Baxter Subaru

Brought my car in to check on a noise coming from the transmission. They took the car to the "technician" and tested it and looked everything over. When finished, the customer service rep clearly expla transmission. They took the car to the "technician" and tested it and looked everything over. When finished, the customer service rep clearly explained everything that I needed and wanted to know. The staff was very friendly in the waiting area, making sure I had everything I needed. Very attentive, very friendly, very professional all the way around. They said there was no charge for checking out my car because it was still under warranty. I would definitely buy my next car at Baxter. More

Very upfront, honest, organized sales crew. No intense pressure to push a sale. We were able to get a clean, well maintained used car for a great price. No intense pressure to push a sale. We were able to get a clean, well maintained used car for a great price. More

Always very organized. They give you a time estimate that is usually very close. They also give you a heads up on future needs for you car. They are not pushy. They give you a time estimate that is usually very close. They also give you a heads up on future needs for you car. They are not pushy. More

The service advisor Keith was outstanding, he was knowledgeable and if I had questions he provided the answers. The dealership was clean and professional. I have my Subaru for 8 years and they treat knowledgeable and if I had questions he provided the answers. The dealership was clean and professional. I have my Subaru for 8 years and they treated it like a new car. Highly recommend Baxter Subaru. More

Top notch professional courteous staff. Lorraine was such a joy to work with! Thank you. Lorraine was such a joy to work with! Thank you. More

I have been with this dealership for many years. When it first switched from Stan Olson to Baxter, there were issues such as poor communication and service/pricing surprises. I was asked by an emplo When it first switched from Stan Olson to Baxter, there were issues such as poor communication and service/pricing surprises. I was asked by an employee (who was always excellent to work with) to share my concerns with a man who was on location for the very purpose of improving these types of things. He listened to my concerns and gave me a refund for all the service charges that day. He requested I continue to use their service department and watch for big changes in the Baxter experience. Well, he wasn't kidding. They must have had serious training or something, because there has been a complete shift (for the better) in almost every part of this dealership. It has been 7 years since that shift, and I have remained a loyal customer. I am always treated with courtesy and respect (without pandering) at this dealership. My salesman did not try any high pressure techniques to get me into a new vehicle or new lease when I wanted to purchase my leased vehicle, and the service personnel are very respectful and considerate. Every. Time. In the service department, I am kept aware of any needs and prices before any work is done so there are no surprises. As for the facility itself, I love that it has two enclosed areas where one can set up a laptop and work remotely. It also has two larger comfortable seating areas, a television, and a children's room. There is also outside seating if you choose. The women's restroom is modern and has been clean and plenished every time I have been there. And, because it's Subaru, there are employees' dogs to pet. Just make sure you bring treats. They are very good boys for treats. More

I have been there twice now for service of my Forrester after moving from another state. Each time, the staff were courteous, helpful, and I felt fair with service costs. The Dodge location is easy to fin after moving from another state. Each time, the staff were courteous, helpful, and I felt fair with service costs. The Dodge location is easy to find, clean and with amenities for over an hour wait. I will definitely be back when it comes time to purchase a new Subaru. More

Helped me got my Crosstrek to replace a bad stud that was cross threaded. Called them he said bring it in we can help you to feel safe on the road. Above and beyond the normal. Kudos to Kevin and the staff. cross threaded. Called them he said bring it in we can help you to feel safe on the road. Above and beyond the normal. Kudos to Kevin and the staff. More