Baxter Subaru

Great ordering experience, poor sales team I went in looking to buy a 2019 Ascent from Baxter Subaru vice my local dealer on the recomendation of several other people that had a good experien I went in looking to buy a 2019 Ascent from Baxter Subaru vice my local dealer on the recomendation of several other people that had a good experience using them. Christian was very friendly and helped me order one and kept me up-to-date throughout the process. Once the car arrived however, I tried negotiating for the price only to be told by Scott, the sales manager, that since i pre-ordered that car that meant that I had agreed to pay MSRP. I never signed anything when i ordered it and was explicitly told that they wouldn't even talk price until the car had arrived and was to my satisfaction. I showed them multiple other prices quotes on Ascents from other dealers in surrounding states (these quotes were all 2-3k lower than what Baxter was offering me) but they refused to negotiate and ultimately soured my car buying experience with them. They told me they were trying to run a business and that someone else would pay MSRP for an Ascent. Definitely do your research before trying to negotiate price with them. More

Easiest car deal ever!! Baxter and our salesman Justin Hill made buying our outback super easy!! I was amazed at how quickly we were taking a test drive,making the deal,signi Baxter and our salesman Justin Hill made buying our outback super easy!! I was amazed at how quickly we were taking a test drive,making the deal,signing the papers and driving away! We love our new outback looking forward to returning to Baxter the next time we buy a new car!! More

Very positive experience. Merideth was great! Was in town visiting family over the weekend and decided to look at a new Subaru. I drove three cars and really learned a lot about Subaru. Meredeth Was in town visiting family over the weekend and decided to look at a new Subaru. I drove three cars and really learned a lot about Subaru. Meredeth was so professional and enthusiastic. If I buy a Subaru it will be from her! More

Choices We live in between Kansas City and Omaha so we have the choice between a number of dealerships. Very easy to deal with. Best Subaru dealer in Nebras We live in between Kansas City and Omaha so we have the choice between a number of dealerships. Very easy to deal with. Best Subaru dealer in Nebraska Missouri and Kansas. More

Best place to go to buy a car! This dealership is the place to go Justin Barney helped me and he is a well informed person. I felt so appreciated and was treated as if I was a famil This dealership is the place to go Justin Barney helped me and he is a well informed person. I felt so appreciated and was treated as if I was a family member. Everyone there made me feel welcomed and not under pressure! Totally would buy another car there! I love my Subaru Crosstrack! More

Best experience when buying a new car Love my new Subaru. Justin Barney was great to work with. Treated me with respect and totally listened to what I was looking for. I owned three Subaru Love my new Subaru. Justin Barney was great to work with. Treated me with respect and totally listened to what I was looking for. I owned three Subarues in the 90's and loved them and the service at then Stan Olson Subaru. So when it came time for a new car decided to try a Subaru again because of their reliability. Glad I did! More

First experience with Baxter & I'll buy there again Just bought a super clean used Lexus SUV from Sebastian Perez today. By far the easiest experience I've ever had at a dealership anywhere in the stat Just bought a super clean used Lexus SUV from Sebastian Perez today. By far the easiest experience I've ever had at a dealership anywhere in the state. He was helpful, friendly, answered my questions with straight talk and no pressure, and let me take the car to my mechanic for a pre purchase inspection. Everything was just as Sebastian said it would be! Not only that, but it was possibly the fastest time from F&I to delivery that I've ever had too. I'll be going back there to see Sebastian for my next vehicle too! More

Volkswagen Jetta Bought a 2017 Volkswagen from salesman, Don Todalen, everything was negotiated over the internet. I reside in Kansas City and Don made it worth my Bought a 2017 Volkswagen from salesman, Don Todalen, everything was negotiated over the internet. I reside in Kansas City and Don made it worth my while to drive to Omaha for the purchase. The KC and Lawrence area dealers couldn't offer the same deal. Don was easy and professional to work with. More

Service recommended when was already done 1000 mile before I had taken a few cars in for service (oil changes) and on the last one was recommended that certain services would need to be one soon based on manuf I had taken a few cars in for service (oil changes) and on the last one was recommended that certain services would need to be one soon based on manufacturer schedule. I asked if the fluids had been checked prior to making the recommendation and was told yes and is based on current miles this would be needed but maybe was based on miles. I went home and read the sheets given where it was stated that checks were performed and that's where the recommendation for extra service happens. Well, all service recommended was performed 1000 miles prior to the oil change at a different dealership. I called and asked to speak with a manager to voice the complaint and disappointment. The call was transferred and I had to leave voice mail. No one returned a call and I tried twice. I also went in looking to purchase a new car and mentioned to the manager that came over the experience I had in service. If this had been me in that role, I would have gone to service manager when they were open and let them know for follow-up that may be some one would call. Never a call from anyone. Not to mention a prior repair to fix something that wasn't the issue ($400) and a different dealership fixed the real problem. They'll never see me for any service of any type again or new sales because of this experience. More