. Without going into the lengthy tale, they solved difficult problems at the time of purchase and I wanted to compliment Sheila Eich, and Josh Sutphen. Without going into the lengthy tale, they solved difficult problems at the time of purchase and have provided stellar customer service in the months that have followed. Quality people like these is why you have me as a loyal customer. Thank you, Josh and Sheila!! Terri Mackeogh More
Sebastian Perez I had a phenomenal experience at Baxter. As a young woman, I'm used to feeling as though I'm swimming into shark infested waters when walking into a c I had a phenomenal experience at Baxter. As a young woman, I'm used to feeling as though I'm swimming into shark infested waters when walking into a car dealership, but today this was not the case. Sebastian was completely transparent, helpful, and extremely kind. He gave me a great deal and patiently answered any and all questions. Would recommend! More
100% satisfied! Another A+ for David and team- Met my needs and really HEARD and MET my goals in my recent lease... We'll be back next year for a vehicle for my husba Another A+ for David and team- Met my needs and really HEARD and MET my goals in my recent lease... We'll be back next year for a vehicle for my husband, based on the customer service provided by everyone we encountered, and Mazda's quality, obviously. More
Purchased 2016 Forrester I was extremely please with the customer service offered by Baxter Subaru. Our sales person, Aaron Hawley was friendly and professional. He knew his I was extremely please with the customer service offered by Baxter Subaru. Our sales person, Aaron Hawley was friendly and professional. He knew his product well and was not pushy but rather very easy to work with. Before arriving at Baxter I had already tested a new Rav4, CRV, CX5 and Rogue. Aaron didn't bash any of these models but rather concentrated on the finer points of his product line. When Baxter didn't have the trim model I was looking for he found a Forrester that was scheduled to be delivered to a Kansas City dealership and brought it to Omaha. Both the sales manager and finance guy were also very professional. When I came in to pick up the car and Aaron wasn't initially available the other sales people and staff started the paperwork and made sure that my new car had all the extra options that we agreed on. That teamwork is impressive! Going forward, I will highly recommend Aaron and Baxter Subaru. Jerry More
Aaron Hawley I could not have asked for a more helpful, knowledgable, and friendly sales person than Aaron. I felt he listened to me, answered questions honestly a I could not have asked for a more helpful, knowledgable, and friendly sales person than Aaron. I felt he listened to me, answered questions honestly and worked to get me in the right car within my budget. Aaron was quick to respond to phone messages and emails. Even after I bought the car, Aaron was available for questions I had and always closed with "don't hesitate to call" and "come back in if I can help you with any questions or issues". As I told my brother when we walked into Baxter's showroom, I hope I get a sales person that I feel comfortable dealing with; Aaron fit the bill. I would definitely recommend Aaron at Baxter to any family members or friends. More
Love my new car!! I called Aaron Hawley at Baxter with my interest in buying a newer used car for my daughter. I discussed with him my budget, what we could spend, some I called Aaron Hawley at Baxter with my interest in buying a newer used car for my daughter. I discussed with him my budget, what we could spend, something reliable and safe. He has up fill out out financial app ahead of time so when we got there it was in place. Aaron found us a car and had it by the front door when we got there. Fell in love with the Honda. Was "the perfect car" for my daughter. The whole process went very well. Was not expecting to drive away with the first car we looked at but it fit our needs to a tee!! Thank you Aaron and Baxter Subaru!! More
Great experience! Purchasing a car has never been easier. There was no pressure and our salesman David Salber was very knowledgable and easy to talk to. We ended up wit Purchasing a car has never been easier. There was no pressure and our salesman David Salber was very knowledgable and easy to talk to. We ended up with a 2016 CX-5 and we are very happy with our purchase. More
Follow through after the sale I have purchased more new vehicles than I can count. I am used to the song and dance to get you to buy the car but this is the most amazing service I I have purchased more new vehicles than I can count. I am used to the song and dance to get you to buy the car but this is the most amazing service I have received after the purchase. My new 2016 Subaru Legacy needed a computer update and we received a recall notice. I called on Monday afternoon, was schedule for Tuesday morning. The shuttle took my to work and go me there by 8, than picked me back up at work at noon and took me back to the dealership to pick up my car. I also received my first oil change complimentary while I was there for something that had to be taken care of anyway. One less trip back to the dealership. Everyone was friendly and ready to help. Very Impressed!!!!! More
Above and Beyond! I purchased a slightly used 2015 Subaru Forester 9 days ago. Yesterday, I discovered a nail in the sidewall of one of the tires. Not sure where I pi I purchased a slightly used 2015 Subaru Forester 9 days ago. Yesterday, I discovered a nail in the sidewall of one of the tires. Not sure where I picked it up, but it meant getting a new tire. I took it in to the service department, got the new tire, and was presented with a $0 invoice. Ross Engel, his service staff, and the sales force really treated me very well. Thank you!! More
Customer Service Baxter Subaru offers the most superior customer service . All it took was a phone call and they were to help me. It is customer service like this that Baxter Subaru offers the most superior customer service . All it took was a phone call and they were to help me. It is customer service like this that will keep me coming back and recommend you to my family and friends. Again thank you for continues support and great customer service . Lisa M Shalgren More