Baxter Ford West Dodge - Service Center

Terrible Service Department I have had terrible service on two different trips to their Service Department in the last 8 months. Last November, I brought in my 07 Hybrid for a c I have had terrible service on two different trips to their Service Department in the last 8 months. Last November, I brought in my 07 Hybrid for a check engine light. I was told I needed a number of new parts for the hybrid battery. I agreed to have to work done, and specifically asked if there was a Service Bulletin, and was told no (which there was but allegedly didn't apply to my specific VIN number, just all other cars of that year and model). The repairs weren't done when promised, and I sat in their waiting room for several hours when I had been told when I arrived that the repairs were done and it would be just a short wait while they finish up. Silly me, I thought it was just a one-time fluke. And took my beloved, hybrid back to the dealership this week. I called ahead, made an appointment to have my air conditioner looked at as it isn't cooling completely. I waited 5 days for an opening (rather than going to Jensen that could get me in same day). I arrived at the dealership at 8:55 for my 9:00 a.m. appointment, waited 10 minutes for someone to even greet me. I was told it would take about an hour for the diagnostic review and they would call me. I then waited another 40 minutes for the courtesy shuttle to show up. At 3:30 in the afternoon, I still hadn't heard from anyone at the dealership so I called to find out what was going on. After being transferred around, and told no one was available to help me, I was finally connected with a Service Adviser. Who had all sorts of excuses for why I wasn't called - new employees, they were backed up when I dropped my car off with jobs that were still pending from the day before (at this point, I am thinking that it would have been nice to know they were more than 3 hours behind when I dropped it off). AND, by the way, they don't know what is wrong with the car and will need to keep it overnight. As I spend the next hour scrambling to find transportation, I get a call back at 5:00 p.m. and am told they finally figured it out - they had to connect it to the computer 3 times to get a reading (which strikes me, and my mechanic friends, as odd). I need a new fan... as a part of the same assembly (hybrid battery) that they worked on in November. In answer to my question as why that wasn't noted in November - I was told it didn't kick that code out in November. Seriously? They didn't look at all the assembly as they were replacing 50% of it to see what else needed to be replaced? I thinking the labor to replace the fan when they had it all torn apart already would be less than the $450 in labor they want to charge me now (more than $100 an hour). My biggest complaint was the failure to communicate with me when they were delayed, behind, etc. In order to plan how long one will be without a car, communication is key. Nothing is more frustrating that to be in the dark. More

My Mustang was damaged in the recent hail storm and I had Baxter body shop do the work. The insurance adjuster said that the roof would have to be painted as a hailstone cracked the paint. When I was called Baxter body shop do the work. The insurance adjuster said that the roof would have to be painted as a hailstone cracked the paint. When I was called that the work was done, I looked at it and all seemed fine. A week later, when I washed the Mustang, I noticed a spot on the hood that was touched up using touch up paint. I went back out to the shop and talked to the "owner". He said that when they worked on the hood, they cracked the paint and used touch up paint on that spot. I feel that they should have notified me and painted the hood. They tried to be sneaky about it. Not only will I not use the body shop for anything, but I will also let others know that they are very sneaky out there and do not do the job correctly. It just amazes me that they did this. As I work with a lot of young people , I will relate this incident every time I give a clinic. I don't plan on keeping the Mustang as it will always remind me that I went to the wrong body shop. Camero, here I come. Dr. Delo Lee Jr. More

I have taken my car to Baxter Ford 3 times to get the oil changed. Each time I'm told my brakes and rotors need to be replaced and I'm pressured into getting them replaced immediately. After each time I have changed. Each time I'm told my brakes and rotors need to be replaced and I'm pressured into getting them replaced immediately. After each time I have actually made the drive to a friends home to check this concern that Baxter claims and this is not the case. This past experience at Baxter I was getting my oil changed, for the last time, and again they told me I needed to have someone come and pick me up because my brakes were gone and it was dangerous to drive my car home. After being pressured into getting my brakes fixed and denying this, all of the sudden my rotors were bad again. After denying they fix my brakes and rotors my tires became a safety concern then. Still refusing to have them fix these issues I took my car back to my dad who is technician and also used to work for a Ford dealership years ago. I took it back to him because how the employees of Baxter were treating me as if I was crazy for driving my car. Once again, my brakes and rotors were fine and not a concern. After talking to my dad about the experience he called up one of his old co-workers who still works for a Ford dealership and had him come out to check it out. The Ford technician didn't see any problems with my brakes, rotors, or tires. He then informed me that he wasn't surprised with what I was stating and that he has heard it before. He has 5 clients from Omaha who have the same experience with Baxter and they will drive their personal cars and trucks over 150 miles to him so he can fix what "really" needs to be fixed. More

Baxter Ford was a great experience all around. The sales team was fantastic and helped me get into a great Ford Escape. After purchase I have been working with Carmen Jensen to add aftermarket parts to help team was fantastic and helped me get into a great Ford Escape. After purchase I have been working with Carmen Jensen to add aftermarket parts to help with storm chasing. Highly recommend them! More

Needed some after market service and Jayana was very helpful in getting us in in an acceptible amount of time. She went the extra mile to get the vehilce done before it was told it would be ready. helpful in getting us in in an acceptible amount of time. She went the extra mile to get the vehilce done before it was told it would be ready. More

Jayana provided outstanding service. She was sincere in making sure my satisfaction was met. She went over and beyond to make sure I was happy. I can’t say enough praise about Jayana. Happy Customer. making sure my satisfaction was met. She went over and beyond to make sure I was happy. I can’t say enough praise about Jayana. Happy Customer. More