Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Baxter Ford West Dodge
Elkhorn, NE
195 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 195 reviews
November 16, 2011
A couple of weeks ago I had the pleasant experience buying a car at Baxter Auto. This is by far the first time I can say buying a vehicle was ‘pleasant’. I was greeted by Garry as soon as I approached buying a car at Baxter Auto. This is by far the first time I can say buying a vehicle was ‘pleasant’. I was greeted by Garry as soon as I approached the door, and as we got to talking he was very honest and admitted he just started two weeks prior. We looked around, test drove a couple vehicles, and if he didn’t know the answer to my questions he found it quickly. He was a very polite, low pressure salesperson. Soon after, Jayana came in and did a great job explaining some other options. Once I found a car and began talking about financing, that’s where my ‘pleasant’ experience really began. I was introduced to Rocky, and wow is she amazing! She went through all of my financing options, listened to my families’ concerns (which is what really sold me), and came up with solutions. At times it seemed like she was more excited about me purchasing a car than I was! As long as Rocky works at Baxter, I don’t believe my family will purchase a vehicle anywhere else. Her professionalism, positive attitude, and care for the customers’ concerns are rarely seen in business anymore. I teach sales and customer service training at my employer, and my experience with Rocky will be used as an example from now forward. Thank you Garry, Jayana, and especially Rocky for turning what is usually a frustrating process into a great experience buying my family a new vehicle…we will be back! More
by lrob4spurs
Employees Worked With
Garry, Jayana, and Rocky
September 27, 2011
My car shopping experience at Baxter Ford was simply amazing! This dealership exceeded my expectations. I had the pleasure of working with Chad Bloodworth and Rocky Cabrera. They are both professional, amazing! This dealership exceeded my expectations. I had the pleasure of working with Chad Bloodworth and Rocky Cabrera. They are both professional, friendly and patient. I did appreciate how both of them took the time to understand what I was looking for and did their best to make sure it worked out for my better interests. I couldn't have asked for a better team of people to work with! More
by Ashski711
Employees Worked With
Chad Bloodworth, Rocky Cabrera
September 27, 2011
Our experience was great. They really worked hard to get me in the car that I wanted and at the price I could afford. It was a good exkperience overall.Thank you Jeremy, Rocky, and JD me in the car that I wanted and at the price I could afford. It was a good exkperience overall.Thank you Jeremy, Rocky, and JD More
by elephants
Employees Worked With
JD, Jeremy, Rocky
September 20, 2011
Without question the best and least stressful car buying experience we have had. We would definitely recommend them to friends and family. Each person we dealt with was friendly, knowledgable and went out o experience we have had. We would definitely recommend them to friends and family. Each person we dealt with was friendly, knowledgable and went out of their way to be sure we were happy. More
by Lisav42
Employees Worked With
Sam, Carmen, Finance Mng
September 13, 2011
Very friendly and personable, easy to work with, but still professional. Rocky was extremely knowledgeable and thorough in explaining the maintenance plans. Fun to talk with as well. Dana was intuitive still professional. Rocky was extremely knowledgeable and thorough in explaining the maintenance plans. Fun to talk with as well. Dana was intuitive about what I was looking for and sold me the car I wanted to buy. He was efficient and a pleasure to work with. Would highly recommend this dealership. More
by tssteiner
Employees Worked With
Dana and Rocky
August 23, 2011
I was extremely impressed with the total experience of leasing a new Ford Fusion at Baxter Ford which is certainly a first class operation. I was treated by all in a very friendly, but professional manne leasing a new Ford Fusion at Baxter Ford which is certainly a first class operation. I was treated by all in a very friendly, but professional manner. Jim Kallio was outstanding in explaining all I needed to know and made sure I understood every aspect of the procedure. Rocky was also excellent in the finanacial dealings, and Steve Oliver was wonderful in overseeing the whole operation. I left with the car of my choice and would definitely recommend Baxter Ford to any of my friends who are interested in purchasing or leasing a new car. More
by jcdenton
Employees Worked With
Jim Kallio, Rocky, Steve Oliver
August 23, 2011
These people were awesome!! I was so pleased with everybody and everything (the waiting area was great with the snacks, drinks and TV.) They all were so "helpful" and charming. I really liked the f everybody and everything (the waiting area was great with the snacks, drinks and TV.) They all were so "helpful" and charming. I really liked the fact that they were so personal and seem to really care about me and my purchase. I got a 09 Ford Escape and love it. I really felt good about the whole experience when I left there. More
by Julie Wilmoth
Employees Worked With
Jack Collins, Rockie C., Jacob Kuzela & Carmen Jensen
August 02, 2011
The expirence I had at the dealership was one of the better one's we have had they did not force the car down our thoat they gave us a price and we worked on a agreement and they let us think about it o better one's we have had they did not force the car down our thoat they gave us a price and we worked on a agreement and they let us think about it over nite. My wife and I would defentil recamend this dealership to our freind and family, it was joyous expirence. More
by Mark macumber
Employees Worked With
Sam Coughlin
July 20, 2011
I love my new 2012 Ford Fusion. It is Steel blue with tan interior. I have had many comments on how pretty it is or how they like how it looks. It drives very smooth. Quiet. Comfortable. I am disabled and I interior. I have had many comments on how pretty it is or how they like how it looks. It drives very smooth. Quiet. Comfortable. I am disabled and I was able to get in/out very easily by adjusting the electric driver seat. The mileage is great. I had a 2009 Ford Escape before, and I do not regret trading it for the Fusion. Baxter Ford is awesome. The salesperson, Carmen, went out of her way to make me comfortable and to get me the best deal. The Finance Dept. Rockie, got me the best possible loan and excellent incentives. I would recommend them to any of my family and friends. You will never need to go anywhere else again. They treated me like family. It doesn't get better than this! Ask for Carmen and Rocky! More
by spotmouse
Employees Worked With
Carmen and Rocky
