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Baxter Ford West Dodge - Service Center
Elkhorn, NE
31 Reviews
31 Reviews of Baxter Ford West Dodge - Service Center
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December 02, 2018
Poor Communication/Service from Baxter Service Department I purchased a new 2012 Ford Escape from Baxter Ford on West Dodge in Omaha, Nebraska in 2013. In January 2018, I received a recall notification from F I purchased a new 2012 Ford Escape from Baxter Ford on West Dodge in Omaha, Nebraska in 2013. In January 2018, I received a recall notification from Ford Motor Company concerning the fuel delivery module that needed to be replaced. I made two trips to Baxter in January and was told by Tony, the service manager, both times, that the recall parts were still not available. An appointment was scheduled to repair the recall problem toward the end of January. I arrived for the appointment and was told once again that the parts were not available. I was informed that I would be notified of a future appointment once the parts arrived. I continued to check-in with Baxter on several occasions. Each time I was told that when the parts arrived, my name would pop-up and a recall repair appointment would be made and all would be resolved. During this lengthy waiting period I received correspondence by mail from Ford Motor Company as to why the recall repair had not been completed. I responded to the letter with a phone call to Ford and explained the problems I had been having in getting the recall repair resolved. During the phone call, I was placed on hold, and the Ford representative contacted the Baxter service department manager. The representative informed me that after speaking with Baxter, I would soon be contacted by them to resolve the recall problem. After several months of receiving no contact whatsoever from Baxter, I'm still driving my Ford that needs to be repaired for safe driving. Here it is December 2018 and still nothing from Baxter. Unfortunately, I will now have to locate another dealer who hopefully can make the important recall repair. Furthermore... on one occasion this past summer, while getting an oil change at Baxter, I was told there was a nail in my rear tire and it needed to be repaired. Since I have free flat repair at Discount Tire, I took the car there to have the tire checked. After closely inspecting all tires, they did not find any nails or problems, and to this day I've not had a flat. On one other occasion, about a year ago, I took our vehicle to Baxter to get an oil change. They informed me that I needed a new battery. I took our Escape to Interstate Battery and the battery tested good. I drove the SUV for approximately a year and a half before needing to replace the battery. I have decided to buy a new Ford vehicle in 2019. I can promise you, it will not be at Baxter! More
by Does Good Service Exist?
Employees Worked With
Tony, but I don't think he works there any longer.
December 01, 2018
Over and above I had my mercury mariner hybrid loaded with camping stuff and headed out of town to go camping a couple hours away. Before I could get out of town the I had my mercury mariner hybrid loaded with camping stuff and headed out of town to go camping a couple hours away. Before I could get out of town the vehicle shut down. I waited a few minutes and took off again only to have it shut down again. I headed to Baxter Ford at Village Point and after 3-4 more times of it shutting itself down I made it there. They got me right in and spent about an hour troubleshooting it, replacing a hybrid battery air filter and widening out the parameters of when it would shut down. They even washed my car and sent me on my way for only the cost of the filter ($25). They car has worked flawlessly ever since. Baxter Ford was like an angel to me. More
by Lane
Employees Worked With
Don’t remember
April 24, 2018
Great customer service Own 3 fords, 2006, 2016 Explorer and a 2006 Mustang GT. Took the 2006 Explorer in for the Works oil change, very friendly service, explained everythi Own 3 fords, 2006, 2016 Explorer and a 2006 Mustang GT. Took the 2006 Explorer in for the Works oil change, very friendly service, explained everything. Air filter needed replacement (show the old one very dirty) Very happy customer.... Ms White More
by Pony car GT 1
Employees Worked With
Jodi Nickell
March 31, 2017
Service Bad All Around I will NEVER purchase another vehicle from Baxter Ford or take my vehicle there for service again! I am not dumb about cars and they have treated me l I will NEVER purchase another vehicle from Baxter Ford or take my vehicle there for service again! I am not dumb about cars and they have treated me like I don't know what is wrong with my vehicle since the day I purchased it. I took my Ford Explorer into them telling them it was making a scratching noise and they told me "that is just a noise Ford's make". Well they were WRONG! I have owned a lot of Fords and so has my family and none just made this noise. I took my Explorer to Woodhouse and they heard the noise like Baxter did but they actually found what was wrong. I had a tear in my serpentine belt. They goodness they found it and fixed it. Because if they hadn't who knows what could have happened if it had broken. So if you are looking for a place to take your cars, go to Woodhouse. Baxter doesn't care about you or your vehicle, they just want to make a sale and plus you get better deals with Woodhouse. More
by Ann1076
Employees Worked With
Baxter Marketing
December 22, 2016
Smoothest car deal I've ever done I went in to get maintenance done on my vehicle, they have great customer service. I started to look around at some used vehicles that was similar to I went in to get maintenance done on my vehicle, they have great customer service. I started to look around at some used vehicles that was similar to mine but a little bit newer. Ambrose was a great sales rep located a vehicle within my price range negotiated a fair price and made the transaction as smooth as possible. If you ever need to get a car head there and ask for Ambrose! More
by timothy jones
Employees Worked With
Ambrose , , Baxter Marketing
October 10, 2016
3x still not fixed Took my 09 escape 3 times to get an oil leaked fixed. First time kept it 1.5 weeks took it home still leaked. took it back 2 other times and it contin Took my 09 escape 3 times to get an oil leaked fixed. First time kept it 1.5 weeks took it home still leaked. took it back 2 other times and it continues to leak. They did over $5000 in warranty work and still did not fix it. Stay away. More
by andyemi1
Employees Worked With
roy -
September 23, 2016
Where's my Excursion? Took my truck in to Baxter six weeks ago for a coolant leak. Long story short, engine needs replaced. No problem, have warranty. Over the next four Took my truck in to Baxter six weeks ago for a coolant leak. Long story short, engine needs replaced. No problem, have warranty. Over the next four weeks they played phone tag with a less than enthusiastic warranty rep. Finally, it's signed off on and the new engine ordered. It's to go in when it arrives. Nine days ago I was told it'd be in tomorrow after the tech finished installing some catalytic converters on another person's car. That it's all ready to be installed. Seven days ago it hadn't been started yet. Four days ago it hadn't been started yet but they're shooting to get it back to me the end of the week. Called today, guess what? Hadn't been started yet but just as soon as the tech gets finished installing a different engine in a different truck, they'd get to mine. Because it's all ready to go and all and it's only a two day job. Probably get it to me by the end of next week. So that'll be seven weeks. For a few weeks I've been hearing your truck is next. It's only a two day job. It's all ready to be installed. Exactly which two days should I be looking for to have the work done on? How many vehicles will be put ahead of mine while I continue to wait? My comment today was have these other vehicles also been waiting for six weeks? Well no, but there were difficulties getting approval. I understand that. But approval was granted two weeks ago. The engine has been there a long time now. I've now out waited both a reasonable and unreasonable time frame and keep hearing next week. Don't continue to thank me for my patience and tell me next week, it's up next, and slap yet another vehicle ahead of mine, again. Effect the repair so I can be done with your business. More
by X
Employees Worked With
service department
December 04, 2015
Excellent service My car has been in and out of the service department since late July. I started with a recall then other issues were discovered. It has taken a ling t My car has been in and out of the service department since late July. I started with a recall then other issues were discovered. It has taken a ling time to get the appropriate part. Through this process Roy has been very helpful and, for me, the most important thing was his honesty. Rather than make excuses he told me he didn't understand why it took so long to get the part. I appreciated this. I have dealt with others in the past who would beat around the bush rather than admit they did not know More
by MikeD
Employees Worked With
Roy Paden
October 29, 2015
great customer service I've been looking for a car for awhile now and went into Baxter Ford. Im a very suspicious person and i dont like dealing with salesman. But i have t I've been looking for a car for awhile now and went into Baxter Ford. Im a very suspicious person and i dont like dealing with salesman. But i have to say the salesman that walked up to me was courteous, respectful and very informative. I want to thank the guy Montana Gable for changing the way i feel about sales people. He was awesome. Thanks Montana! More
by me Liky baxter
Employees Worked With
montana gable
June 17, 2015
Terrible Service Department I have had terrible service on two different trips to their Service Department in the last 8 months. Last November, I brought in my 07 Hybrid for a c I have had terrible service on two different trips to their Service Department in the last 8 months. Last November, I brought in my 07 Hybrid for a check engine light. I was told I needed a number of new parts for the hybrid battery. I agreed to have to work done, and specifically asked if there was a Service Bulletin, and was told no (which there was but allegedly didn't apply to my specific VIN number, just all other cars of that year and model). The repairs weren't done when promised, and I sat in their waiting room for several hours when I had been told when I arrived that the repairs were done and it would be just a short wait while they finish up. Silly me, I thought it was just a one-time fluke. And took my beloved, hybrid back to the dealership this week. I called ahead, made an appointment to have my air conditioner looked at as it isn't cooling completely. I waited 5 days for an opening (rather than going to Jensen that could get me in same day). I arrived at the dealership at 8:55 for my 9:00 a.m. appointment, waited 10 minutes for someone to even greet me. I was told it would take about an hour for the diagnostic review and they would call me. I then waited another 40 minutes for the courtesy shuttle to show up. At 3:30 in the afternoon, I still hadn't heard from anyone at the dealership so I called to find out what was going on. After being transferred around, and told no one was available to help me, I was finally connected with a Service Adviser. Who had all sorts of excuses for why I wasn't called - new employees, they were backed up when I dropped my car off with jobs that were still pending from the day before (at this point, I am thinking that it would have been nice to know they were more than 3 hours behind when I dropped it off). AND, by the way, they don't know what is wrong with the car and will need to keep it overnight. As I spend the next hour scrambling to find transportation, I get a call back at 5:00 p.m. and am told they finally figured it out - they had to connect it to the computer 3 times to get a reading (which strikes me, and my mechanic friends, as odd). I need a new fan... as a part of the same assembly (hybrid battery) that they worked on in November. In answer to my question as why that wasn't noted in November - I was told it didn't kick that code out in November. Seriously? They didn't look at all the assembly as they were replacing 50% of it to see what else needed to be replaced? I thinking the labor to replace the fan when they had it all torn apart already would be less than the $450 in labor they want to charge me now (more than $100 an hour). My biggest complaint was the failure to communicate with me when they were delayed, behind, etc. In order to plan how long one will be without a car, communication is key. Nothing is more frustrating that to be in the dark. More
by ShannonK
Employees Worked With
Ron
