Baxter Ford West Dodge - Service Center

I wish I could give less than 1 star. .. TLDR: Service advisors will not listen to the accurate troubleshooting and problem statements from their customers and then lie and say they perf .. TLDR: Service advisors will not listen to the accurate troubleshooting and problem statements from their customers and then lie and say they performed the checks that the customer asked for. The technicians doing the repairs couldn't even accurately check a 12V signal, I would not trust them to perform any real repairs to your vehicle and I highly encourage you to look elsewhere for your servicing needs. (Baxter ford Papillion at least seemed more honest and upfront). My Ford Maverick had a recall for a trailer light issue (23c04). Baxter ford Papillion sent a mobile unit to make repairs on June28th. They stated my truck was not affected and everything worked (recall states all trucks with my package from the dates listed on recall were affected.. but I just found that out after doing my research). I buy a trailer last friday for a cross country trip. The trailer lights did not work. I scheduled an oil change before the long drive and asked baxter ford omaha to look into the lights. I told them about the troubleshooting I did, that there was no power to the trailer running lights, and that the recall repair was most likely the cause. They said they would look into it while my truck was in the shop. Appt was at 10am. They called me back the same day around 2pm saying my truck was ready, I asked if they fixed the trailer light issue, they said they never looked into the lights issue. Then they had to keep my truck over night since they couldn't get to it that day. The next day they call me saying my truck is ready and all works perfectly, they found zero issues. I said that is not possible since I verified that the 12V power was not present at the 7pin connector for the running lights. They said they tested multiple times and all was good. I asked if they verified that the recall was indeed completed and asked if they could check physically for the missing wire that should've been installed. They said they did and it was all correct and it was an issue with my trailer (a brand new trailer that was tested at the trailer store). The advisor Rusty assured me that it was not my truck and that the "trailer light testing device" was very accurate and that my lights worked just fine" after I made it clear that it was the truck and that is was almost 100% due to the recall not being performed. At this point I was questioning my abilities to perform simple voltage checks. So I say okay, maybe it is an issue with my trailer and they bring the truck back to me while I am at work. When I got home and tested it, no power for the running lights. I then took apart my fuse wiring harness that had the missing wire and took pictures of the wiring harness proving the power supply wire was missing (recall 23c04 is supposed to replace). This morning I called them over 12 times. I asked the service front desk person to let me speak to a manager or advisor. She stated repeatedly that they were in meetings. They never called me back. I have been driving with a un repaired recall for months because the technician does not know how to use their own tools. Today I was fortunate enough to get ahold of baxter ford papillion (even though they messed it up in the first place) and they were very polite, upfront, owned up to the mistake after I told them what had happened and that it was an urgent repair for my traveling. They were able to complete the repairs. The only thing I will say about that location, is that I made the technician on arrival test my truck lights in front of me, and he also, incorrectly used his own trailer light tester. Luckily I brought my own meter to show them zero Volts and the photos of the missing wire and that it needed the recall to be completed. I don't understand how both shops incorrectly checked a very simple 12V signal for a total of 3 times (the mobile unit in June, and then yesterday and this morning). I do not recommend them for any service. More

Worked with Casey on a recent issue with F-150 and he is a great young man. Handled everything including details on the problem. ( it was a factory created problem ) I can get cranky about poor service a great young man. Handled everything including details on the problem. ( it was a factory created problem ) I can get cranky about poor service so for me to say they are great and I'll go back is something. More

I have been going to Baxter Ford for the past seven years. Sure there were times that i was not quite satisfied but i have watched them continuously get better. Jojo is my service contact person and sh years. Sure there were times that i was not quite satisfied but i have watched them continuously get better. Jojo is my service contact person and she never fails to communicate throughout the entire process. I recommend BF! More

Baxter Ford West got my van in right away for an oil change. The Quick Lube crew very friendly and had me in and out in less than 45 minutes. They showed me everything they checked over. Very pleased w change. The Quick Lube crew very friendly and had me in and out in less than 45 minutes. They showed me everything they checked over. Very pleased with my visit. More

We bought our Explorer through Ambrose at Baxter West Dodge, and he was excellent. He was very knowledgeable and helpful in purchasing our vehicle. We highly recommend him. Dodge, and he was excellent. He was very knowledgeable and helpful in purchasing our vehicle. We highly recommend him. More

Ambrose made the entire car buying experience amazing, he gave me the best deal even if that means getting in trouble with the boss. Really recommend if you need/want a new/ pre-owned vehicle. Go through Amb gave me the best deal even if that means getting in trouble with the boss. Really recommend if you need/want a new/ pre-owned vehicle. Go through Ambrose. He halped me with everything like getting the perfect deal, Working something out to where I can afford. he's not like your typical sales person, he'll actually sit down and talk to ya, he won't rush you into anything you're not comfortable with. But he values his work and most importantly values YOU. But again thanks Ambrose for making everything super easy. More

Unreasonable delay in getting in for engine light warning Just tried to make an appointment for service due to engine light warning. Was advised next available time is a month from now. If vehicle quits runn Just tried to make an appointment for service due to engine light warning. Was advised next available time is a month from now. If vehicle quits running was advised to have it towed in. This is unacceptable. More